E-commerce specialist Sumit Singhal filed a complaint against Airtel WiFi on Choice4Voice.com after his broadband stopped working within 48 hours of installation, with no response from customer support.
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Complaint Summary : Airtel Broadband Complaint by Sumit Singhal: Internet Failure Within 2 Days of Installation
| Field | Details |
|---|---|
| Complainant Name | Sumit Singhal |
| Profession | E-commerce Specialist |
| Company/Service | Airtel Broadband (WiFi) |
| Complaint Type | Service Failure / Negligence |
| Issue Reported | Internet stopped working within 48 hours of installation, no resolution despite repeated complaints |
| Date of Incident | August 2025 |
| Location | India |
| Contacted Company? | Yes – raised multiple complaints, no response |
| Status | Unresolved |
| Original Post URL | LinkedIn Source |
Full Complaint Write-Up
E-commerce specialist Sumit Singhal shared his frustration after his Airtel Broadband (WiFi) connection stopped working within 48 hours of installation.
According to Sumit, the service breakdown occurred just two days after switching from Jio to Airtel, leaving him without internet connectivity. Despite raising multiple complaints through customer service channels, Airtel has not provided a single callback or follow-up.
Sumit expressed deep disappointment, stating that his work and productivity were severely impacted. In today’s digital age, where internet connectivity is crucial for professionals, the lack of accountability and poor customer support from Airtel has left him frustrated.
He highlighted:
- ✅ Internet stopped working within 48 hours of activation
- ❌ Multiple complaints raised, no callback from Airtel
- ❌ Work disruption due to lack of resolution
- ❌ Zero accountability and absence of customer support
Sumit posted on LinkedIn to warn other customers, calling Airtel’s service “radio silence and total negligence.” He added that connectivity is not just a luxury but a necessity, and Airtel’s failure shows indifference toward its customers.
This complaint highlights serious service reliability issues with Airtel Broadband, which need urgent attention from the company.
Common Questions & Answers (Q&A)
Q1. Who is the complainant in this Airtel broadband complaint?
Ans. The complaint was filed by Sumit Singhal, an E-commerce specialist.
Q2. What issue did the customer face with Airtel broadband?
Ans. The internet stopped working within 48 hours of installation and remains unresolved.
Q3. How long has the issue been pending?
Ans. It has been 2 days since the breakdown, with no resolution from Airtel.
Q4. Did the customer contact Airtel support?
Ans. Yes, he raised multiple complaints, but Airtel did not provide any callback or resolution.
Q5. What was the impact of this failure on the customer?
Ans. His professional work suffered, causing stress and frustration.
Q6. How does the customer describe Airtel’s response?
Ans. He describes it as “radio silence and total negligence.”
Q7. What did the customer expect from Airtel?
Ans. A prompt resolution, proper accountability, and reliable service.
Q8. Which service provider did the customer previously use?
Ans. He previously used Jio broadband before switching to Airtel.
Q9. Why did he share this complaint publicly?
Ans. To warn other consumers and highlight Airtel’s poor customer service.
Q10. What type of complaint is this?
Ans. It is a service failure and customer negligence complaint.
Q11. Has Airtel responded to the complaint yet?
Ans. As of now, Airtel has not provided any official response.
Q12. How long did the service work before failure?
Ans. The connection worked for less than 48 hours before failing.
Q13. Is the complaint verified?
Ans. Yes, it is based on the complainant’s LinkedIn public post.
Q14. What does the customer want Airtel to do?
Ans. Resolve the issue, restore internet connectivity, and ensure accountability.
Q15. What does this complaint suggest about Airtel broadband?
Ans. It suggests poor service reliability and lack of customer support.
Q16. What is the bigger issue highlighted by this case?
Ans. The lack of basic accountability in customer care by Airtel.
Q17. Did Airtel offer any compensation?
Ans. No, there is no mention of compensation offered.
Q18. What risk does poor broadband service cause for professionals?
Ans. It disrupts productivity, deadlines, and professional responsibilities.
Q19. Is this an isolated complaint or part of a trend?
Ans. Many customers have reported similar issues, showing it may be a trend.
Q20. How can consumers raise such complaints officially?
Ans. Consumers can escalate issues via Choice4Voice.com, consumer court, or TRAI grievance channels.
👉 If you have faced similar issues with Airtel broadband or other service providers, you can submit your complaint on Choice4Voice.com. Our platform helps consumers amplify their concerns and push companies toward accountability.
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