Dr. Swati Megha has raised a complaint against Delhivery regarding failed pickup, no refund, and poor customer service. Read full details, legal remedies, and next steps on Choice4Voice.com
Complaint Summary : Delhivery Complaint – Dr. Swati Megha Reports Pickup Failure & Refund Issues
| Details | Information |
|---|---|
| Complainant Name | Dr. Swati Megha |
| Not disclosed | |
| Company/Brand | Delhivery |
| Complaint Type | Pickup Not Completed / Refund Not Processed |
| Product/Service | Courier Pickup Service (Booked via Delhivery Direct App) |
| Order No / AWB | 2827771402121 |
| Issue Description | Pickup not done despite advance payment; refund not issued; no customer support response |
| Date of Incident | 1 week ago (as reported on LinkedIn) |
| Company’s Response | No response, automated support only |
| Complaint Source | Shared via LinkedIn post |
| Additional Notes | Customer reports poor service, unreachable pickup agent, and no direct redressal mechanism |
Full Complaint Write-Up
Dr. Swati Megha, a dental surgeon, shared her frustrating experience with Delhivery’s courier pickup service.
She booked a parcel pickup through the Delhivery Direct app (AWB 2827771402121) and paid in advance since no other option was available. However:
- The parcel was never picked up.
- Refund request not processed despite multiple attempts.
- Pickup agent number was either unreachable or ignored calls.
- Multiple callback requests via app received no response.
- Customer support was inaccessible – the toll-free number only redirected to automated options, with no way to reach a live agent.
It has been 3 days since she raised the issue, and Delhivery has provided no resolution.
This incident highlights the serious gaps in Delhivery’s customer service, especially when advance payments are involved.
Choice4Voice.com Section
⚠️ This complaint is being featured on Choice4Voice.com after verification.
👉 At this stage, we invite Delhivery to address the complaint and provide an immediate resolution.
If the company continues to ignore the issue, Choice4Voice.com can escalate the matter by filing a legal case against the brand on behalf of the consumer, ensuring accountability under consumer protection laws.
Legal Actions Possible Against Delhivery
1. Consumer Protection Act, 2019
- Failure to provide paid service (pickup & delivery).
- Non-refund of advance payment = deficiency in service.
- Consumer can file a case in the District Consumer Disputes Redressal Commission.
- Reliefs may include: refund of amount, compensation for harassment, and litigation costs.
2. Indian Contract Act, 1872
- Advance payment created a binding contract between consumer and service provider.
- Non-performance = breach of contract, making Delhivery liable.
3. Legal Notice
- Before filing a consumer case, the complainant can send a legal notice demanding immediate refund and compensation.
- This notice must be replied to within 15–30 days.
4. E-Commerce Rules, 2020 (Consumer Protection – E-Commerce Rules)
- Refunds must be processed promptly in case of service failure.
- Failure to do so is a violation of government-mandated guidelines.
5. Possible Compensation
- Refund of advance payment.
- Additional compensation for delay and harassment.
- Reimbursement of legal expenses.
Q&A Section
Q1: What is the first step a consumer should take in such cases?
File a written complaint with Delhivery support (email + app) and preserve all evidence.
Q2: Can Delhivery legally withhold a refund after failing to pick up?
No. If service was not delivered, the amount must be refunded.
Q3: How much time does Delhivery have to issue a refund?
Generally 7 business days, failing which it is a violation under Consumer Law.
Q4: What evidence is required to file a consumer complaint?
- Payment receipt or transaction proof
- Booking details (AWB number)
- Screenshots of support requests and unanswered calls
Q5: Where can a consumer file a case?
District Consumer Disputes Redressal Commission (District Commission) – jurisdiction depends on the complainant’s location.
Q6: Can compensation be claimed beyond refund?
Yes. Consumers can claim compensation for mental harassment and financial inconvenience.
Q7: Can Choice4Voice.com file the legal case on behalf of the complainant?
Yes. If the company does not respond, Choice4Voice.com can escalate the matter legally.
Q8: Is legal notice mandatory before filing a consumer case?
Not mandatory, but highly recommended. It strengthens the case.
Q9: Can Delhivery be penalized for repeated service failures?
Yes. If multiple consumers file complaints, regulators can initiate action.
Q10: Which authority regulates courier companies in India?
Courier companies fall under the Consumer Protection Act, and disputes are handled by consumer forums.
📌 Note from Choice4Voice.com:
This complaint is published to highlight genuine consumer issues. If Delhivery fails to act responsibly, Choice4Voice.com will support the consumer in initiating legal action under the Consumer Protection Act, 2019.
