Mahi Srivastav received a poor-quality fan from Flipkart but was denied a refund option. Read the full complaint, legal remedies, and possible actions on Choice4Voice.com
Complaint Summary : Flipkart complaint – Mahi Srivastav demands refund
| Complainant Name | Mahi Srivastav |
|---|---|
| Email ID | Not disclosed |
| Complaint Type | Misrepresentation / Refund Denied |
| Company/Brand | Flipkart |
| Order ID | OD435429508376482100 |
| Product Name | RR Centaur Table Fan |
| Delivery Date | 11th September 2025 |
| Issue | Poor quality product, refund option denied |
| Current Status | Awaiting Flipkart’s resolution |
| Original Complaint Source | LinkedIn Post |
Full Complaint Write-Up
On 11th September 2025, Mahi Srivastav received an RR Centaur Table Fan ordered via Flipkart. To her disappointment, the product delivered was of extremely poor quality and did not match the specifications shown on the platform.
While attempting to initiate a return, she discovered that Flipkart’s system only allowed a replacement option, denying her request for a full refund.
Mahi has made it clear:
- She does not want a replacement.
- She demands a full refund and is ready to return the product immediately.
Consumer Rights Concerns
- Right to be protected against unfair trade practices – Misrepresentation of product quality is a violation of consumer rights under the Consumer Protection Act, 2019.
- Right to seek redressal – Denying a refund option limits the consumer’s legal rights.
- Right to be informed – Flipkart must provide transparent return/refund policies before purchase.
Possible Legal Remedies
Mahi and other consumers facing similar issues can explore these legal actions:
- Consumer Helpline (NCH) – File a complaint on the National Consumer Helpline portal.
- Consumer Court Case – Approach the District Consumer Disputes Redressal Commission (DCDRC) for refund and compensation.
- Complaint to Flipkart’s Grievance Officer – Mandatory under IT Rules, 2021.
- RBI/Ombudsman Complaint (if payment issues arise) – For refund-related negligence.
- Case under Consumer Protection Act, 2019 – For deficiency in service and unfair trade practice.
- Penalty for Misrepresentation – Companies can be penalized for selling misleading products.
Steps Flipkart Should Take Immediately
To resolve Mahi’s grievance fairly, Flipkart should:
- Arrange an urgent return pickup of the defective product.
- Process a full refund without forcing replacement.
- Apologize officially and ensure better quality checks.
- Update policies to allow refunds where products are misrepresented.
- Improve customer grievance handling – direct escalation to a human agent instead of automated responses.
How Choice4Voice.com Supports Complainants
At Choice4Voice.com, we provide consumers like Mahi a platform to be heard. This complaint is being publicly featured to hold Flipkart accountable.
- If Flipkart fails to resolve the matter, Choice4Voice.com is ready to escalate this case legally on behalf of the complainant.
- Our aim is to ensure justice for consumers and accountability from companies.
- We encourage other affected consumers to submit their complaints directly to Choice4Voice.com
Frequently Asked Questions (FAQs)
Q1. Can Flipkart deny a refund and only offer replacement?
No. If the product is misrepresented or defective, the consumer has a right to demand a refund under the Consumer Protection Act, 2019.
Q2. How can I file a complaint against Flipkart?
You can raise it via Flipkart’s help center, email their grievance officer, approach the National Consumer Helpline, or file a case in consumer court.
Q3. What evidence should I keep for filing a complaint?
Keep order details, product photos, invoices, and screenshots of communication with Flipkart.
Q4. How long does Flipkart take to resolve refund complaints?
Usually 7–10 working days, but delays occur if the issue is escalated.
Q5. What is the role of the Consumer Protection Act in such cases?
It protects buyers from unfair trade practices and ensures refunds/compensation for defective or misrepresented products.
Q6. Can I demand compensation in addition to a refund?
Yes. You can claim compensation for mental harassment, financial loss, and inconvenience.
Q7. What is the penalty for brands misrepresenting products online?
The Consumer Protection Authority can impose penalties and order corrective action.
Q8. Can Choice4Voice.com help escalate Flipkart complaints?
Yes, Choice4Voice.com can file cases and escalate issues legally after verifying complaints.
Q9. How do I contact Flipkart’s Grievance Officer?
Through the official Flipkart grievance redressal email available on their website.
Q10. What happens if Flipkart ignores my complaint?
You can file a case in the Consumer Court or approach the Consumer Protection Authority.
Q11. Is posting on social media effective against companies like Flipkart?
Yes, public pressure on platforms like LinkedIn, Twitter, and Instagram often forces companies to act faster.
Q12. Can I return products on Flipkart after the return window closes?
Usually no, but if it’s a case of fraud or misrepresentation, legal remedies still apply.
Q13. What if Flipkart claims “policy restrictions” on refunds?
Policies cannot override consumer rights. You can challenge this legally.
Q14. How can I ensure I don’t face similar issues?
Always check product reviews, seller ratings, and return/refund terms before purchase.
Q15. Can I file a complaint with RBI for refund delays?
Yes, if the delay is related to payment settlements. Otherwise, consumer court is the main remedy.
Q16. How long does it take to get a judgment in consumer court?
Usually 3–6 months in simple refund/deficiency cases.
Q17. Is it legal for e-commerce platforms to deny refunds on defective items?
No, it amounts to unfair trade practice.
Q18. Can I approach the State Consumer Forum for such a case?
Yes, depending on the claim amount and escalation.
Q19. What is Flipkart’s liability if multiple consumers face similar issues?
It can face collective action and penalties under the law.
Q20. What should Mahi do next?
She should escalate to the Consumer Helpline, send a legal notice, and if unresolved, file a consumer court case.
