Customer G Vijayakumar alleges Delta King Travels failed to refund ₹1822.70 after bus cancellation from Neyveli to Chennai on 11.09.2025. Complaint details, brand profile, legal actions, and how Choice4Voice.com will escalate unresolved issues into legal proceedings are explained here.
Complaint Summary : Delta King Travels Refund Issue – G Vijayakumar’s Complaint on Non-Refund After Bus Cancellation
| Details | Information |
|---|---|
| Complainant Name | G Vijayakumar |
| gv*****@gmail.com | |
| 87*****24 | |
| Complaint Type | Refund not issued |
| Company/Brand | Delta King Travels |
| Product/Service | Bus Ticket Booking |
| Order/Service No. | TUA561889368, PNR No: DELP98I1G936 |
| Issue Description | Booked 2 tickets from Neyveli to Chennai (LD3 & LD4 – Pavithran & Ananthamala). Bus canceled but refund of ₹1822.70 not issued. |
| Date of Incident | 11th September 2025 |
| Company’s Response | No response despite follow-ups |
| Additional Comments | Refund should be processed immediately after cancellation. |
Detailed Complaint
On 11th September 2025, G Vijayakumar booked two bus tickets with Delta King Travels for the route Neyveli to Chennai. The tickets were booked under passenger names Pavithran and Ananthamala, seat numbers LD3 and LD4.
The journey was disrupted when the bus was canceled by Delta King Travels. Despite the cancellation being initiated by the operator, the complainant has not received the refund of ₹1822.70.
Multiple attempts were made by the complainant to contact Delta King Travels regarding the refund. However, the company has not responded, leaving the customer frustrated. This raises concerns about fair trade practices and consumer rights violations.
About the Brand – Delta King Travels
Delta King Travels is a private bus operator offering intercity and intrastate passenger services in India. The company is known for online and offline ticket booking but has faced several consumer complaints regarding refund delays, service cancellations, and lack of customer support.
Failure to provide refunds after service cancellation not only affects customer trust but also constitutes unfair trade practice under Indian law.
About the Author – G Vijayakumar
The complaint has been filed by G Vijayakumar, a passenger who purchased tickets with Delta King Travels. The complainant expected timely refund after cancellation, as is standard across the transport industry.
The lack of responsiveness from the brand has forced the complainant to approach Choice4Voice.com for assistance and escalation.
What Legal Actions Can Be Filed Against Delta King Travels?
If Delta King Travels fails to resolve this matter promptly, the following legal actions are possible:
- Consumer Court Case – Under the Consumer Protection Act, 2019 for deficiency of service and unfair trade practice.
- Refund Recovery Suit – Filing for refund of ₹1822.70 along with interest.
- Legal Notice through Advocate – Formal demand for refund before initiating litigation.
- Complaint to Ministry of Road Transport & Highways (MoRTH) – Escalating issue against the bus operator for regulatory violation.
- Police Complaint for Cheating – If intent to deny refund can be established.
- Complaint to State Transport Authority (STA) – Operators are regulated and can face suspension of licenses for consumer exploitation.
- Civil Suit for Damages – Claim for mental harassment and inconvenience.
How Choice4Voice.com Will Help
At Choice4Voice.com, we ensure consumer complaints are not ignored:
- Step 1: Public Exposure – The complaint is featured on our website and social media to increase visibility.
- Step 2: Escalation to Brand – The brand is formally asked to resolve the issue.
- Step 3: Legal Action – If unresolved, Choice4Voice.com will initiate legal proceedings against Delta King Travels on behalf of the complainant.
- Step 4: Legal Assistance – We help in drafting notices, filing consumer cases, and ensuring refunds are lawfully processed.
Conclusion
The case of Delta King Travels refund non-issuance highlights a serious concern for travelers who trust private bus operators for intercity journeys.
If the refund of ₹1822.70 is not issued promptly, Delta King Travels risks facing legal action, consumer court penalties, and reputation damage.
Choice4Voice.com assures that this matter will be escalated further if no resolution is provided.
Q&A Section
Q1. Who filed the complaint against Delta King Travels?
G Vijayakumar filed the complaint.
Q2. What is the complaint about?
Refund of ₹1822.70 not issued after bus cancellation.
Q3. What was the booking route?
From Neyveli to Chennai.
Q4. When was the journey scheduled?
On 11th September 2025.
Q5. Who were the passengers?
Pavithran and Ananthamala.
Q6. What were the seat numbers?
LD3 and LD4.
Q7. What is the order/PNR number?
Order No: TUA561889368, PNR No: DELP98I1G936.
Q8. How much refund is pending?
₹1822.70.
Q9. Did Delta King Travels respond to the complaint?
No, the company has not responded.
Q10. What law protects passengers in such cases?
The Consumer Protection Act, 2019.
Q11. Can the complainant file a consumer court case?
Yes, for deficiency of service and refund recovery.
Q12. What other legal remedies are available?
Civil suit, transport authority complaint, and legal notice.
Q13. Can a police complaint be filed?
Yes, for cheating if intent to deny refund is proven.
Q14. What damages can be claimed?
Refund amount with interest and compensation for harassment.
Q15. Is bus cancellation without refund legal?
No, it is considered unfair trade practice.
Q16. How will Choice4Voice.com help?
By publishing, escalating, and filing legal actions if needed.
Q17. Which authority regulates private bus operators?
The State Transport Authority (STA) and MoRTH.
Q18. How long does refund usually take in transport bookings?
Normally 3-7 business days, depending on payment mode.
Q19. Why is this complaint important?
It exposes how some operators misuse cancellations and deny refunds.
Q20. What happens if Delta King Travels ignores this complaint?
Legal proceedings will be filed against the company by Choice4Voice.com.
