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Submit your complaint →Prashant Shrivastava highlights shipment delays, lost parcels, and refund issues with Shiprocket and Bluedart. Complaint demands strict action, refund, and accountability for poor courier services.
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Complaint Summary : Shiprocket & Bluedart Complaint – Shipment Delay and Non-Refund Issues
| Complainant | Prashant Shrivastava |
|---|---|
| Designation | Technical Consultant |
| Complaint Type | Shipment Delay / Refund Issue |
| Company/Brand | Shiprocket, Bluedart |
| Issue Date | September 2025 |
| Location | India |
| Issues Reported | Shipments delayed beyond control, refund not processed, poor courier handling |
| AWB Numbers | 80866996276, 80886673700 |
| Impact | Financial loss, business disruption, harassment |
| Action Requested | Refund with penalty, lost shipment declaration, timely delivery assurance |
Full Complaint Details
Prashant Shrivastava, a Technical Consultant, has raised a strong grievance against Shiprocket and its courier partner Bluedart regarding multiple shipments.
He stated that his urgent shipment AWB #80886673700 has been stuck in an infinite loop of “Packet delayed beyond control” since 5th September 2025.
Additionally, his other shipment AWB #80866996276 has been in transit for over 32 days, despite Shiprocket claiming that RTO (Return to Origin) was initiated on 14th August 2025. Till date, the packet has not been returned to the origin location.
Key Issues Highlighted:
- Shipment Delays Beyond Control
- Urgent parcels stuck in transit for days and weeks.
- Courier status repeatedly shows “Packet delayed beyond control” with no resolution.
- Refund Not Processed
- Despite requesting RTO and refund for AWB #80866996276, Shiprocket and Bluedart failed to act.
- Customer demands refund with penalty for negligence.
- Accountability Missing
- Neither Shiprocket nor Bluedart is providing a clear resolution.
- Lack of transparency in handling RTO and lost shipment cases.
Demands by the Complainant
✔ Mark AWB #80866996276 as Lost – Process refund with penalty since shipment has been stuck for 32 days.
✔ Ensure Delivery or Declare Lost – AWB #80886673700 must be delivered immediately or marked lost.
✔ Strict Action Against Bluedart – For repeated negligence and false status updates.
✔ Compensation for Harassment – For the mental and financial stress caused due to shipment failures.
Why This Complaint Matters
- Business Disruption – Customers and sellers rely on timely delivery for critical shipments.
- Courier Accountability – When a parcel is stuck for 32 days, refund and RTO must be automatic.
- Consumer Protection – Such negligence violates fair trade and service commitments.
- Escalation Threat – The complainant has warned of filing legal cases and launching a boycott campaign against Shiprocket and Bluedart.
Consumer Rights Perspective
Under the Consumer Protection Act, 2019, and Courier & Logistics Service Standards, a courier company is liable for:
- Delayed or lost shipments.
- Non-refund of prepaid charges.
- Failure to return RTO parcels within promised timelines.
Customers can file cases before the Consumer Court or approach NCDRC (National Consumer Disputes Redressal Commission) for compensation in such cases.
About Shiprocket & Bluedart
- Shiprocket is a popular logistics aggregator platform used by e-commerce sellers across India.
- Bluedart is one of the largest courier companies in India, but has faced several complaints regarding delayed deliveries and poor customer support.
Both companies are expected to ensure timely updates, quick refunds, and transparent tracking mechanisms—but in this case, customer grievances remain unresolved.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we highlight such genuine cases where courier companies fail to honor commitments. By publishing verified complaints, we help build consumer pressure to push for faster resolution.
👉 If you are facing a similar issue, you can submit your complaint here:
https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Prashant Shrivastava’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who filed the complaint against Shiprocket and Bluedart?
The complaint was filed by Prashant Shrivastava, a Technical Consultant.
Q2. What are the shipment numbers involved?
AWB #80866996276 and AWB #80886673700.
Q3. What issue was reported for AWB #80886673700?
It has been stuck in “Packet delayed beyond control” status since 5th September 2025.
Q4. What issue was reported for AWB #80866996276?
It has been in transit for over 32 days despite RTO initiation on 14th August 2025.
Q5. What action is requested by the complainant?
Refund with penalty, immediate delivery, and strict accountability from Shiprocket and Bluedart.
Q6. Why is Bluedart being called “fraud courier” in this complaint?
Because of misleading status updates and failure to return the RTO shipment even after multiple follow-ups.
Q7. How long has the complainant been waiting for resolution?
More than 32 days for one shipment and several days for the urgent one.
Q8. What compensation is being demanded?
Refund with penalty and assurance of strict corrective measures.
Q9. Can the complainant escalate this matter legally?
Yes, he has already filed a case against Bluedart and plans to file against Shiprocket if unresolved.
Q10. What impact do such courier failures have on customers?
They lead to financial losses, delayed deliveries, broken commitments, and mental harassment.
Q11. What are consumer rights in case of lost shipments?
Consumers are entitled to full refund, compensation, and accountability from the courier.
Q12. Which authorities can take action against such negligence?
Consumer Court, NCDRC, and regulatory authorities overseeing logistics services.
Q13. What is RTO in courier services?
RTO means Return to Origin when a shipment cannot be delivered, it should be returned to the sender within a fixed timeline.
Q14. Why is this case considered serious?
Because an RTO-initiated parcel is stuck for 32 days with no action, showing negligence.
Q15. Can Shiprocket deny responsibility by blaming Bluedart?
No, since Shiprocket is the service aggregator, it remains accountable for shipments booked via its platform.
Q16. What broader issues does this complaint highlight?
The lack of reliability and accountability in India’s courier ecosystem.
Q17. Can such issues damage customer trust in logistics brands?
Yes, repeated failures push sellers and buyers to seek alternatives.
Q18. What recourse does the complainant plan next?
Filing a case against Shiprocket and launching a boycott campaign.
Q19. How does Choice4Voice.com assist in such cases?
By publishing verified complaints, raising awareness, and pushing companies to resolve issues faster.
Q20. What should customers do if they face similar problems?
Document the issue, demand refunds in writing, and escalate to Consumer Court/NCDRC if ignored.
