Axis Bank customer Uday Tiwari alleges his account was put on lien without consent or valid reason. He claims the bank falsely linked him to an IPO purchase. Read full details, legal remedies, and how Choice4Voice.com supports consumers.
Complaint Summary : Axis Bank Lien Dispute – Uday Tiwari’s Shocking Complaint Against Unauthorized Account Freeze
| Details | Information |
|---|---|
| Complainant Name | Uday Tiwari |
| Not disclosed | |
| Phone/WhatsApp | Not disclosed |
| Complaint Type | Unauthorized Account Action |
| Company/Brand | Axis Bank |
| Product/Service | Bank Account |
| Order/Service No. | Not available |
| Issue Description | Axis Bank allegedly placed a lien on account claiming an IPO purchase which the customer denies. |
| Date of Incident | September 2025 (as per complaint timeline) |
| Company’s Response | No resolution despite repeated follow-ups |
| Additional Notes | Complainant warned of closing account permanently if unresolved. |
About the Complainant
Mr. Uday Tiwari is a long-standing Axis Bank customer and a professional Insurance Advisor at Max Life Insurance. He has maintained an account with Axis Bank for several years and expected transparency and reliability from the institution.
About Axis Bank
Axis Bank is one of India’s largest private sector banks, offering retail, corporate, and investment banking services. However, customer complaints regarding lien placements, wrongful charges, unsolicited calls, and service delays have been widely reported. In this case, the customer alleges unauthorized lien without any valid reason, highlighting serious concerns about customer trust and internal accountability.
Details of the Complaint
According to Mr. Tiwari:
- His account was suddenly placed on lien (account freeze) without prior notice.
- Axis Bank allegedly claimed the lien was due to an IPO purchase.
- He denies any such IPO transaction, calling the lien arbitrary and unjustified.
- He contacted customer care more than 10 times.
- He also approached his branch officer Mr. Jagjit Singh, but no concrete help was provided.
- Despite multiple follow-ups, the bank failed to resolve or even explain the situation.
The complainant has publicly expressed his frustration and warned that if the issue persists, he may close his Axis Bank account permanently.
Legal Cases That Can Be Filed
If a bank places an unauthorized lien on a customer’s account, the following legal remedies are available:
- Banking Ombudsman Complaint (RBI):
- Customers can file a complaint with the RBI Banking Ombudsman for unauthorized lien and harassment.
- Consumer Court Case:
- This falls under deficiency in service and unfair trade practice.
- A case can be filed under the Consumer Protection Act, 2019.
- Civil Suit for Compensation:
- The customer can seek compensation for financial loss and mental harassment in a civil court.
- Writ Petition (if fundamental rights are affected):
- In extreme cases, a writ petition can be filed against the bank for wrongful withholding of funds.
Role of Choice4Voice.com
At Choice4Voice.com, we publish verified complaints to ensure that customer voices are heard.
- Step 1 – Public Awareness: Featuring this complaint highlights the issue publicly and pressures the bank to act.
- Step 2 – Legal Support: If Axis Bank fails to resolve this case, Choice4Voice.com can file a legal case on behalf of Mr. Tiwari.
- Step 3 – Consumer Guidance: We also guide complainants on how to file complaints independently with RBI, Ombudsman, or Consumer Court.
This ensures no consumer feels helpless when facing large corporations.
How to File a Legal Case (Format)
When filing a consumer or banking complaint, follow this format:
- Subject: Complaint Against Unauthorized Lien Placement by Axis Bank
- Details of Complainant: Name, Address, Email, Phone
- Bank Details: Branch Name, Account Number (masked for privacy)
- Incident Details: Explain timeline of events, calls made, and responses received
- Supporting Evidence: Screenshots, account statements, complaint numbers
- Relief Sought: Removal of lien, compensation for harassment, and written apology
This structured format helps in quick acceptance of complaints by Ombudsman and Consumer Courts.
Preventive Guidance for Other Consumers
- Always check lien remarks in your bank account regularly.
- Demand written communication from the bank for any lien or freeze.
- If unresolved, escalate to the Nodal Officer of the bank.
- If still unresolved, file with the Banking Ombudsman (RBI) within 30 days.
Q&A
Q1: What does a lien mean in banking?
A lien means the bank has temporarily frozen funds in your account, preventing you from withdrawing until the lien is lifted.
Q2: Can a bank put a lien without informing the customer?
No. Banks are required to inform customers before placing a lien, except in cases of legal orders.
Q3: How can I remove a lien from my Axis Bank account?
Contact your branch manager in writing, escalate to the nodal officer, and if unresolved, approach RBI Ombudsman.
Q4: Is placing a lien for an IPO purchase valid?
Yes, but only if the customer has genuinely applied. If not, it is unlawful.
Q5: How do I know why my account has a lien?
Check your account statement or request details in writing from the bank.
Q6: Can I file a case if a lien is wrongly placed?
Yes, you can file a complaint with the RBI Ombudsman and Consumer Court.
Q7: How long does a lien last in Axis Bank?
It depends on the reason. It can be temporary (IPO blocking, cheque hold) or until resolution of disputes.
Q8: Can Axis Bank freeze my entire account?
Only under RBI guidelines, court orders, or valid transactions. Otherwise, it is unlawful.
Q9: What compensation can I claim for wrongful lien?
You can claim financial damages, interest, and compensation for harassment.
Q10: How do I file a complaint with RBI Ombudsman?
Visit the RBI CMS portal, register your grievance, and upload supporting documents.
Q11: Does a lien affect my CIBIL score?
No, lien itself does not affect CIBIL. But non-payment or disputes with the bank may.
Q12: Can I close my Axis Bank account if it has a lien?
No, you must get the lien resolved before account closure.
Q13: Who is the nodal officer in Axis Bank?
Each bank has a nodal officer for escalated complaints. Details are available on the Axis Bank website.
Q14: Can banks deduct money without my permission?
No. Unauthorized deductions can be challenged legally.
Q15: What documents are required to prove wrongful lien?
Account statements, emails, complaint tickets, and written denial of IPO purchase.
Q16: How long does RBI take to resolve complaints?
Usually 30–60 days, depending on case complexity.
Q17: What is the Consumer Protection Act 2019 provision for banking disputes?
It allows customers to file cases for deficiency in service against banks.
Q18: Can I approach civil court directly?
Yes, but Consumer Court is often faster and cost-effective.
Q19: Can Axis Bank blacklist a customer for filing complaints?
No, banks cannot retaliate against customers for raising grievances.
Q20: Should I escalate to media if the bank ignores me?
Yes, public awareness platforms like Choice4Voice.com can amplify your issue and pressure the bank.
Source of Complaint
Original post published by Mr. Uday Tiwari on LinkedIn regarding Axis Bank lien dispute.
