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Submit your complaint →Rajesh Devi raised a complaint against Flipkart for delayed service, replacement, or refund of his Thomson 11kg Washing Machine (Order ID: OD330430606689427100). Despite weeks of follow-ups, no resolution has been provided. Learn about the case, legal remedies, and how Choice4Voice.com helps consumers.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Customer Complaint Against Flipkart
Complaint Summary Table
| Details | Information |
|---|---|
| Complainant Name | Rajesh Devi |
| Company Involved | Flipkart |
| Product | Thomson 11kg Washing Machine |
| Order ID | OD330430606689427100 |
| Complaint Type | Service Delay / No Replacement / No Refund |
| Date of Initial Complaint | August 2025 |
| Follow-up Dates Provided by Flipkart | 12 Aug → 22 Aug → 27 Aug → 5 Sep → 10 Sep |
| Response from Thomson Service Center | No response |
| Status | Unresolved as of September 2025 |
| Next Step by Customer | Escalation to Consumer Forum / National Consumer Helpline |
| Original Post | [LinkedIn Post URL] |
About the Complainant
Rajesh Devi is a consumer who purchased a Thomson 11kg Washing Machine through Flipkart. Despite registering a complaint several weeks ago, his issue remains unresolved, leading him to raise the matter publicly on LinkedIn.
Complaint Details
- The washing machine developed issues, and Rajesh filed a complaint with Flipkart support.
- Instead of providing a resolution, Flipkart kept extending dates multiple times:
- 12 August → 22 August → 27 August → 5 September → 10 September.
- Even after weeks, no service, no replacement, and no refund has been provided.
- Attempts to reach Thomson’s service center have also failed, as they have not responded.
- Flipkart’s LinkedIn team asked Rajesh to remove the Order ID from his post. However, he refused since Order ID is necessary to track the case.
Rajesh also submitted his feedback form to Flipkart stating:
- Support: Not helpful
- Speed: Very slow
- Status: Problem unresolved
Consumer’s Stand
Rajesh expressed deep frustration with Flipkart’s delays, lack of accountability, and poor customer service.
He clearly mentioned that unless the issue is resolved completely, he will not delete his LinkedIn post.
⚠️ As a next step, Rajesh plans to escalate the matter to:
- National Consumer Helpline (NCH)
- Consumer Forum under the Consumer Protection Act, 2019
Brand Involved: Flipkart
- Company Name: Flipkart Internet Pvt. Ltd.
- Industry: E-Commerce / Retail
- Allegations:
- Service negligence
- Failure to provide replacement or refund
- Ignoring escalation timelines
- Lack of coordination with brand service center (Thomson)
Legal Remedies for Consumers
Consumers facing unresolved service or refund issues with e-commerce companies can take the following legal steps:
- File a Complaint on National Consumer Helpline (NCH) – 1800-11-4000 or online portal.
- Consumer Court (District Forum): Seek refund, replacement, or compensation under the Consumer Protection Act, 2019.
- Send a Legal Notice to Flipkart and Thomson: Through a lawyer for breach of contract.
- Escalate through Social Media & Public Forums: Like LinkedIn and Choice4Voice.com to build pressure.
- Approach Product Manufacturer (Thomson): Demand resolution directly from brand if Flipkart fails.
How Choice4Voice.com Supports Consumers
At Choice4Voice.com, we help consumers like Rajesh Devi who are ignored by big brands.
- We publish genuine consumer complaints to highlight negligence by companies.
- We ensure issues gain public visibility so that brands respond faster.
- We guide consumers about legal remedies including Consumer Court and NCH.
👉 Submit your complaint here: https://choice4voice.com/submit-your-complaint/
Frequently Asked Questions (FAQs)
1. How can I file a complaint against Flipkart for non-delivery or service delay?
You can register on the National Consumer Helpline portal or file a Consumer Court case.
2. What should I do if Flipkart keeps postponing resolution dates?
Escalate the matter to higher authorities like Consumer Forum for faster redressal.
3. Can Flipkart deny replacement after multiple delays?
No, if the product is under warranty or return policy, you are entitled to replacement/refund.
4. What is the role of Thomson service center in this case?
Thomson must provide service/replacement under warranty, but Flipkart is responsible as the seller.
5. How long does Flipkart usually take to resolve service complaints?
It varies, but typically within 7–14 days. Prolonged delays are a violation of consumer rights.
6. Can I demand a refund instead of waiting for repair?
Yes, consumers can demand a refund if repair/replacement timelines are not met.
7. Is it legal for Flipkart to keep extending dates without resolution?
No, it can be considered an unfair trade practice under consumer law.
8. How to track my Flipkart service complaint?
Log in to your Flipkart account and check “My Orders” section for service requests.
9. Can I escalate a Flipkart complaint to Thomson directly?
Yes, but Flipkart remains accountable as the selling platform.
10. What compensation can I claim in Consumer Court?
You can claim a refund, cost of the product, plus compensation for harassment and delay.
11. How to file a Consumer Court case online?
You can file a case through the e-Daakhil portal of the Ministry of Consumer Affairs.
12. What evidence should I collect before filing a case against Flipkart?
Order ID, communication history, screenshots of extended dates, and complaint records.
13. Can Flipkart ask to remove order details from public posts?
They may request, but consumers have the right to share case details publicly.
14. How effective is NCH in resolving Flipkart complaints?
NCH often facilitates quicker resolutions by directly engaging with the company.
15. What if Flipkart and Thomson both fail to act?
You can file a case against both parties in Consumer Court.
16. Can I cancel the order and demand full refund from Flipkart?
Yes, if the product is faulty and no resolution is provided, full refund can be claimed.
17. How do I get in touch with Flipkart’s escalation team?
Through their official website under the grievance redressal section.
18. Can Flipkart be penalized for consumer harassment?
Yes, Consumer Courts can impose penalties on companies for unfair trade practices.
19. Is Choice4Voice.com a legal platform for complaints?
We are not a legal court, but we amplify complaints to ensure faster responses.
20. Why should I raise my complaint on Choice4Voice.com?
Because we highlight your issue publicly, increasing pressure on brands for resolution.
Final Words
The case of Rajesh Devi vs Flipkart highlights how poor service, repeated delays, and lack of accountability can cause serious frustration for consumers. Despite several weeks of follow-ups, the issue of his Thomson 11kg Washing Machine remains unresolved.
At Choice4Voice.com, we stand with consumers like Rajesh who demand accountability and justice. If you are facing similar issues with Flipkart or any other brand, submit your complaint today and let us amplify your voice.
👉 Team – Choice4Voice.com
