Eximatrix Global Solutions accuses HDFC Bank of delaying issuance of AD Code since 15-Sep-2025 despite valid documents. Choice4Voice.com highlights the complaint, legal remedies, and how exporters can seek redressal under FEMA and RBI guidelines.
Eximatrix Global Solutions Faces AD Code Delay from HDFC Bank
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Eximatrix Global Solutions |
| Not disclosed | |
| Complaint Type | Banking Service Delay / Export Documentation |
| Company/Brand | HDFC Bank |
| Product/Service | AD Code Issuance for Export Business |
| Issue Description | Despite submission of all valid documents, HDFC Bank has delayed issuance of AD Code since 15-Sep-2025. RBI closed the Ombudsman case on technical grounds, but the problem persists. |
| Date of Incident | 15-September-2025 onwards |
| Company’s Response | No resolution provided; alleged artificial prerequisites demanded. |
| Additional Comments | HDFC Bank reportedly insisted on buyer details, manufacturer details, and turnover confirmation, which are not mandated under FEMA/RBI guidelines. |
Full Complaint Details
Eximatrix Global Solutions, an export-focused startup, reported serious difficulties in obtaining an Authorized Dealer (AD) Code from HDFC Bank.
The complainant highlighted:
- All required documents were submitted on 15-September-2025, but HDFC Bank has not issued the AD Code till date.
- RBI Ombudsman complaint (Ref: RB-IOS-N202526013011996) was filed but later closed on technical grounds, leaving the issue unresolved.
- HDFC Bank allegedly imposed artificial prerequisites such as:
- Buyer details in advance
- Manufacturer details
- Turnover history
- These requirements are not mandated by FEMA/RBI for a new merchandise exporter.
The complainant warned that such practices could create hurdles for exporters and importers, delaying India’s export business ecosystem.
Legal Perspective – AD Code Rights for Exporters
An Authorized Dealer (AD) Code is mandatory for exporters to register with Customs and enable shipping bill generation.
RBI / FEMA Guidelines:
- AD Code issuance is a right of exporters upon submission of valid documents.
- Banks cannot impose additional conditions beyond RBI/FEMA norms.
- Delays without valid reasons amount to deficiency of service.
Legal Remedies Available:
- Escalation within HDFC Bank – File complaint with branch, zonal, and corporate levels.
- Re-appeal to RBI Ombudsman – If closed on technical grounds, a fresh appeal with supporting documents can be filed.
- Complaint to DGFT & FIEO – Export promotion bodies can intervene.
- Consumer Court / NCLT (if corporate impact is significant) – Seek damages for harassment and financial loss due to delay.
- Writ Petition in High Court – In cases where banks misuse their authority against RBI’s circulars.
👉 Choice4Voice.com can file such legal complaints or consumer cases on behalf of exporters if banks fail to act.
How Choice4Voice.com Helps Exporters
At Choice4Voice.com, we ensure that exporters and businesses are not exploited by banks or regulatory loopholes. Our support includes:
- Publishing complaints for public awareness.
- Drafting escalation letters for RBI, DGFT, and Ombudsman.
- Advisory on FEMA & RBI compliance.
- Filing consumer/legal cases in case of financial damage caused by such delays.
Featuring your case on our platform is the first step to ensure accountability and pressurize banks into action.
Conclusion
The complaint from Eximatrix Global Solutions shows how artificial delays in AD Code issuance can affect startups and exporters.
Despite clear RBI/FEMA rules, HDFC Bank allegedly imposed non-mandatory requirements, resulting in unnecessary delays.
Such practices not only harass businesses but also hurt India’s export competitiveness.
Choice4Voice.com urges HDFC Bank and RBI to address the matter urgently and ensure exporters receive their AD Codes without arbitrary conditions.
FAQs on AD Code and Banking Delays
Q1. What is an AD Code and why is it important?
An AD Code (Authorized Dealer Code) is issued by banks and required to register with ICEGATE for export clearance.
Q2. Can banks deny AD Code issuance without valid reasons?
No. RBI/FEMA guidelines mandate banks to issue AD Codes once valid documents are submitted.
Q3. Are buyer/manufacturer details mandatory for new exporters?
No. These are not mandatory under RBI/FEMA. Banks cannot impose such artificial prerequisites.
Q4. What should exporters do if banks delay AD Codes?
Escalate to senior officials, RBI Ombudsman, and DGFT. If unresolved, approach consumer court.
Q5. Can the Ombudsman case be reopened if dismissed on technical grounds?
Yes, a fresh case can be filed with rectified documents and additional evidence.
Q6. How long does it usually take to get an AD Code from banks?
Normally within 2-7 working days after document submission.
Q7. Can Choice4Voice.com file legal action on behalf of exporters?
Yes. We can file consumer cases or writ petitions if exporters face business losses.
Q8. Does delay in AD Code affect export shipments?
Yes. Without AD Code, exporters cannot generate shipping bills, halting exports.
Q9. Can exporters claim compensation for business loss due to delay?
Yes. Compensation can be sought through consumer courts or arbitration.
Q10. How does publishing the complaint on Choice4Voice.com help?
It creates public pressure, ensuring banks and regulators act faster.
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Published by Choice4Voice.com – Your Voice for Justice.
