Jarseek C P alleges that after buying Niva Bupa health insurance from Policy Bazaar, he was ignored for 86 days with no document delivered. Read the full complaint on Choice4Voice.com.
Published by Choice4Voice.com on Behalf of Jarseek C P
At Choice4Voice.com, we aim to give a voice to consumers who have been mistreated, ignored, or misled. Today, we are highlighting a serious complaint shared by Jarseek C P, Chief Operating Officer at amliré, who has exposed disturbing customer service practices at Policy Bazaar.
Complaint Summary : Policy Bazaar Under Fire: Customer Waits 86 Days for Health Policy Document
| Complainant | Jarseek C P |
|---|---|
| Platform Involved | Policy Bazaar |
| Insurance Company | Niva Bupa Health Insurance |
| Issue | Non-receipt of policy document |
| Policy Purchase Date | May 7, 2025 |
| Time Elapsed | 86+ Days |
| Support Reached? | Yes, but unresponsive |
| Escalation Done? | Visited Kochi Regional Office |
| Resolution Status | Still unresolved |
| Original Post | View on LinkedIn |
Timeline of Events
📅 May 7, 2025 – Policy Purchased
Jarseek purchased a Niva Bupa health insurance policy via Policy Bazaar for himself and his family. He was assured that the policy document would arrive within 2–3 days.
📞 Multiple Follow-Ups
Over the next 53 days, Jarseek:
- Sent 14 follow-up emails
- Was kept on hold for hours daily
- Tried contacting Relationship Managers:
- Ms. Nicolet Dominic (Employee ID: 01246100000)
- Mr. Shibi Zachariah (Employee ID: PW50346)
Each time, the only response he received was:
“Please wait 2–3 more days.”
Eventually, his calls and emails were ignored completely.
🚗 July 2025 – Traveled 124 km to Kochi Office
Out of sheer frustration, Jarseek drove 124 km to the Kochi Regional Office of Policy Bazaar, hoping for a face-to-face resolution.
What He Faced:
- Was made to stand outside the office for over 2 hours
- Was not allowed to sit in the customer lounge
- Staff came and went without offering any solution
- Only after raising his voice was he invited in by Shubham Sharma, the Regional Head
- Email:
shubham.sharma2@nivabupa.com
- Email:
Shubham promised a resolution within 3–4 days which never happened.
Current Status
- As of August 1, 2025 (86 days since purchase):
- No policy document delivered
- No follow-up communication
- No resolution from Policy Bazaar or Niva Bupa
The Bigger Question: What About Other Customers?
Jarseek rightly asks:
- What if this had happened to someone elderly or digitally unaware?
- How many other customers are silently suffering in similar situations?
- Is this the standard of customer service at India’s leading online insurance platform?
He calls this not just poor service but exploitation.
Intent to Take Legal Action
Jarseek C P has declared that he is now planning to take legal action and file a case in the Consumer Court to hold Policy Bazaar accountable for the emotional, physical, and logistical harassment faced during this period.
Final Note from Choice4Voice.com
This complaint is being shared on Choice4Voice.com based on a public LinkedIn post made by the complainant. All claims and details have been derived from the original source. We are amplifying this issue to urge Policy Bazaar and Niva Bupa to take immediate corrective action.
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