Raman files a complaint against Loyed AC for repeated E6 error and poor customer service despite multiple service visits. Choice4Voice.com highlights this case for resolution.
Complaint Summary : Loyed AC Complaint by Raman – Repeated E6 Error & Poor Service
| Details | Information |
|---|---|
| Complainant Name | Raman |
| kr*****@gmail.com (masked for privacy) | |
| 90*****06 (masked for privacy) | |
| Complaint Type | Poor Customer Service |
| Company/Brand | Loyed AC |
| Product/Service | Split AC purchased in April 2025 |
| Order/Service No. | 02092544175592 |
| Issue Description | Continuous E6 error, service engineer visits 4–5 times, parts replaced but issue persists |
| Date of Incident | 24 April 2025 |
| Company’s Response | No proper resolution. Customer redirected to local service center repeatedly. |
| Additional Comments | Loyed AC service is poor, repeated complaints remain unresolved. |
Full Complaint Description
Raman purchased a Loyed Split AC in April 2025. Soon after installation, the AC began showing the E6 error code repeatedly. Despite raising multiple service requests (5–6 times), engineers only replaced parts temporarily.
Each time, the AC worked for a few days before the E6 error reappeared. The complainant alleges that even after repeated visits and part replacements, the company has failed to provide a permanent solution.
When Raman escalated the matter, the customer service team failed to respond adequately, often redirecting him to the HSR service center, without offering a clear resolution. The issue continues, leaving the complainant frustrated and dissatisfied.
Key Issues Raised
- Product Defect: Continuous E6 error despite part replacements.
- Poor After-Sales Service: Engineers visited multiple times but problem persists.
- Lack of Accountability: Company representatives allegedly did not provide any effective resolution.
- Customer Negligence: Calls and complaints either ignored or redirected without closure.
What Legal Cases Can Be Filed
If the issue is not resolved, Raman may consider the following legal actions under Indian consumer protection laws:
- Consumer Court Case (District Consumer Disputes Redressal Commission):
For deficiency in service and selling defective product. - Legal Notice under Consumer Protection Act, 2019:
A lawyer can send a notice demanding replacement/refund within a specified timeline. - Compensation Claim:
Claim for mental harassment, financial loss, and inconvenience caused due to negligence. - Escalation to National Consumer Helpline (NCH):
File an official complaint via https://consumerhelpline.gov.in. - Escalation to Bureau of Indian Standards (BIS):
If the product violates quality/safety standards.
Steps Loyed AC Can Take to Resolve the Issue
To maintain customer trust and avoid legal escalation, Loyed AC should immediately:
- Provide a permanent solution to the repeated E6 error.
- Offer a product replacement if the AC is defective beyond repair.
- Extend warranty coverage due to repeated failures.
- Assign a dedicated senior engineer for technical inspection.
- Issue a written resolution plan with timelines.
- Ensure proper customer care follow-up until issue is fully resolved.
Choice4Voice.com’s Role
This complaint is published on Choice4Voice.com as part of our mission to give consumers a voice when brands fail to address genuine grievances.
📌 Important Note:
This is the first step in highlighting the issue publicly. If Loyed fails to resolve the complaint, Choice4Voice.com may escalate this matter legally against the brand on behalf of the complainant.
Our platform ensures fairness by publishing only verified complaints and giving companies an opportunity to respond.
Suggested Next Steps for the Complainant
- Maintain a record of service requests, emails, and call recordings.
- Send a written complaint to Loyed AC’s Grievance Redressal Officer.
- If no resolution, file a case in the Consumer Forum with documented proof.
- Escalate to National Consumer Helpline (NCH) for further intervention.
- Reach out to social media platforms to bring visibility to the issue.
Conclusion
The complaint filed by Raman against Loyed AC highlights both product defects and poor after-sales service. Despite repeated attempts, the company has failed to resolve the E6 error issue, leaving the customer with no option but to escalate the matter legally.
Choice4Voice.com urges Loyed AC to take immediate corrective action and provide a fair resolution to the customer to avoid further escalation.
