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Submit your complaint →Merchant Zubair Ahmad has raised a complaint against Paytm, reporting unfair deductions on his Paytm POS machine transaction and unexplained monthly rental charges despite repeated follow-ups.
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Complaint Summary : Paytm Complaint – Zubair Ahmad Reports Unfair POS Charges and Rental Deduction
| Complainant | Zubair Ahmad |
|---|---|
| Profile | Shop Owner |
| Complaint Type | Unfair Charges / Billing Dispute |
| Company Name | Paytm |
| Product/Service | Paytm POS Machine |
| Merchant ID (MID) | kIdocF50283508024726 |
| Transaction Amount | ₹12,000 |
| Amount Deducted | ₹1,200 (unexplained) |
| Other Charges | ₹1,100 monthly rental |
| Issue Reported | Unfair deductions, unexplained rental fees, no resolution despite repeated complaints |
| Action Requested | Refund of deducted amount and waiver of rental charges |
Full Complaint Details
Zubair Ahmad, a shop owner and merchant registered with Paytm under MID: kIdocF50283508024726, has reported serious concerns regarding unfair charges on his Paytm POS machine.
Initially, he was using a Paytm Soundbox, which he later deactivated and returned. Afterwards, he installed a Paytm POS machine and completed a transaction worth ₹12,000. However, instead of receiving the full amount, his statement showed a deduction of ₹1,200, which he had not been informed about.
Adding to the problem, his account also reflects a monthly rental charge of ₹1,100, further increasing his financial burden. Despite raising multiple complaints with Paytm customer support over the last month, Zubair has not received any resolution. His issue continues to be ignored, leaving him frustrated and dissatisfied.
He urges Paytm to urgently investigate this matter, refund the deducted amount, and waive off the unjustified monthly rental to restore merchant trust.
Why This Case Matters
- Transparency Issues – Merchants should be clearly informed about transaction charges and rentals before onboarding.
- Financial Loss – Deduction of ₹1,200 on a single transaction and additional rental fees directly impact small business owners.
- Customer Support Gaps – Lack of timely response from Paytm’s support team worsens merchant dissatisfaction.
- Merchant Trust – POS machines are critical for businesses, and unfair billing erodes confidence in digital payments.
Legal and Consumer Remedies
- File a written complaint with Paytm’s Grievance Redressal Team.
- Escalate to the Nodal Officer of Paytm if unresolved.
- Approach the Reserve Bank of India (RBI) under digital payment grievance guidelines.
- File a case in the Consumer Court for unfair trade practice and deficiency in service.
- Submit a grievance on the National Consumer Helpline (NCH) portal.
About Paytm
- Founded: 2010
- Headquarters: Noida, Uttar Pradesh, India
- Category: Digital Payments & Financial Services
- Key Services: UPI, Wallet, POS Machines, Merchant Services
- Customer Concern Highlighted: Unexplained deductions, hidden charges, poor customer support response.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we amplify the voices of genuine consumers like Zubair Ahmad to ensure companies take accountability.
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Original LinkedIn Post
Read Zubair Ahmad’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who filed this complaint?
Zubair Ahmad, a shop owner and Paytm merchant.
Q2. What is the Merchant ID (MID)?
kIdocF50283508024726.
Q3. What issue did he face?
Unfair deduction of ₹1,200 on a ₹12,000 transaction and additional ₹1,100 monthly rental charge.
Q4. Did he previously use Paytm services?
Yes, he earlier had a Paytm Soundbox, which he deactivated and returned before opting for the POS machine.
Q5. How long has the issue remained unresolved?
Almost one month, despite multiple complaints to customer support.
Q6. What is the customer demanding?
Refund of deducted amount and waiver of unjustified monthly rental.
Q7. Is this a case of hidden charges?
Yes, since the deductions and rental charges were not transparently communicated.
Q8. How can merchants protect themselves from such issues?
By demanding written terms for transaction fees and rental policies before signing up.
Q9. What legal rights does the merchant have?
The right to fair trade, right to information, and right to redressal under the Consumer Protection Act, 2019.
Q10. Can he get a refund?
Yes, if proven unjustified, Paytm must refund the deducted money and waive rentals.
Q11. How can he escalate the matter?
By contacting Paytm’s Nodal Officer and further approaching RBI or Consumer Court.
Q12. Does RBI regulate POS transactions?
Yes, RBI mandates clear communication of charges and consumer grievance redressal.
Q13. What documents should he keep?
Transaction statement, screenshots of deductions, and complaint records with Paytm.
Q14. How do such issues affect merchants?
They cause financial stress and reduce trust in digital payment systems.
Q15. Are monthly rentals common for POS machines?
Some providers charge rentals, but they must be disclosed upfront.
Q16. What are Zubair’s next steps if Paytm ignores the case?
Approach NCH, RBI Ombudsman, or file a consumer case.
Q17. Can the Consumer Court penalize Paytm?
Yes, courts can order refunds, waive charges, and even impose penalties for unfair practices.
Q18. How does this affect Paytm’s reputation?
Negative publicity on social media impacts merchant trust and future onboarding.
Q19. Can other merchants face similar issues?
Yes, if terms are not transparent, multiple merchants may face hidden deductions.
Q20. How does Choice4Voice.com assist in such cases?
By publishing verified complaints, creating public pressure, and guiding escalation paths.
