Sumit Kumar from Gujarat alleges that his Crossbeats parcel shipped via Blue Dart has been delayed for over one and a half months without resolution. Read the full complaint, possible legal remedies, and how Choice4Voice.com assists consumers facing courier delivery issues.
Complaint Summary Table : Blue Dart Delivery Failure: Sumit Kumar’s Crossbeats Order Stuck for Over 1.5 Months
| Details | Information |
|---|---|
| Complainant Name | Sumit Kumar |
| sumitsnp888@gmail.com | |
| Phone | 8828264126 / 90218525342 |
| Company/Brand | Blue Dart (Courier Service) |
| Complaint Type | Delivery Delay / Service Failure |
| Product/Service | Parcel shipped from Crossbeats |
| Issue Description | Parcel delayed for more than 1.5 months despite multiple follow-ups |
| Date of Incident | Ongoing since July 2025 (approximate based on complaint date) |
| Company’s Response | No timely resolution provided |
| LinkedIn Source | Original LinkedIn Post |
About the Complainant
Sumit Kumar, a resident of Village Bharapar, Taluka Gandhidham, District Kachchh, Gujarat, raised this complaint publicly on LinkedIn. He alleged that despite ordering from Crossbeats, the parcel shipped via Blue Dart has not reached him even after more than six weeks, causing mental stress and inconvenience.
About Blue Dart
Blue Dart Express Ltd., part of the DHL Group, is one of India’s leading courier and logistics companies. Known for nationwide coverage, it handles e-commerce, retail, and bulk logistics shipments.
However, frequent consumer complaints highlight issues such as:
- Delayed deliveries in tier-2 and rural regions
- Lack of proper customer service responses
- Misplacement of parcels
- Insufficient tracking updates
This complaint once again questions the reliability of Blue Dart’s delivery commitments.
Legal Options Available to the Complainant
For delayed courier services in India, the following legal remedies may apply:
- Consumer Protection Act, 2019 – Filing a case for deficiency in service and unfair trade practice.
- Indian Contract Act, 1872 – Breach of service agreement if delay caused financial loss.
- Civil Suit for Damages – Claiming compensation for harassment and inconvenience.
- National Consumer Helpline – Registering complaint under courier and logistics grievance category.
- E-commerce Rules (if applicable) – Since the product was purchased from Crossbeats, the e-commerce intermediary is also responsible.
Possible reliefs include refund of shipping cost, damages for delay, replacement of lost parcel, and compensation for mental agony.
How Choice4Voice.com Helps
- Choice4Voice.com is featuring this complaint as the first step to ensure Sumit Kumar’s voice is heard.
- If Blue Dart fails to resolve the matter, Choice4Voice.com will assist in filing a legal case on behalf of the complainant.
- We provide complete legal assistance, including complaint drafting, filing with consumer forums, and escalation to higher authorities.
Legal Case Filing Format (Sample Template)
[Complainant Full Name]
[Address]
[Email / Contact No.]
To,
The Consumer Disputes Redressal Forum
[City / District]
Subject: Complaint Against Blue Dart for Non-Delivery of Parcel
Respected Sir/Madam,
I, Sumit Kumar, am filing this complaint under the Consumer Protection Act 2019 against Blue Dart Express Ltd. for failing to deliver my parcel shipped by Crossbeats despite a delay of more than 1.5 months. No satisfactory resolution has been provided despite repeated follow-ups.
Prayer/Relief Sought:
1. Immediate delivery of parcel or full refund of product value
2. Compensation for financial loss due to delay
3. Penalty for deficiency in service and mental harassment caused
4. Directions to the company to ensure reliable services
Attached: Order details, Blue Dart tracking record, LinkedIn complaint screenshot
Sincerely,
[Signature of Complainant]
Q&A Section
- How do I complain about Blue Dart courier service in India?
- You can complain via Blue Dart’s official helpline, National Consumer Helpline, or file a consumer case.
- What to do if Blue Dart delays my delivery?
- Keep records, escalate to customer care, and file a consumer complaint if unresolved.
- Is delivery delay by Blue Dart a valid consumer complaint?
- Yes, it qualifies as deficiency in service under the Consumer Protection Act.
- Can I get compensation for delayed courier services?
- Yes, you can claim compensation through consumer court.
- How long can Blue Dart legally delay a parcel?
- No fixed limit; unreasonable delays can be challenged legally.
- What documents are needed to file a complaint against Blue Dart?
- Shipping receipt, tracking ID, communication records, and proof of delay.
- Can I file a consumer case online against Blue Dart?
- Yes, through the e-Daakhil portal.
- How to escalate a Blue Dart complaint if customer care fails?
- File with the National Consumer Helpline or approach Consumer Forum.
- Does Crossbeats have liability if Blue Dart delays shipment?
- Yes, the seller is equally responsible under e-commerce rules.
- Is delayed courier delivery covered under Indian law?
- Yes, under deficiency in service clauses of the Consumer Protection Act.
- How much compensation can I claim for courier delay?
- Depends on value of goods, mental harassment, and expenses incurred.
- What is deficiency in courier services?
- Unreasonable delay, loss, damage, or failure to deliver goods.
- Can I demand refund of shipping charges from Blue Dart?
- Yes, if delivery timelines were breached.
- What happens if Blue Dart loses my parcel?
- The company is liable to compensate for value of goods + damages.
- Can courier delays be reported to consumer court without lawyer?
- Yes, individuals can file complaints directly.
- How to track a delayed Blue Dart shipment effectively?
- Use the official tracking portal, but escalate if updates are inconsistent.
- Is Blue Dart regulated by any authority in India?
- Courier companies are bound under Consumer Law and contractual obligations.
- What is the role of National Consumer Helpline in courier complaints?
- It acts as a mediator and forwards unresolved cases to Consumer Forum.
- Can Choice4Voice.com help with delayed courier complaints?
- Yes, Choice4Voice.com provides complaint drafting and legal escalation services.
- How long does consumer court take to resolve courier complaints?
- Usually 3–12 months depending on the case complexity.
Conclusion
Sumit Kumar’s complaint highlights serious gaps in Blue Dart’s delivery system, with a parcel stuck for more than 1.5 months. Despite being a leading logistics brand, such delays raise questions about reliability and customer trust.
At Choice4Voice.com, we are committed to supporting consumers like Sumit Kumar. If Blue Dart fails to act, we are ready to assist him in filing a legal case for compensation and justice.
👉 If you have faced a similar courier issue, submit your complaint at Choice4Voice.com and let us fight for your consumer rights.
