If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Effective Date: 28-04-2025
Welcome to Choice4Voice.com (“Website,” “we,” “our,” “us”). By accessing or using this Website, you agree to comply with and be legally bound by the following Terms & Conditions (“Terms”). If you do not agree to these Terms, you must discontinue use immediately.
Choice4Voice.com is a consumer advocacy and public interest media platform that publishes genuine consumer complaints to enhance transparency, awareness, and accountability among companies and service providers.
1. Nature of Service
Choice4Voice.com provides a platform for:
- Publishing consumer complaints submitted directly by users
- Highlighting complaints publicly shared on social media or other online sources
- Educating consumers about their rights and potential legal options
Our primary purpose is to provide visibility and public awareness about consumer issues.
2. Source of Complaints
Direct Submissions
All complaints published are either:
- Submitted voluntarily through the Choice4Voice.com website by the complainant
- Provided directly by the complainant via verifiable communication channels
Choice4Voice.com does not create complaints independently.
Publicly Available Complaints
We may also publish complaints that are publicly available on social media platforms and websites, including but not limited to:
- Twitter / X
- YouTube
- Blogs and public forums
- Review websites and news articles
Whenever we use content from public sources, the original source link is always cited, unless it was deleted or restricted by the complainant.
Editing and Formatting
We may edit complaints for:
- Grammar and readability
- Formatting and SEO optimization
- Structure and clarity
We do not alter the facts or meaning of the original complaint.
3. Legal Basis for Republishing Complaints
Choice4Voice.com operates under Indian laws and regulations, including:
- Information Technology Act, 2000 (Section 79 – Safe Harbour): Protects intermediaries from liability for user generated content if due diligence is followed.
- IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021: Allows republishing publicly available complaints for public awareness, with source attribution and compliance with takedown requests.
- Copyright Act, 1957 (Section 52 – Fair Dealing): Permits the use of publicly available content for reporting, review, criticism, and public interest documentation.
- Public Domain Principle: Information publicly shared online by users is legally permissible for republishing for awareness, documentation, and educational purposes.
4. Complainant Responsibility
By submitting a complaint, the complainant confirms:
- All information is truthful, accurate, and based on first-hand experience
- They are legally authorized to disclose the information
- The complaint does not contain unlawful, defamatory, or misleading content
The complainant accepts full responsibility for the content submitted.
5. Verification and Editorial Rights
Choice4Voice.com:
- Performs basic checks to verify authenticity but does not guarantee accuracy
- Retains full editorial control to edit, summarize, reject, or remove complaints
- Removes private or sensitive information, including emails, phone numbers, or addresses
- Maintains disclaimers emphasizing that the opinions and facts are solely those of the complainant
6. Resolution and Deletion Policy
Marking Complaints as Resolved
A complaint may be updated as Resolved when:
- Either the complainant or the brand/company involved confirms the resolution via an authentic and verifiable mode of communication (e.g., LinkedIn message, corporate email, or official notice)
Confirmation from one party is sufficient to mark an article as resolved.
Article Deletion
Articles will be deleted only when both parties (complainant and brand/company) submit a verified request for removal.
If only one party requests deletion, the article will remain published but may be updated with resolution information or clarifications.
Transparency
Even if a complainant deletes the original social media post, Choice4Voice.com may keep the article live to maintain public transparency and accountability, marking the resolution status if confirmed.
7. Extended Assistance and Legal Options
If the issue remains unresolved and the complainant seeks assistance beyond publication, Choice4Voice.com may provide guidance on:
Where to File Complaints
- Consumer Commissions (District/State/National)
- Regulatory bodies (RBI, TRAI, IRDAI, SEBI, UGC, AICTE, etc.)
- Cybercrime portal or police stations for fraud-related cases
- Industry specific ombudsman offices
Legal Options
We may explain:
- Types of legal cases that may apply
- Filing procedures
- Civil and criminal remedies under Indian law
- Documentation requirements and timelines
Note: This is for general guidance and does not constitute legal advice.
Assistance Through Partner Legal Agencies
Choice4Voice.com has partnered with independent legal agencies to assist complainants who wish to pursue formal legal action. Services may include:
- Drafting legal notices
- Preparing and filing complaints in consumer courts or regulatory bodies
- Filing police or cybercrime complaints
- Legal representation, if required
Important:
- All legal services are provided solely by the partner agency
- Choice4Voice.com does not provide legal advice or representation
- Engagement with partner agencies is independent of Choice4Voice.com
No Guarantee of Outcomes
Even with guidance or legal assistance:
- We cannot guarantee a response from the brand/company
- We cannot guarantee success or compensation
- Outcomes depend on the merits of the case, evidence, and applicable Indian laws
8. No Personal Information Publishing
We do not display:
- Phone numbers
- Email addresses
- Home or office addresses
- Bank details
Incomplete or sensitive information is always omitted.
9. Limitation of Liability
To the fullest extent permitted by law, Choice4Voice.com, its affiliates, officers, employees, and agents are not liable for:
- Direct or indirect damages
- Loss of data or business opportunity
- Emotional distress or reputational harm
- Reliance on submitted complaints
10. Indemnification
You agree to indemnify and hold harmless Choice4Voice.com and its affiliates from claims, losses, liabilities, costs, or expenses arising from:
- Your submissions
- Your use of the Website
- Your violation of any rights or laws
11. Governing Law
These Terms are governed by the laws of India.
All disputes arising from or related to this Website are subject to the exclusive jurisdiction of Indian courts.
12. Modifications
Choice4Voice.com may update these Terms at any time.
Continued use of the Website after modifications constitutes acceptance of the updated Terms.
13. Privacy Policy
Your use of this Website is also governed by our Privacy Policy, explaining how we collect, use, and protect personal information.
By using the Website, you consent to these practices.
14. Contact Us
For questions, concerns, or legal notices:
Email: Support@Choice4Voice.com
Website: https://choice4voice.com