Akshay Rastogi reports PVR for overcharging Rs 320 on 4 movie tickets despite online price showing Rs 842. PVR staff allegedly misled the customer with GST explanation. Choice4Voice.com highlights this complaint, explores legal remedies, and pushes for full refund and accountability.
Complaint Summary : PVR Complaint – Unauthorized Overcharging of Movie Tickets by Akshay Rastogi | Consumer Grievance
| Field | Details |
|---|---|
| Customer Name | Akshay Rastogi |
| ar*****@gmail.com | |
| 79*****85 | |
| Complaint Type | Overcharged / Unauthorized Transaction |
| Company/Brand | PVR |
| Product/Service | Movie Ticket |
| Order No / Service No | 62837250912220831 |
| Issue Description | Overcharged Rs 320 for 4 tickets. Online booking showed Rs 842; offline charged Rs 1120. Staff cited GST as explanation. |
| Date of Incident | 12th September 2025 |
| Company’s Response | No response |
| Additional Comments | Customer requests immediate action against PVR for misleading and cheating consumers. |
⚠️ Published after verification on Choice4Voice.com. Personal details are masked for privacy.
Detailed Complaint
Mr. Akshay Rastogi booked 4 movie tickets at PVR. According to the online price, the tickets should have cost Rs 842, but when booked offline at the cinema, the staff charged Rs 1120, an overcharge of Rs 320.
The staff explained the higher charge was due to GST, but the customer verified the total online price including GST, confirming PVR’s offline billing was incorrect and misleading.
Repeated attempts to resolve this directly with PVR have failed, as the staff has not responded to the complaint. The customer alleges this is a deliberate attempt to cheat patrons.
Why This Complaint Matters
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Unauthorized Overcharge – Extra Rs 320 charged without valid explanation.
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Misrepresentation of Pricing – GST cited as a reason for a discrepancy that does not exist online.
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Consumer Rights Violation – Under the Consumer Protection Act, 2019, overcharging and misleading information is illegal.
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Need for Accountability – Highlights systemic issues with PVR’s offline ticket billing.
What Legal Actions Can Be Filed Against PVR
If PVR fails to resolve this complaint, Choice4Voice.com and the customer may pursue:
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Consumer Court Case – Filing under the Consumer Disputes Redressal Commission for financial loss due to overcharging.
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Legal Notice – Demand immediate refund and explanation for overcharge.
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Claim for Compensation – For mental harassment and inconvenience.
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Penalty under Consumer Protection Act – For unfair trade practice and misrepresentation of ticket prices.
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Action under E-Commerce & Ticketing Regulations – If the offline and online price discrepancy violates transparency norms.
How Choice4Voice.com Is Helping
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Public Exposure – Publishing the complaint on Choice4Voice.com and social media to create pressure.
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Direct Brand Accountability – If unresolved, the complaint remains public with PVR’s brand name.
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Legal Escalation – Assisting the customer in filing legal cases if PVR continues to ignore the complaint.
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Consumer Advocacy – Educating the public on rights and unfair pricing practices.
Customer’s Demand
Mr. Akshay Rastogi demands:
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Refund of the overcharged Rs 320.
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Official explanation from PVR for the unauthorized pricing.
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Assurance that future customers are not overcharged.
Choice4Voice.com Note
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We are a neutral consumer advocacy platform.
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Verified complaints are published to assist customers in getting justice.
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We urge PVR to resolve this complaint immediately to prevent reputational damage.
Frequently Asked Questions (FAQs)
Q1: What is this complaint about?
A: Overcharging of Rs 320 for 4 movie tickets at PVR offline.
Q2: Who filed the complaint?
A: Akshay Rastogi.
Q3: What was the order number?
A: 62837250912220831
Q4: How much were the tickets supposed to cost?
A: Rs 842 for 4 tickets online.
Q5: How much was charged offline?
A: Rs 1120, Rs 320 extra.
Q6: Did PVR provide a valid explanation?
A: Staff cited GST, which does not match online pricing.
Q7: Has the customer tried resolving this directly?
A: Yes, but PVR did not respond.
Q8: What law protects the customer?
A: Consumer Protection Act, 2019 and unfair trade practice laws.
Q9: Can compensation be claimed?
A: Yes, for financial loss and mental harassment.
Q10: Can Choice4Voice.com help legally?
A: Yes, by guiding legal escalation and filing consumer cases.
Q11: What are the next steps if unresolved?
A: Legal notice, consumer court filing, public exposure on social media.
Q12: Is overcharging considered misrepresentation?
A: Yes, misleading price information is an unfair trade practice.
Q13: Can the customer get full refund?
A: Yes, Rs 320 must be refunded.
Q14: How long does consumer court take?
A: Typically 3–12 months depending on the case.
Q15: Can multiple customers take joint action?
A: Yes, Choice4Voice.com can consolidate similar complaints.
Q16: What evidence is required?
A: Proof of online pricing, offline bill, GST calculation.
Q17: Does the complaint affect PVR’s reputation?
A: Public complaints highlight lack of transparency and customer negligence.
Q18: How will Choice4Voice.com support exposure?
A: Publishing verified complaints on website and social media.
Q19: Can offline pricing be challenged legally?
A: Yes, offline pricing discrepancy violating transparency rules is actionable.
Q20: What is the final demand?
A: Refund of Rs 320 and assurance against future overcharging.
Brand : PVR
