Consumer Saumya Das Bhattacharya alleges Flipkart failed to provide proper RO servicing despite warranty. Read full complaint details on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary
| Customer Name | Saumya Das Bhattacharya |
|---|---|
| Complaint Type | Warranty Denial / Poor Service |
| Company | Flipkart |
| Product/Service | RO Water Purifier |
| Purchase Date | 22nd October 2024 |
| Issue Reported | Service center refused repair despite warranty; demanded extra charges |
| Customer Demand | Free repair/replacement as per warranty |
| Complaint Source | LinkedIn Post |
| Published On | Choice4Voice.com |
Detailed Complaint
Consumer Saumya Das Bhattacharya, a Consultant at Busybees Logistics, has reported a complaint against Flipkart regarding denial of warranty service for an RO water purifier purchased on 22nd October 2024.
According to the consumer, when he contacted Flipkart customer care for servicing, the company shared multiple service center numbers. Most were invalid, and when he finally reached one technician, the person demanded money to repair the RO despite the fact that the product was still under warranty.
The technician identified an SMPS issue, but instead of providing warranty support, he allegedly asked for charges. When the consumer refused and reminded him about the warranty coverage, the technician left without completing the service.
Repeated calls to the service center and Flipkart customer care have not resolved the issue. Even after more than three days of continuous follow ups, the consumer is still struggling to get his product serviced.
The consumer has publicly warned others not to purchase from Flipkart, citing poor after-sales service and denial of warranty obligations.
Consumer Rights in This Case
As per Indian law, the Consumer Protection Act, 2019 and warranty policies, the following rights apply:
- Right to Free Warranty Repairs – Manufacturers and sellers must honor warranty commitments without extra charges.
- Right to Proper Service – Customers cannot be denied service within the warranty period.
- Right to Refund or Replacement – If service is not provided, the consumer can demand a replacement or refund.
- Right to Escalate Complaint – Consumers can escalate unresolved issues to the Consumer Court, National Consumer Helpline (NCH), or e-Daakhil portal.
What Flipkart Should Do
To resolve the complaint fairly, Flipkart should:
- Ensure the RO purifier is serviced free of charge under warranty.
- Take accountability for service center negligence.
- Provide consumers with valid service center details only.
- Strengthen its after-sales support to avoid similar complaints.
Choice4Voice.com Statement
At Choice4Voice.com, we stand with consumers like Saumya Das Bhattacharya who face difficulties with warranty claims. Such cases highlight the need for stronger accountability from e-commerce platforms like Flipkart.
By bringing these complaints to light, Choice4Voice.com helps consumers demand fair treatment while ensuring companies respond responsibly.
Frequently Asked Questions (FAQs)
Q1. What should I do if Flipkart denies warranty service?
File a complaint with Flipkart customer care, escalate to the brand, and approach the Consumer Court if unresolved.
Q2. Can a service center charge money for repairs during warranty?
No. Warranty covers free repairs and replacements. Any such demand is against consumer law.
Q3. What is SMPS in an RO water purifier?
SMPS (Switched Mode Power Supply) controls the electrical input for the RO. Issues are typically covered under warranty.
Q4. How do I escalate a complaint against Flipkart?
You can approach the National Consumer Helpline (NCH), Consumer Court via e-Daakhil, or post publicly on Choice4Voice.com.
Q5. What documents should I keep for filing a complaint?
Purchase invoice, warranty card, communication records with Flipkart, and service center details.
Q6. Can Flipkart be held responsible if its service partner fails?
Yes. As the seller, Flipkart is accountable for ensuring proper after-sales service.
Q7. How long does it take to resolve warranty complaints?
Typically within 7–15 working days, depending on escalation.
Q8. Can I get a replacement instead of repair?
Yes. If the product cannot be repaired under warranty, you are entitled to a replacement.
Q9. Where can I check Flipkart’s official warranty policy?
On the Flipkart Help Center under the product warranty section.
Q10. Is it legal to refuse service within warranty?
No. It is a violation of consumer rights and can be challenged legally.
Q11. How do I ensure future purchases are safe?
Always check warranty details, service center availability, and seller reputation before buying.
Q12. Can I demand compensation for harassment due to denial of service?
Yes. Consumer courts can award compensation for harassment and inconvenience.
Q13. How can Choice4Voice.com help in my complaint?
By publishing genuine cases, Choice4Voice.com builds public awareness and pressures companies to resolve disputes.
Q14. What happens if Flipkart ignores consumer complaints?
The consumer can escalate legally and hold the company accountable for deficiency in service.
Q15. Are RO repairs usually covered under warranty?
Yes, most brands cover parts like SMPS and filters under the initial warranty period.
Q16. How do I verify genuine service centers?
Check on the brand’s official website instead of relying only on seller contacts.
Q17. Can I cancel my order if warranty is denied later?
Yes. You can file for a refund or replacement under consumer law.
Q18. Does the Consumer Protection Act apply to online purchases?
Yes, it fully applies to e-commerce platforms like Flipkart.
Q19. What should I do if Flipkart customer care ignores my complaint?
Escalate through NCH (National Consumer Helpline) or directly file a case at e-Daakhil.
Q20. Why is public reporting of complaints important?
Public platforms like Choice4Voice.com create visibility and pressure, forcing companies to respond faster.
📌 Original Complaint Source: LinkedIn Post by Saumya Das Bhattacharya
📌 Published On: Choice4Voice.com – India’s Voice for Consumers
Choice4Voice.com Is Here to Help You
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Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
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