Anushka Tripathi filed a complaint against HDFC Bank (APMC Market, Vashi branch) for withholding her relieving letter even after asset submission, dues clearance, and repeated follow-ups.
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Complaint Summary : HDFC Bank Complaint – Anushka Tripathi Raises Issue of Relieving Letter & Exit Formalities
| Field | Details |
|---|---|
| Complainant Name | Anushka Tripathi |
| Profession | Product Manager & Innovator |
| Company/Bank | HDFC Bank – APMC Market, Vashi Branch |
| Complaint Type | Relieving Letter & Exit Formalities Delay |
| Issue Reported | Relieving Letter not issued despite resignation, asset submission, and dues clearance |
| Date of Incident | Ongoing since resignation |
| Location | Vashi, Maharashtra, India |
| Status | Pending / Unresolved |
| Original Post URL | LinkedIn Source |
Background of the Complaint
Anushka Tripathi, a professional on a mission to build innovative products, was working with HDFC Bank’s APMC Market, Vashi branch. Due to a **serious personal crisis her father’s major heart surgery **she had to resign from her role to fulfill family responsibilities.
Despite this hardship, Anushka claims she acted responsibly by:
- Submitting all company assets (ID card, documents, etc.)
- Clearing all dues as per HR guidelines
- Sending multiple follow-ups via email requesting her Relieving Letter & Exit confirmation
Yet, her requests remain unacknowledged, and the Relieving Letter has not been issued to date.
Nature of the Complaint
The complaint centers around:
- Delay in Issuing Relieving Letter – Essential for her career progression.
- Blame by HR – She was allegedly blamed for “late asset submission” despite communicating her personal circumstances.
- Lack of Empathy – No acknowledgment of her situation or support from the bank.
- Uncertainty in Career – Her future job opportunities are being delayed due to the missing Relieving Letter.
Impact on Career and Personal Life
- Career Setback – Without a relieving letter, most organizations do not allow new joinings. This is causing unnecessary career disruption.
- Emotional Stress – The issue surfaced at a time when she was already struggling with her father’s critical health condition.
- Professional Reputation – The absence of official closure can leave gaps in employment history, raising concerns with future employers.
- Financial Strain – Delay in joining the next company leads to delayed income, adding to personal hardship.
Consumer Rights in Employment Exit
According to Indian labor and HR laws:
- Every employee has the right to receive a Relieving Letter and Experience Certificate upon fulfilling notice period obligations and asset clearance.
- Failure by an employer to issue these documents can be considered unfair labor practice.
- Employees may approach the Labour Court, HR Ombudsman, or file a case under Indian Contract Act provisions for violation of professional rights.
Possible Solutions for the Complaint
- Immediate Action by HDFC Bank – HR should issue her Relieving Letter without further delay.
- Escalation to Senior HR & Compliance Teams – The matter should be escalated beyond the local branch.
- Regulatory Escalation – Filing a complaint with the Labour Commissioner or through RBI Ombudsman (for banking employees).
- Consumer Advocacy Platforms – Platforms like Choice4Voice.com help amplify such issues to put public pressure on organizations.
Preventive Tips for Employees
To avoid similar challenges, employees should:
- Always document resignation and exit communication in writing.
- Request an acknowledgment receipt for asset submission.
- Save email trails of HR correspondence for legal backup.
- Approach labour grievance redressal forums if companies delay exit documents.
- Share issues on public platforms like LinkedIn & Choice4Voice.com to gain visibility.
Common Questions & Answers (Q&A)
Q1. Who filed the complaint against HDFC Bank?
Ans. The complaint was filed by Anushka Tripathi, a Product Manager & Innovator.
Q2. Which HDFC Bank branch is involved?
Ans. The APMC Market, Vashi branch.
Q3. What is the main grievance?
Ans. Non-issuance of Relieving Letter despite completing exit formalities.
Q4. Why is the Relieving Letter important?
Ans. It is necessary for career progression, future job opportunities, and official employment closure.
Q5. What hardship was faced by the complainant?
Ans. She had to resign due to her father’s major heart surgery and family responsibilities.
Q6. Did she submit all company assets?
Ans. Yes, all assets were submitted.
Q7. Were dues cleared?
Ans. Yes, dues were cleared as per HR guidelines.
Q8. How did HDFC Bank respond?
Ans. They blamed her for “late asset submission” and did not issue the Relieving Letter.
Q9. Has the matter been resolved?
Ans. No, the issue remains pending and unresolved.
Q10. What impact does it have on her career?
Ans. It delays joining the next company, causes employment gaps, and creates financial strain.
Q11. Can legal action be taken?
Ans. Yes, employees can file a complaint with Labour Court, Ombudsman, or under Indian Contract laws.
Q12. How common is this issue?
Ans. Many employees across industries face delays in receiving relieving or experience letters.
Q13. What should other employees do to avoid this?
Ans. Keep proper documentation, demand written acknowledgment, and escalate if delays happen.
Q14. What authority governs such disputes?
Ans. Labour Courts, Labour Commissioner’s Office, and Ombudsman bodies.
Q15. What are the consequences for HDFC Bank?
Ans. Loss of employee trust, reputational damage, and potential legal liabilities.
Q16. Where can similar complaints be raised?
Ans. On Choice4Voice.com, Labour Court forums, or through professional grievance portals.
Q17. Is a Relieving Letter a legal right?
Ans. Yes, it is considered a mandatory employment document once exit procedures are completed.
Q18. What documents should employees preserve during exit?
Ans. Resignation mail, asset handover receipts, clearance forms, and follow-up communication.
Q19. What kind of support should employers provide in such cases?
Ans. Timely communication, empathy in special circumstances, and prompt issuance of documents.
Q20. How can Choice4Voice.com help?
Ans. By highlighting genuine complaints publicly, creating pressure on companies, and guiding complainants toward possible legal remedies.
👉 If you are also facing Relieving Letter or Exit Formality delays from your employer, submit your complaint at Choice4Voice.com. We help bring consumer and employee voices to light and ensure accountability.
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