Consumer Tukuna Sahu has reported unauthorized deduction by SBI Life Insurance and requested cancellation and refund. Full complaint details published on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : SBI Life Insurance Complaint – Unauthorized Deduction Reported by Tukuna Sahu | Choice4Voice.com
| Customer Name | Tukuna Sahu |
|---|---|
| Complaint Type | Unauthorized Deduction |
| Company | SBI Life Insurance Co. Ltd. |
| Associated With | State Bank of India (SBI), Reserve Bank of India (RBI) |
| Issue Reported | Insurance premium deducted without customer consent |
| Customer Demand | Cancellation of policy and full refund |
| Complaint Source | LinkedIn Post |
| Published On | Choice4Voice.com |
Detailed Complaint
A consumer named Tukuna Sahu has raised a serious complaint against SBI Life Insurance Co. Ltd. regarding an unauthorized deduction of insurance premium.
The complainant has alleged that the insurance amount was debited without any discussion, approval, or consent. Tukuna Sahu has clearly stated that they are not interested in the policy and have requested immediate cancellation along with a refund.
The complaint also brings State Bank of India (SBI) and the Reserve Bank of India (RBI) into context, since banks play a key role in facilitating such transactions. Consumers expect transparency, but in this case, the deduction has caused dissatisfaction and financial stress.
Choice4Voice.com is publishing this case to highlight consumer rights and urge SBI Life Insurance to provide a resolution at the earliest. Unauthorized deductions not only erode trust but also violate established consumer protection guidelines.
Consumer Rights in This Case
Under Indian law, including the Consumer Protection Act, 2019, customers are safeguarded against unauthorized financial activities. Key rights relevant here include:
- Right to Consent – No insurance premium can be deducted without customer approval.
- Right to Refund – Consumers can demand a full refund of unauthorized deductions.
- Right to Cancel Policy – Customers can request immediate cancellation of unwanted or unauthorized policies.
- Right to Escalate – Complaints can be filed with IRDAI, RBI Ombudsman, or the Consumer Court through the e-Daakhil portal.
What SBI Life Insurance Should Do
For fair consumer treatment, SBI Life Insurance is expected to:
- Investigate the unauthorized deduction and provide a transparent explanation.
- Cancel the policy as per the customer’s request.
- Initiate a full refund without unnecessary delays.
- Ensure that such unauthorized transactions are not repeated in the future.
Choice4Voice.com Statement
At Choice4Voice.com, we believe that consumers deserve fair treatment and financial transparency. Complaints like that of Tukuna Sahu show how unauthorized deductions can lead to harassment and loss of trust in financial institutions.
By publishing such genuine grievances, Choice4Voice.com creates public awareness and accountability, pushing companies to respond faster and more responsibly.
Frequently Asked Questions (FAQs)
Q1. What should I do if SBI Life Insurance deducts money without my permission?
Immediately raise a complaint with SBI Life Insurance, inform your bank, and escalate to IRDAI if necessary.
Q2. Can an insurance company legally deduct premiums without customer consent?
No. Unauthorized deductions are unlawful and violate consumer protection laws.
Q3. How do I cancel an unwanted SBI Life Insurance policy?
Submit a cancellation request in writing, keep a copy for records, and follow up until the policy is officially closed.
Q4. Can I get my deducted money refunded?
Yes. Consumers are entitled to a full refund in case of unauthorized or disputed deductions.
Q5. What role does IRDAI play in such complaints?
The Insurance Regulatory and Development Authority of India (IRDAI) oversees insurers and ensures that complaints are addressed fairly.
Q6. Can RBI intervene in unauthorized deductions linked to banks?
Yes. RBI can take regulatory action if banking channels are misused for such deductions.
Q7. How long does it usually take to get a refund from SBI Life Insurance?
Refunds should ideally be processed within 7–15 working days, depending on internal approvals.
Q8. What documents are required to file a complaint?
Keep proof such as bank statements, SMS alerts, transaction details, and policy numbers (if available).
Q9. Where can I escalate the issue if SBI Life Insurance does not respond?
You can escalate to the National Consumer Helpline (NCH), IRDAI, or file a case with the Consumer Court.
Q10. Can I seek compensation for mental harassment caused by unauthorized deductions?
Yes. Consumer courts often award compensation for inconvenience and harassment.
Q11. How do I stop future auto-debits for insurance?
Disable auto-debit in your bank account settings or submit a written request at your branch.
Q12. Can SBI be held responsible along with SBI Life Insurance?
Yes. Since deductions are routed through the bank, accountability extends to both entities.
Q13. Is unauthorized insurance deduction a common issue?
Yes. Many consumers face similar issues, making awareness and vigilance essential.
Q14. How can I track the refund status?
Contact SBI Life Insurance customer service or check with IRDAI’s IGMS (Integrated Grievance Management System).
Q15. Why is it important to raise complaints on public forums?
Public platforms like Choice4Voice.com increase visibility and create pressure for quicker resolutions.
Q16. Can I file a complaint online against SBI Life Insurance?
Yes, via IRDAI’s IGMS portal or the e-Daakhil Consumer Court platform.
Q17. What happens if the insurer refuses to cancel the policy?
You can escalate to consumer courts for legal enforcement of your rights.
Q18. Does the Consumer Protection Act cover financial services?
Yes, it covers banks, insurance companies, and all financial service providers.
Q19. Can RBI Ombudsman help in such disputes?
Yes, you can file a complaint with the RBI Ombudsman if a bank is involved in the transaction.
Q20. How does Choice4Voice.com help consumers?
By publishing genuine consumer complaints, Choice4Voice.com builds public pressure and helps victims get faster responses.
📌 Original Complaint Source: LinkedIn Post by Tukuna Sahu
📌 Published On: Choice4Voice.com – India’s Voice for Consumers
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