Aman Tiwari filed a complaint against Flipkart regarding a defective watch delivery. Despite providing images and bank details, the return request was not processed even after a week of follow-ups.
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Complaint Summary : Flipkart Complaint – Aman Tiwari Reports Defective Watch and Delayed Return Process
| Field | Details |
|---|---|
| Complainant Name | Aman Tiwari |
| Company/Platform | Flipkart |
| Complaint Type | Defective Product & Return/Refund Delay |
| Product | Wrist Watch |
| Order ID | OD435161237727025100 |
| Issue Reported | Received defective product, unable to return or replace |
| Date of Incident | August 2025 |
| Location | India |
| Status | Pending / No resolution yet |
| Original Post URL | LinkedIn Source |
Background of the Complaint
Aman Tiwari, a customer actively seeking employment, purchased a watch from Flipkart. Unfortunately, the watch delivered was defective.
When he tried to initiate a return or replacement request through the Flipkart app, the system did not allow him to proceed. Following this, he contacted Flipkart Customer Care, where he was:
- Asked to provide images of the defective product
- Requested to share his bank details for refund purposes
- Assured by the customer care executive that the seller would initiate a return/replacement within 48 hours
However, even after more than a week, Aman claims:
- No customer care executive has contacted him again
- The return request is still pending
- Neither refund nor replacement has been processed
Nature of the Complaint
- Defective Product Received – Watch delivered in faulty condition.
- System Glitch in Returns – Unable to file return request via app/website.
- Delayed Customer Care Response – Despite submitting product images, no action was taken.
- Refund/Replacement Not Initiated – The commitment of 48 hours was not honored.
- Lack of Escalation – No senior executive has intervened despite multiple follow-ups.
Consumer Rights & Protections
Under Consumer Protection Act, 2019 in India:
- A customer has the right to receive a product in working condition as advertised.
- If a product is defective or damaged, the seller/platform must provide refund, replacement, or repair within a reasonable time.
- Failure to provide these services constitutes deficiency in service and unfair trade practice.
Aman’s case clearly highlights violation of consumer rights where the seller and platform failed to process the legitimate request.
Possible Solutions for the Complaint
- Immediate Refund or Replacement – Flipkart must initiate the refund/replacement without further delay.
- Escalation to Senior Management – The case should be reviewed by Flipkart’s Escalation Desk.
- Compensation for Delay – Customer may demand compensation for harassment and mental stress.
- Consumer Court Filing – If unresolved, Aman can file a case with the Consumer Forum under the Consumer Protection Act.
- Support via Advocacy Platforms – Platforms like Choice4Voice.com can amplify such complaints to push companies for faster action.
Preventive Tips for Customers
To avoid such issues in future online shopping:
- Always record unboxing videos when receiving expensive items.
- Raise a return request immediately if the product is defective.
- Keep email and chat transcripts as evidence.
- Escalate the matter to grievance redressal officers listed on Flipkart’s official site.
- If ignored, file a consumer complaint online (e-daakhil portal).
Common Questions & Answers (Q&A)
Q1. Who filed the complaint against Flipkart?
Ans. The complaint was filed by Aman Tiwari.
Q2. What was the product involved?
Ans. A wrist watch, which was received in defective condition.
Q3. What is the Order ID?
Ans. OD435161237727025100.
Q4. What action did Flipkart initially suggest?
Ans. Flipkart Customer Care asked him to submit product images and bank details, and assured resolution within 48 hours.
Q5. Was the issue resolved within 48 hours?
Ans. No, even after a week, there was no resolution.
Q6. What are Aman’s main grievances?
Ans. Defective product, delayed response, no return/replacement, and no escalation.
Q7. What consumer rights were violated?
Ans. Right to quality goods, right to timely service, and protection against unfair trade practices.
Q8. What steps can Aman take now?
Ans. He can escalate to Flipkart’s senior executives, file a grievance with National Consumer Helpline (NCH), or lodge a complaint on e-daakhil portal.
Q9. What are the possible remedies?
Ans. Refund, replacement, or compensation for harassment.
Q10. Can Aman approach Consumer Court?
Ans. Yes, if Flipkart fails to act, he can file a case in Consumer Court.
Q11. How common are defective product complaints on Flipkart?
Ans. Such complaints are fairly common, especially with electronics and accessories.
Q12. What documents should Aman preserve?
Ans. Invoice, chat records, email confirmation, and screenshots of the return attempt.
Q13. How can customers avoid such issues?
Ans. By buying only from Flipkart Assured sellers, recording unboxing videos, and initiating return requests quickly.
Q14. Who regulates e-commerce consumer disputes in India?
Ans. Consumer Protection Authority and Consumer Courts under the 2019 Act.
Q15. Does Flipkart have a grievance redressal officer?
Ans. Yes, Flipkart lists its grievance officers on the official site, where escalations can be filed.
Q16. What happens if Flipkart ignores consumer complaints?
Ans. The platform can face legal action and penalties for deficiency in service.
Q17. Can Aman claim compensation for mental harassment?
Ans. Yes, Consumer Courts often award compensation in such cases.
Q18. How soon should refunds be processed?
Ans. Usually within 7–10 business days once approved.
Q19. What is the role of Choice4Voice.com in such cases?
Ans. It helps consumers publish genuine complaints to increase pressure on companies for resolution.
Q20. How can other customers file their complaints?
Ans. By visiting Choice4Voice.com and submitting complaint details for free.
👉 If you have also faced defective product or refund delay issues with Flipkart, submit your complaint at Choice4Voice.com. Together, we make companies accountable.
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