DeboJyoti Dey files a complaint against Flipkart over delayed return pickups since September 6 & 8, with ₹1,312 funds withheld. Choice4Voice.com highlights the issue, legal remedies, and consumer rights.
Complaint Summary : Flipkart Return Pickup Delay – Complaint by DeboJyoti Dey
| Details | Information |
|---|---|
| Complainant Name | DeboJyoti Dey |
| Complaint Type | Return Pickup Delay / Non-Refund of Money |
| Company/Brand | Flipkart |
| Product/Service | Online Purchase Return |
| Order/Return Dates | September 6 & 8, 2025 |
| Amount Involved | ₹387 + ₹925 = ₹1,312 |
| Issue Description | Return pickups not completed despite repeated complaints; refunds withheld |
| Company’s Response | Apologies given via calls; National Consumer Forum docket response: “Will revert” |
| Current Status | No resolution as of complainant’s last update |
| Additional Comments | Calls it a “broken process with no accountability or empathy” |
Full Complaint Description
On September 10, 2025, consumer DeboJyoti Dey, a Subject Matter Expert at EXL Services, raised a strong complaint against Flipkart regarding unresolved return pickups and withheld refunds.
- Returns scheduled on September 6 and 8 were never picked up.
- Refund amounts of ₹387 and ₹925 (total ₹1,312) remain stuck with Flipkart.
- Despite repeated complaints through customer care and the National Consumer Forum, no corrective action has been taken.
- Flipkart’s social media escalation team contacted DeboJyoti, but the interaction led only to apologies without resolution.
DeboJyoti highlighted that this issue is not about delays alone but reflects systemic inefficiency, lack of empathy, and accountability gaps in Flipkart’s grievance redressal mechanism.
His concern echoes a broader problem many online consumers face automated responses without timely refunds or accountability.
Key Issues Raised
- Failure in Return Pickup Execution – Orders from Sept 6 & 8 remain pending.
- Refund Withholding – Funds totaling ₹1,312 are locked with Flipkart.
- Poor Customer Care Response – Multiple complaints but no concrete action.
- Ineffective Escalations – Even Flipkart’s leadership tagging and NCF docket saw no resolution.
- Consumer Rights Violation – Non-refund and failed pickups breach basic e-commerce consumer rights.
Legal Remedies Available to Consumers
If Flipkart continues to delay resolution, DeboJyoti Dey and other affected customers can pursue the following legal actions:
1. Consumer Protection Act, 2019
- File a complaint with the District Consumer Disputes Redressal Commission (DCDRC) for deficiency in service.
- Claims can include refund amount + compensation for harassment and delay.
2. National Consumer Helpline (NCH)
- Register complaints at consumerhelpline.gov.in for official tracking.
3. Legal Notice
- Send a formal legal notice to Flipkart demanding refund and resolution.
4. RBI & Payment Gateway Escalation
- If refunds are withheld, consumers can escalate to the bank/payment gateway for reversal.
5. Penalties Under Law
- Deliberate delay in refunds may amount to unfair trade practice under CPA 2019.
- Company may also be liable for interest on the withheld amount.
Suggested Actions for Flipkart
- Immediate Refund Processing – Transfer ₹1,312 without further delay.
- Audit of Return Pickup Vendors – Fix systemic issues in logistics management.
- Customer Communication – Provide proper timelines instead of repetitive apologies.
- Escalation Path – Offer direct escalation to senior managers for unresolved cases.
- Transparency in NCF Cases – Update consumers with actual resolution, not generic “will revert” replies.
Suggested Actions for Consumers
- Always raise complaints via Flipkart Help Centre + Email (cs@flipkart.com).
- Escalate to National Consumer Helpline (1800-11-4000 / consumerhelpline.gov.in).
- File a complaint on the Consumer Forum portal (edaakhil.nic.in) for quick action.
- Use Chargeback option if payment was via card and refund is delayed beyond policy timelines.
- Keep records of chats, emails, docket IDs for legal proof.
Choice4Voice.com’s Role
At Choice4Voice.com, we stand by consumers like DeboJyoti Dey who face unfair delays, withheld refunds, and ineffective grievance redressal.
By publishing such cases, we:
- Amplify consumer voices ignored by companies.
- Pressure corporates publicly through accountability.
- Guide consumers legally toward forums, RTIs, and compensation claims.
This case will remain live on Choice4Voice.com until a satisfactory resolution is achieved.
Frequently Asked Questions (Q&A)
Q1: What is Flipkart’s official refund policy for returns?
Refunds are typically processed within 7–10 business days once pickup is completed.
Q2: What happens if Flipkart does not pick up my return?
You can escalate via Flipkart support, file a consumer complaint, or request chargeback.
Q3: Can I claim interest on delayed refunds?
Yes. Courts have allowed consumers to claim interest + compensation for delayed refunds.
Q4: What if Flipkart keeps apologizing but does not act?
Consumers should escalate legally instead of relying solely on apologies.
Q5: Is Flipkart legally liable for non-refund?
Yes. Withholding refunds qualifies as deficiency in service under CPA 2019.
Q6: Can a complaint be filed online without a lawyer?
Yes. edaakhil.nic.in allows online filing of consumer complaints.
Q7: How much compensation can be claimed?
Compensation can include refund amount, interest, litigation costs, and damages for harassment.
Q8: Can multiple consumers file a joint complaint?
Yes. Consumers facing similar issues can file a class-action complaint.
Q9: What role does the National Consumer Forum play?
It provides a legal docket for companies to respond but is not always speedy.
Q10: Can RBI intervene in refund issues?
Yes. If payment was via card/UPI, RBI rules allow chargeback and refund enforcement.
Q11: What’s the fastest way to get refunds from Flipkart?
Raising a case via bank chargeback or consumer forum often compels faster action.
Q12: Does Flipkart face penalties for such delays?
Yes. Courts have penalized e-commerce firms for unfair trade practices.
Q13: Can I demand compensation in addition to my refund?
Yes. CPA 2019 allows both refund and additional compensation.
Q14: Can I highlight my issue publicly like DeboJyoti?
Yes. Public posts on LinkedIn/Twitter often create pressure on brands.
Q15: Is Flipkart obliged to respond to National Consumer Forum dockets?
Yes. However, responses are often generic unless escalated further.
Q16: Can Choice4Voice.com help file complaints?
Yes. We assist with legal drafting, RTIs, and consumer forum filings.
Q17: How long does a consumer court case take?
Cases typically take 3–12 months depending on complexity.
Q18: Can Flipkart block my account if I complain?
No. Consumer protection laws prohibit retaliation for filing complaints.
Q19: Is there a maximum time limit to file a case?
Yes. Complaints must be filed within 2 years of the issue under CPA.
Q20: What documents are required for filing?
Invoices, return request IDs, communication proofs, and bank details are essential.
Conclusion
The complaint by DeboJyoti Dey against Flipkart highlights systemic failures in return logistics and refund accountability. With ₹1,312 withheld since early September, Flipkart’s inaction amounts to deficiency in service under law.
Choice4Voice.com urges Flipkart leadership and customer support teams to act swiftly and restore consumer trust. Customers deserve timely refunds, accountability, and fair grievance redressal.
