Indrajeet Kumar reports receiving a fake OnePlus Bullets Wireless Z2 from Flipkart along with overcharging. Full details, legal implications, and consumer guidance provided by Choice4Voice.com
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Complaint Summary : Flipkart Complaint – Fake OnePlus Product & Overcharging Reported by Indrajeet Kumar
| Field | Details |
|---|---|
| Complainant Name | Indrajeet Kumar |
| Email ID | Not Provided |
| Complaint Type | Fake Product Delivery + Overcharging |
| Company/Brand | Flipkart |
| Product | OnePlus Bullets Wireless Z2 Bluetooth |
| Order Value (Invoice) | ₹1,050 |
| Actual Payment (via Google Pay) | ₹1,306 |
| Issue Reported | Fake product delivered, overcharged ₹256, no resolution |
| Original Source | LinkedIn Post by Indrajeet Kumar |
| Action Requested | Refund, accountability from Flipkart, consumer protection |
| Proof | OnePlus Service Centre confirmation + invoice/payment screenshots |
Case Background
Indrajeet Kumar, a BCA graduate and tech professional, ordered OnePlus Bullets Wireless Z2 Bluetooth earphones from Flipkart.
Instead of receiving an original product, he was shocked to find that Flipkart had delivered a fake/duplicate item.
To confirm, he visited an authorized OnePlus Service Centre, where technicians validated that the item was not genuine and shared proof images with him.
Adding to the frustration, Indrajeet discovered a billing mismatch:
- Flipkart Invoice: ₹1,050
- Actual Payment via Google Pay: ₹1,306
- Overcharged Amount: ₹256
Despite multiple follow-ups with Flipkart Support, the case remains unresolved, with only delays and excuses given.
Core Issues in the Complaint
- Fake Product Delivery
- Customer ordered branded OnePlus earphones, but received a duplicate product.
- Verified at OnePlus Service Centre with proof.
- Overcharging & Misbilling
- Flipkart Invoice: ₹1,050
- Customer Payment: ₹1,306
- Unexplained difference of ₹256, raising doubts on billing transparency.
- Customer Service Failure
- Multiple support tickets raised, but no resolution or accountability from Flipkart.
- Consumer Trust Erosion
- Fake products and billing irregularities directly affect consumer confidence in e-commerce platforms.
Legal & Regulatory Context
This complaint falls under multiple violations of consumer rights in India:
- Consumer Protection Act, 2019 – Ensures protection from deficiency in service, unfair trade practices, and sale of counterfeit goods.
- Legal Metrology Act, 2009 – Misbilling or overcharging customers is a violation.
- Trademark Act, 1999 – Sale of fake/duplicate branded products amounts to trademark infringement.
Indrajeet has also indicated that he is prepared to escalate the matter to:
- Consumer Forum (District Commission)
- National Consumer Helpline (NCH – 1915)
- Ministry of Consumer Affairs
Consumer Impact
Such cases highlight broader issues in India’s e-commerce ecosystem:
- Customers unknowingly receive counterfeit goods.
- Mismatched invoices and payments create transparency issues.
- Poor customer support leads to delayed or denied refunds.
- Trust in leading platforms like Flipkart gets seriously compromised.
Choice4Voice.com Analysis
This is a serious double violation – both fake product delivery and overcharging.
- Flipkart must be held accountable not only for the refund of full amount but also for compensation for harassment caused.
- Strict vendor verification is required to stop counterfeit sellers.
- Payment gateway and billing audits should be implemented to prevent overcharging.
If left unchecked, such practices could seriously harm consumers and reduce trust in Indian e-commerce platforms.
Suggested Actions for the Complainant
- File a Written Complaint with Flipkart’s Grievance Officer (email available on Flipkart’s official website).
- Escalate to National Consumer Helpline (NCH) – Call 1915 or visit consumerhelpline.gov.in.
- File Case in Consumer Court (District Commission) – Attach proof from OnePlus Service Centre + invoice/payment mismatch.
- Report to Ministry of Consumer Affairs under unfair trade practices.
- Report Duplicate Product to OnePlus India (brand protection team).
Preventive Tips for Online Shoppers
- Always buy “Flipkart Assured” or “Sold by Brand” products.
- Check for GST invoice details and verify seller authenticity.
- Compare invoice amount vs. payment deduction to avoid overbilling.
- Visit brand-authorized service centers if product authenticity is in doubt.
- Escalate quickly via NCH or consumer forums if platforms delay resolution.
Frequently Asked Questions (FAQs)
Q1: What should I do if Flipkart delivers a fake product?
Immediately raise a return request, escalate to Flipkart’s grievance officer, and keep brand verification proof.
Q2: Can I get compensation apart from refund?
Yes. Under the Consumer Protection Act, you can claim refund + compensation for harassment and financial loss.
Q3: What if the invoice and payment don’t match?
It qualifies as overcharging/misbilling – report it to NCH or consumer court.
Q4: How can I verify if my OnePlus product is genuine?
Visit an authorized OnePlus Service Centre or use the OnePlus website IMEI/product code checker.
Q5: Can I report Flipkart for selling fake products?
Yes. File a complaint with Consumer Forum and Trademark Enforcement Authorities.
Q6: Is Flipkart legally responsible if sellers deliver fakes?
Yes. As a marketplace, Flipkart is bound by law to ensure genuine goods & seller accountability.
Q7: What documents are required to file a consumer case?
- Order invoice
- Proof of payment (Google Pay screenshot)
- OnePlus Service Centre verification proof
- Correspondence with Flipkart
Q8: Can overcharging affect GST compliance?
Yes. Overbilling without proper invoice may violate GST & Legal Metrology laws.
Q9: Can I blacklist a seller on Flipkart?
You can report sellers, and Flipkart may suspend them if multiple complaints are received.
Q10: How does Choice4Voice.com help?
We publish genuine consumer cases, amplify them across networks, and create pressure on companies for faster resolutions.
✅ If you have faced fake product deliveries or overcharging on Flipkart, you can submit your case at Choice4Voice.com. Together, we make sure consumer voices are heard and companies remain accountable.
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