Customer Sriram S filed a complaint against Airtel DTH for denying ₹800 cashback promised on a ₹2201 recharge. Choice4Voice.com highlights the case, explores legal action, and pushes for resolution.
Customer Name: Sriram S
Email: Sr*****@gmail.com
WhatsApp: 79*****00
Complaint Type: Fake Promise/ Misrepresentation
Company/Brand: Airtel Dth
Product/Service: They promised to provide 800 cashback when we recharge of 2201, but now they are denying
Order No / Service No: 12345678
Issue Description: They promised to provide 800 cashback when we recharge of 2201, but now they are denying
Date of Incident: 8/23/2025
Company’s Response:
Additional Comments:
Important Instructions from Choice4Voice.com
⚠️ This post is based on a complaint submitted through Choice4Voice.com.
We aim to assist customers in raising their voice when brands do not respond to genuine concerns.
Personal information like email and phone numbers are masked for privacy.
Brands are encouraged to resolve the issue promptly and may contact us for full details if required.
Choice4Voice.com is a neutral platform that only publishes complaints after basic verification.
Airtel DTH Cashback Complaint – Customer Sriram S Denied ₹800 Cashback Despite Recharge of ₹2201
Complaint Summary
| Field | Details |
|---|---|
| Customer Name | Sriram S |
| Sr*****@gmail.com | |
| 79*****00 | |
| Complaint Type | Fake Promise / Misrepresentation |
| Company/Brand | Airtel DTH |
| Product/Service | Cashback offer on recharge |
| Order No / Service No | 12345678 |
| Issue Description | Airtel DTH promised ₹800 cashback on a recharge of ₹2201, but later denied. |
| Date of Incident | 23rd August 2025 |
| Company’s Response | No official response received |
| Additional Comments | None provided |
⚠️ This complaint is published after verification on Choice4Voice.com. Personal details are masked for privacy.
Detailed Complaint
Mr. Sriram S, a customer of Airtel DTH, has reported a serious issue involving a cashback scheme.
Airtel DTH promised ₹800 cashback when the customer recharged his account with ₹2201. Trusting this offer, he completed the recharge, but later Airtel denied the cashback benefit.
This action not only caused financial loss but also amounted to misrepresentation of services, shaking consumer trust in Airtel’s promotional campaigns.
So far, no official response or corrective action has been provided by Airtel DTH.
Why This Complaint Matters
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Customer Trust Violated – Cashback offers are designed to retain customers, but denying them damages brand credibility.
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Financial Loss – The customer was deprived of promised benefits worth ₹800.
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False Advertising – If unaddressed, such acts can fall under Consumer Protection Act, 2019 as misleading representation.
What Legal Actions Can Be Filed Against Airtel DTH
If Airtel DTH does not resolve this issue, the following legal actions can be initiated:
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Consumer Court Case (District Consumer Disputes Redressal Commission) – Claiming compensation for unfair trade practice and financial loss.
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Misrepresentation Case (Consumer Protection Act, 2019) – For making a false promise of cashback.
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Legal Notice – A formal notice demanding resolution before legal proceedings.
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Penalty for Misleading Advertisement – Under ASCI (Advertising Standards Council of India) and consumer laws.
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Civil Compensation Claim – For monetary damages, harassment, and mental agony caused to the customer.
How Choice4Voice.com Is Helping the Customer
At Choice4Voice.com, we ensure every consumer’s voice reaches the right platform. For this Airtel DTH complaint:
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First Step – Public Exposure
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The complaint is featured on Choice4Voice.com and shared on social media to pressure the company for resolution.
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Second Step – Direct Brand Accountability
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If Airtel does not respond, we will continue publishing follow-up updates including the brand name in unresolved complaints for public awareness.
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Third Step – Legal Escalation
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Choice4Voice.com will assist the customer in filing a legal complaint and may also initiate a collective action if similar complaints are reported against Airtel DTH.
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Customer’s Demand
Mr. Sriram requests Airtel DTH to immediately credit the ₹800 cashback as promised and provide an explanation for this denial.
Choice4Voice.com Note
We are a neutral consumer-advocacy platform. Our role is to:
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Publish verified complaints after basic checks.
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Give brands a chance to resolve issues fairly.
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Assist consumers in filing legal action if companies fail to respond.
We urge Airtel DTH to resolve this issue quickly to restore customer trust.
Frequently Asked Questions (FAQs)
Q1: What is this Airtel DTH complaint about?
A customer was denied ₹800 cashback after recharging ₹2201, despite Airtel promising it.
Q2: Who filed the complaint?
The complaint was filed by Mr. Sriram S through Choice4Voice.com.
Q3: How much cashback was promised?
Airtel DTH promised ₹800 cashback on a ₹2201 recharge.
Q4: Did the customer receive the cashback?
No, the cashback was denied.
Q5: When did this incident occur?
On 23rd August 2025.
Q6: Has Airtel DTH responded?
No official response has been received so far.
Q7: What legal actions are possible?
Consumer Court case, legal notice, misrepresentation claim under Consumer Protection Act, and penalty for misleading advertisement.
Q8: Can the customer claim compensation beyond cashback?
Yes, customers can claim compensation for harassment, financial loss, and mental agony.
Q9: How is Choice4Voice.com helping?
By publishing the case, exposing it publicly, and assisting in legal escalation if required.
Q10: Can multiple customers file a joint complaint?
Yes, collective consumer actions can be filed for stronger impact.
Q11: What evidence should customers keep?
Recharge receipts, screenshots of offers, and communication records with the company.
Q12: Is denying cashback considered fraud?
It can fall under misrepresentation and unfair trade practices under consumer law.
Q13: What if Airtel ignores the complaint?
Choice4Voice.com will escalate legally and feature the brand name in unresolved complaints.
Q14: Is this complaint verified?
Yes, published after verification by Choice4Voice.com.
Q15: What should Airtel DTH do now?
Honor the cashback promise and resolve the customer’s grievance promptly.
Q16: Can ASCI take action?
Yes, if the cashback promotion qualifies as misleading advertising.
Q17: Will this affect Airtel’s reputation?
Yes, unresolved complaints affect customer trust and public image.
Q18: Is legal help expensive?
Consumer court filings are relatively affordable compared to civil lawsuits.
Q19: Can Choice4Voice.com file a case on behalf of the customer?
Yes, if the brand continues to ignore, Choice4Voice.com will file a legal case mentioning the company name.
Q20: How long does it take for consumer cases to resolve?
On average, 3–12 months, depending on case complexity.
