Rajeev Kumar accuses Zoomcar of poor accountability and rude customer service after repeated follow-ups on a pending case. Choice4Voice.com highlights the complaint and explores possible legal remedies.
Complaint Summary
| Field | Details |
|---|---|
| Customer Name | Rajeev Kumar |
| Complaint Type | Lack of Resolution / Poor Customer Service |
| Company/Brand | Zoomcar |
| Representative Involved | Mr. Rohit (Relationship Manager) |
| Complaint Date | 11/09/2025 |
| Issue Description | Continuous follow-ups ignored, repeated delays, and call disconnected by support staff. |
| Customer Demand | Written status update, clear process timeline, accountability from senior management. |
| LinkedIn Source | Original LinkedIn Post |
Complaint Details
Rajeev Kumar has raised serious concerns about the way Zoomcar is handling his pending case. Despite being patient and making repeated attempts to follow up, he has been left without clarity or accountability.
Key Issues Highlighted:
- Multiple follow-ups with Relationship Manager Mr. Rohit, but only told to “wait” without updates.
- On 11th September 2025, he specifically requested a clear written timeline for the case.
- Instead of providing transparency, the representative disconnected the call, stating:
“Ab is bare mai baat krke koi fayda nhi, mai disconnect kr rha hu.” - Rajeev clarified that he is not demanding instant resolution, only a written update and process timeline.
This behavior raises concerns about Zoomcar’s customer service standards and its approach to handling unresolved cases.
Choice4Voice.com Representation
This complaint is being featured on Choice4Voice.com as it was originally published on the public domain via LinkedIn.
- Featuring the complaint ensures public visibility and accountability.
- This is only the first step in supporting the complainant.
- If Zoomcar fails to provide a resolution:
- The Choice4Voice.com legal team can initiate legal action on behalf of Rajeev Kumar.
- Alternatively, our team can guide him on the appropriate legal and consumer protection process.
By standing with consumers, Choice4Voice.com ensures that large companies cannot dismiss genuine complaints through delays or unprofessional behavior.
Which Legal Cases Can Be Filed in This Case?
If Zoomcar fails to address Rajeev Kumar’s complaint responsibly, the following legal options are available:
- Consumer Protection Act, 2019
- Failure to provide service transparency and repeated harassment qualifies as an unfair trade practice.
- Rajeev can file a case before the Consumer Disputes Redressal Commission seeking compensation.
- Indian Contract Act, 1872
- By accepting payment and not providing clear service accountability, Zoomcar may be in breach of contractual obligations.
- Information Technology Act, 2000
- If Rajeev’s case involves digital transactions, failure to provide fair updates could amount to deficiency in electronic services.
- Civil Suit for Mental Harassment
- Continuous delays and rude customer service may allow filing a suit for mental agony and harassment.
- Escalation to RBI / Regulatory Authorities
- If financial transactions are involved in the pending case, Rajeev can escalate to relevant authorities such as RBI Ombudsman (if payments were routed through NBFC channels).
Key Concerns
- Lack of written status updates from Zoomcar.
- Repeated assurances without clarity.
- Rude and unprofessional behavior by representatives.
- No accountability from senior management.
- Mental distress caused by prolonged delays.
Customer Rights & Remedies – Q&A
1. What rights does a customer have against poor service from Zoomcar?
Customers have the right to transparent communication, fair timelines, and professional behavior under the Consumer Protection Act.
2. Is a written status update mandatory in such cases?
While not legally mandatory, companies are expected to provide written clarity for accountability and trust.
3. Can a customer demand compensation for mental harassment?
Yes. Under consumer law, compensation can be sought for mental distress and harassment caused by poor service.
4. What should Rajeev do if Zoomcar continues to delay?
He can file a consumer court case with documented evidence of delays and unprofessional conduct.
5. Can Choice4Voice.com assist legally?
Yes. Choice4Voice.com can either file legal complaints on behalf of the customer or provide step-by-step guidance.
6. Is call disconnection by an employee a valid ground for complaint?
Yes. Rude and abrupt disconnection demonstrates poor service quality and lack of professionalism.
7. Can Rajeev escalate directly to Zoomcar senior management?
Yes. He should write a formal email complaint to Zoomcar’s grievance redressal officer.
8. What role does the Consumer Forum play?
The forum can direct Zoomcar to provide resolution, compensation, and ensure compliance with service standards.
9. Can a written timeline be legally enforced?
Yes, through consumer court orders, Zoomcar can be compelled to provide written updates.
10. What evidence should Rajeev maintain?
He should keep emails, call recordings, and LinkedIn post links as supporting evidence.
11. Is social media posting an effective step?
Yes. Public complaints increase pressure on brands to act quickly.
12. Can other affected customers join this case?
Yes. Multiple complaints can be clubbed into a class-action consumer case.
13. Does rude behavior from employees affect company liability?
Yes. The company is responsible for its employees’ conduct.
14. Can Zoomcar blacklist a complainant for raising issues?
No. Retaliation against a complainant is illegal and punishable.
15. What is the role of RBI in such cases?
If financial transactions or refunds are delayed, the RBI Ombudsman can be approached.
16. Can Rajeev seek a refund if money is involved?
Yes. If monetary dues are pending, a refund case can be filed.
17. How can TRAI be involved?
If unwanted promotional calls/messages are part of the harassment, TRAI rules apply.
18. What timeline does consumer court take?
Cases usually take 3–6 months for preliminary hearings and orders.
19. Can mediation resolve this case faster?
Yes. Many consumer courts offer mediation services for early settlement.
20. How can Rajeev avoid future issues?
By demanding written agreements, maintaining evidence, and escalating faster to regulatory bodies.
21. How does this case help other Zoomcar users?
It highlights the importance of demanding written timelines and holding companies accountable for customer service failures.
Conclusion
Rajeev Kumar’s experience highlights a growing concern with Zoomcar’s customer service accountability. Despite repeated follow-ups, he received no written updates, only vague assurances, and finally, an unprofessional call disconnection.
This complaint reflects a serious deficiency in service standards. As Rajeev rightly points out, he is not demanding instant resolution only clarity, accountability, and professionalism.
Choice4Voice.com stands with the complainant and urges Zoomcar to take corrective steps immediately. If ignored, legal actions under the Consumer Protection Act and other applicable laws may follow.
