Prince Jagadish accuses JioMart of unsafe delivery practices, forced delivery without consent, and backend negligence. The case highlights serious concerns over customer safety, privacy, and trust.
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Complaint Summary : JioMart Complaint – Unsafe Delivery Practices and Customer Harassment Reported
| Complainant | Prince Jagadish |
|---|---|
| Complaint Type | Unsafe Delivery Practices / Customer Harassment |
| Company/Brand | JioMart (Reliance Retail) |
| Delivery Partner | Grab Rider (third-party partner) |
| Order Type | JioMart “10–30 minute delivery” orders |
| Issue Reported | Forced delivery, order marked delivered without OTP, harassment by delivery personnel |
| Incident Location | At complainant’s residence |
| Date of Incident | September 2025 |
| Impact | Severe mental stress, embarrassment, and safety concerns |
| Action Requested | Formal apology, backend investigation, enforcement of safety protocols, compensation |
Full Complaint Details
Prince Jagadish, a customer of JioMart, has raised an alarming issue regarding the unsafe and unethical delivery practices of the platform.
According to his account:
- Despite ordering under JioMart’s 10–30 minute quick delivery promise, he waited three days without receiving the items.
- One of his pending orders was cancelled by JioMart’s backend without his knowledge or consent.
- Shockingly, a delivery rider arrived at his home with a group of people, insisting he accept the delivery without any OTP confirmation or prior approval.
- When Prince refused due to his complaint being unresolved, the delivery was forcefully marked as “delivered” in the system, even though he had not accepted it.
- The delivery personnel further mocked him in front of his parents, causing humiliation and distress.
- Later, the rider privately admitted that JioMart’s backend instructed him to deliver without verification — essentially bypassing customer consent.
Prince has described the experience as not just a logistical lapse, but a breach of trust, privacy, and safety.
Why This Case Matters
- Breach of Consent – Orders marked “delivered” without OTP or customer approval.
- Customer Harassment – Delivery rider arrived with a group, pressuring the customer.
- Backend Negligence – Instructions allegedly given to ignore standard verification.
- Safety Risk – Creating an unsafe environment for customers, especially families.
- Erosion of Trust – Such actions directly compromise consumer faith in JioMart and Reliance’s credibility.
Demands Raised by the Complainant
Prince Jagadish has requested JioMart leadership and Reliance Retail to:
✔ Issue a formal apology acknowledging the incident.
✔ Conduct an immediate investigation into backend and delivery protocols.
✔ Provide assurance of customer safety, consent, and privacy as non-negotiable priorities.
✔ Offer appropriate compensation for the stress, embarrassment, and emotional damage caused.
Legal & Consumer Rights Perspective
Such actions may fall under:
- Consumer Protection Act, 2019 – Right to safety, right to fair trade, and right against unfair practices.
- IT & E-Commerce Guidelines (2021) – Mandates proper consumer consent in digital transactions.
- Indian Penal Code – Harassment or forced entry could qualify as intimidation or trespassing if escalated.
Prince has grounds to escalate this to the National Consumer Helpline (1800-11-4000), Consumer Court, or even seek action against delivery partners and JioMart for harassment.
About JioMart
JioMart, operated by Reliance Retail, has positioned itself as one of India’s largest quick-commerce platforms. However, repeated consumer complaints about delayed deliveries, refunds, and safety lapses raise questions about its operational protocols and customer protection measures.
How Choice4Voice.com Supports Consumers
At Choice4Voice.com, we ensure such complaints receive visibility and accountability.
✔ We document genuine customer issues.
✔ We help victims of unsafe delivery practices seek justice.
✔ We push companies to acknowledge and resolve issues.
👉 If you are facing a similar issue, submit your complaint here: https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Prince Jagadish’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who is the complainant in this case?
Prince Jagadish, a JioMart customer.
Q2. What issue did he face with JioMart?
He was pressured into accepting a delivery without consent, and the order was marked “delivered” even though he refused it.
Q3. Was OTP confirmation taken before delivery?
No, the order was marked delivered without OTP or customer approval.
Q4. Did JioMart cancel any orders?
Yes, one order was cancelled from the backend without his knowledge.
Q5. Why does the case raise safety concerns?
The delivery rider arrived with a group, mocked the complainant in front of his parents, and later admitted backend instructions ignored customer consent.
Q6. Who was the delivery partner?
Grab Rider, operating on behalf of JioMart.
Q7. What kind of stress did the incident cause?
Severe mental stress, embarrassment, humiliation, and fear for safety.
Q8. What demands has the complainant raised?
Formal apology, investigation, compensation, and strict safety protocols.
Q9. Does this case violate consumer rights?
Yes, it violates the right to safety, right to privacy, and right to fair treatment.
Q10. What legal actions can the customer take?
File a complaint with Consumer Court, escalate to National Consumer Helpline, or send a legal notice.
Q11. Does this reflect systemic issues in JioMart operations?
Yes, backend instructions to bypass consent suggest negligence in processes.
Q12. Could this be treated as harassment?
Yes, the pressure and mockery in front of family can be seen as harassment.
Q13. Can JioMart be held liable for delivery partner behavior?
Yes, as the principal entity, JioMart is responsible for its agents’ conduct.
Q14. What immediate step should JioMart take?
Suspend involved staff, investigate backend protocols, and ensure customer safety.
Q15. Why is this complaint important for other consumers?
It exposes unsafe practices that could affect thousands of JioMart customers.
Q16. What broader concerns does this highlight?
Consent bypass in e-commerce, accountability of quick-commerce platforms, and customer safety lapses.
Q17. Is compensation justified here?
Yes, for emotional distress, harassment, and violation of consumer rights.
Q18. How can customers protect themselves in similar cases?
Always insist on OTP verification and report any unauthorized deliveries immediately.
Q19. Has JioMart responded yet?
As of now, no official resolution or response has been shared.
Q20. How does Choice4Voice.com help in such cases?
By amplifying consumer voices, guiding them legally, and ensuring companies face public accountability.
