Arya Das, an MBA graduate based in Bangalore, has reported a shocking fraudulent transaction of ₹12,000 on his Axis Bank Indian Oil Credit Card. Despite international transactions being disabled and no OTP authorization, the money was debited across three locations in New York. This article highlights the complaint, questions Axis Bank’s security, explores legal remedies, and explains how Choice4Voice.com can escalate the case if ignored.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant | Arya Das – MBA Graduate, aspiring career in Sales & Services |
| Brand Involved | Axis Bank |
| Product/Service | Axis Bank Indian Oil Credit Card |
| Complaint Type | Fraudulent international transaction |
| Amount Involved | ₹12,000 |
| Incident Date | Early Sunday morning (~4 AM) |
| Suspicious Activity | 3 different international transactions in New York |
| Customer Security Settings | International transactions disabled, OTP authorization required |
| Impact | Financial loss, breach of trust, mental harassment |
Full Complaint Write-Up
Arya Das, an MBA graduate and aspiring professional in Sales & Services, recently faced a deeply troubling issue with Axis Bank.
On his Axis Bank Indian Oil Credit Card, fraudulent transactions totaling ₹12,000 were made at around 4 AM on a Sunday morning across three international locations in New York.
The shocking part:
- International transactions were disabled on his card.
- No OTP or authorization was required from his side.
- The bank’s fraud monitoring system failed to detect multiple transactions in a foreign country within minutes.
For a middle-class professional striving to build his career in Bangalore, every rupee counts. The sudden loss of ₹12,000 has caused not just financial strain but also mental harassment and deep distrust in Axis Bank’s security systems.
Questions Raised to Axis Bank
- How can international transactions succeed when the option is disabled?
- Why was no OTP or verification requested for high-risk transactions?
- What fraud detection measures does Axis Bank actually deploy for customer protection?
- If Axis Bank cannot guarantee basic safety, how can customers trust their financial systems?
These unanswered questions highlight serious loopholes in Axis Bank’s cybersecurity infrastructure.
Legal Remedies Available
If Axis Bank fails to resolve this case immediately, Arya Das has multiple legal options:
- Consumer Court Case – File under the Consumer Protection Act, 2019 for deficiency in service and negligence in security.
- Banking Ombudsman Complaint – Approach the RBI Ombudsman for Digital Transactions for immediate reversal of fraudulent debits.
- Cyber Crime Complaint – File a case with the Cyber Crime Cell under the IT Act, 2000 for unauthorized online transactions.
- Compensation Claim – Seek recovery of ₹12,000 plus additional damages for mental harassment.
- NPCI Escalation – Since this involves card payment infrastructure, National Payments Corporation of India (NPCI) can be approached to investigate the security failure.
Role of Choice4Voice.com in Escalation
At Choice4Voice.com, we ensure that genuine consumer complaints get the visibility and escalation they deserve.
Stage 1: Awareness & Public Pressure
- The complaint is published on Choice4Voice.com.
- Amplified across LinkedIn and social media platforms, tagging Axis Bank and financial regulators.
- This creates public accountability and compels the bank to act swiftly.
Stage 2: Legal Escalation if Ignored
If Axis Bank fails to act, Choice4Voice.com can escalate the case legally on behalf of Arya Das, including:
- Filing a Consumer Forum case for deficiency in service.
- Banking Ombudsman appeal for immediate refund.
- Cyber Crime case against unauthorized international transactions.
- Seeking compensation for financial and mental harassment.
This ensures that Axis Bank is held accountable both publicly and legally.
About the Author
This article is based on the real experience of Arya Das, an MBA graduate and verified LinkedIn professional. He raised his concern publicly after discovering fraudulent debits on his Axis Bank credit card, despite all international security settings being disabled.
👉 Read the original LinkedIn post here
Q&A on Axis Bank Fraudulent Transaction Complaints
Q1: What should I do first if I see a fraudulent transaction on my Axis Bank card?
A: Immediately block your card, report to Axis Bank, and file a dispute claim.
Q2: Can international transactions happen if disabled on Axis Bank cards?
A: No, unless there is a security loophole or system failure, which must be investigated.
Q3: Is OTP mandatory for international Axis Bank transactions?
A: Generally, yes. If bypassed, it indicates serious fraud.
Q4: How can I raise a fraud complaint with Axis Bank?
A: Use Axis Bank’s helpline, mobile app dispute feature, and email escalation.
Q5: What if Axis Bank refuses to refund fraudulent charges?
A: Escalate to RBI Ombudsman and Consumer Court.
Q6: Can I approach the RBI directly?
A: Yes, through the Banking Ombudsman for Digital Transactions.
Q7: Does Axis Bank offer fraud protection insurance?
A: Some cards do, but the bank must confirm eligibility.
Q8: How long does Axis Bank take to resolve fraud disputes?
A: Typically 7–10 working days, but it may vary.
Q9: Can NPCI intervene in such frauds?
A: Yes, especially if the fraud involves card network failures.
Q10: What legal sections cover unauthorized digital transactions?
A: IT Act, 2000 and Consumer Protection Act, 2019.
Q11: Can I claim compensation beyond the fraudulent amount?
A: Yes, for mental harassment and deficiency in service.
Q12: Should I file a Cyber Crime complaint too?
A: Yes, to ensure accountability and prevent recurrence.
Q13: Can fraud happen at night when customers are inactive?
A: Yes, fraudsters target late-night hours due to low monitoring.
Q14: Is Axis Bank liable for failed fraud prevention?
A: Yes, banks are responsible for protecting customer funds.
Q15: How to escalate if Axis Bank ignores my complaint?
A: File with Consumer Forum, RBI Ombudsman, and Cyber Crime Cell.
Q16: Can such frauds affect my credit score?
A: Yes, if not resolved, unpaid fraudulent charges may impact your credit history.
Q17: Should I replace my Axis Bank card after fraud?
A: Yes, request a new card with updated credentials.
Q18: How to prevent future fraudulent charges?
A: Keep transactions disabled, enable alerts, and use only trusted merchants.
Q19: Can Choice4Voice.com help escalate such cases?
A: Yes, we publish and legally escalate unresolved cases.
Q20: Are such frauds common in Axis Bank?
A: Many customers report international fraud despite disabled settings, making this a recurring concern.
