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Submit your complaint →Senior Brand and UI Designer Lata Chadha has accused MakeMyTrip of charging ₹71,000 for a failed booking and offering no customer support for resolution. Despite multiple attempts to contact the company through all available channels, she has not received any update or refund. Choice4Voice.com explains her case, the applicable consumer rights, and how such cases can be resolved through legal action.
Complaint Summary
| Complainant Name | Lata Chadha |
|---|---|
| Profession | Senior Brand and UI Designer |
| Company Involved | MakeMyTrip |
| Issue Type | Payment deducted but booking not confirmed |
| Booking ID | NL2221375506362 |
| Amount Involved | ₹71,000 |
| Incident Date | 3rd November 2025, 1:20 AM |
| Complaint Date | 8th November 2025 |
| LinkedIn Post URL | Original Post by Lata Chadha |
Full Complaint Write-up
Lata Chadha, a Senior Brand and UI Designer, recently shared her distressing experience with MakeMyTrip, one of India’s largest online travel platforms.
According to her LinkedIn post, she attempted to complete a booking on 3rd November 2025 at 1:20 AM. During the payment process, ₹71,000 was deducted from her card, but the booking did not go through. Despite several attempts to contact MakeMyTrip, she has not received any update or refund even after five days.
She explains that MakeMyTrip’s entire customer support structure seems inaccessible to users with failed bookings.
- The customer care number works only for confirmed bookings.
- The chatbot only assists existing bookings.
- The support section in her account displays “booking not found.”
- There is no official email ID for payment failure support.
She even attached screenshots of MakeMyTrip’s broken customer care system to highlight the lack of transparency and accountability.
Her post reflects the frustration faced by many consumers who lose money during online transactions but find no direct human assistance from the platform responsible.
Legal Case Can Be Filed
| Applicable Law / Forum | Violation / Legal Basis |
|---|---|
| Consumer Protection Act, 2019 | Deficiency in service, non-refund, and mental harassment. |
| Information Technology Act, 2000 (E-Commerce Rules, 2020) | Negligence in digital payment handling and failure to provide grievance redressal contact. |
| Reserve Bank of India (RBI) – Payment Grievance Redressal | Refund delay after payment settlement. |
| National Consumer Helpline (NCH) | Failure to respond to customer complaints. |
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand with consumers like Lata Chadha to ensure accountability from digital platforms like MakeMyTrip.
We help by:
- Publishing verified complaints to raise visibility and pressure companies for quick refunds.
- Drafting official complaint letters to the Consumer Commission, RBI Ombudsman, and E-Commerce Authorities.
- Providing pre-drafted templates and legal support guidance.
- Assisting in tracking refund timelines and escalating unresolved payment issues.
If your money was deducted but the booking failed, report your case through Choice4Voice.com to get it verified and featured for faster action.
Step-by-Step Guide: How to File a Complaint for Failed Booking or Payment Deduction
Step 1: Contact MakeMyTrip Support (Official Channels)
- Use the in-app Help Center or service@makemytrip.com.
- Mention booking ID, payment reference number, and date of transaction.
Step 2: Escalate to Your Bank
- Submit a chargeback request with transaction details.
- The bank can temporarily reverse the amount under RBI Payment Circular 2021.
Step 3: File an RBI Ombudsman Complaint
- Visit https://cms.rbi.org.in
- Select Digital Payment / Wallet / Card category and attach bank confirmation of settlement.
Step 4: Register on National Consumer Helpline
- Visit https://consumerhelpline.gov.in
- File under “E-Commerce / Online Travel Booking.”
Step 5: Legal Escalation via Consumer Forum
If the refund is not received within 30 days, file a case under the Consumer Protection Act, 2019 for refund and compensation.
Pre-Drafted Complaint Template (Consumer Forum)
To,
The President,
District Consumer Disputes Redressal Commission,
[City Name]
Subject: Complaint Against MakeMyTrip for Non-Refund of Payment Despite Failed Booking
Respected Sir/Madam,
I, [Your Name], made a booking on MakeMyTrip on 3rd November 2025 (Booking ID NL2221375506362) for which ₹71,000 was deducted from my card. However, the booking failed and no refund has been initiated despite multiple attempts to contact the company.
I request a full refund of ₹71,000 with compensation for financial and mental distress.
Sincerely,
[Your Name]
[Address]
[Email ID]
[Date]
About MakeMyTrip
MakeMyTrip is India’s largest online travel agency founded in 2000. Despite its wide reach and digital innovation, the platform has faced increasing consumer complaints over refund delays, payment issues, and lack of direct support for failed transactions.
Consumers often find themselves helpless as the system recognizes only confirmed bookings, leaving payment-related issues unaddressed.
Author
Lata Chadha is a Senior Brand and UI Designer with extensive experience in user-centric design and brand strategy. Her post brings attention to critical flaws in MakeMyTrip’s user support journey — particularly for high-value transactions that fail during payment.
Her case highlights the growing need for transparent refund mechanisms and effective grievance redressal for digital consumers in India.
Questions About MakeMyTrip Payment Failures and Refunds
Q1. What should I do if my MakeMyTrip payment was deducted but booking failed?
Immediately contact your bank and MakeMyTrip support with transaction details.
Q2. How long does it take to get a refund from MakeMyTrip?
Generally within 7–14 working days, but you can escalate if delayed.
Q3. Can MakeMyTrip deny refunds for failed transactions?
No, under RBI and Consumer Protection laws, refunds are mandatory.
Q4. Is there a direct MakeMyTrip email for refund issues?
You can reach service@makemytrip.com for refund-related concerns.
Q5. How can I track a failed booking on MakeMyTrip?
Check your bank statement and payment reference ID; use the same while contacting support.
Q6. What if MakeMyTrip chatbot says “booking not found”?
Use alternate email or escalate directly via consumerhelpline.gov.in.
Q7. Can I file a case in Consumer Court for non-refund?
Yes, after 30 days of non-resolution.
Q8. Is the bank responsible for refunding my money?
If the payment is settled but not refunded, the responsibility shifts to MakeMyTrip.
Q9. How to file an RBI complaint for payment issues?
Visit https://cms.rbi.org.in and submit your grievance.
Q10. What if MakeMyTrip has no customer support for failed bookings?
This constitutes deficiency in service under Consumer Law.
Q11. Can I post about my issue publicly?
Yes, on LinkedIn or via Choice4Voice.com for public accountability.
Q12. What proof do I need for my complaint?
Bank statement, booking ID, screenshots, and payment confirmation.
Q13. Can I get interest on delayed refunds?
Yes, courts can order interest on withheld amounts.
Q14. How do I know if the transaction is settled?
Your bank can confirm whether funds were received by the merchant.
Q15. How to raise awareness about MakeMyTrip refund issues?
Share your story on social media and consumer advocacy portals.
Q16. What is the RBI time limit for refund after failed payment?
Usually T+5 days (Transaction Date + 5 Days).
Q17. Can I use the National Consumer Helpline for MakeMyTrip?
Yes, dial 1915 or use their online portal.
Q18. Is MakeMyTrip legally liable for failed refunds?
Yes, under E-Commerce Rules and Consumer Protection Act.
Q19. What legal action can be taken for ₹71,000 loss?
You can claim a refund plus compensation in the Consumer Commission.
Q20. How can Choice4Voice.com assist in my refund case?
We publish your verified complaint, guide you legally, and ensure visibility until resolved.
