Ashish Kumar alleges that IndiGo issued duplicate flight tickets for the same passengers on PNR Y7LB3T. Despite informing the airline 48 hours in advance, no refund or proper response was given. Choice4Voice.com highlights the complaint and legal remedies.
IndiGo Complaint: Duplicate Flight Ticket Booking by Ashish Kumar
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Ashish Kumar |
| Not disclosed | |
| Complaint Type | Duplicate Booking & Refund Issue |
| Company/Brand | IndiGo (InterGlobe Aviation Ltd) |
| Product/Service | International Flight Ticket – Delhi to Abu Dhabi |
| Passengers | Sachin Darji & Aasha Pariyar |
| PNR | Y7LB3T |
| Flight Timings | 17 September 2025, 21:15 (T3, New Delhi) |
| Issue Description | Duplicate tickets booked for the same passengers due to system error/mistake. Despite informing the airline nearly 48 hours before departure, no confirmation or refund has been provided. |
| Company’s Response | No proper resolution from customer service via email or phone calls |
| Date of Incident | September 15–17, 2025 |
| Additional Comments | Complainant requests cancellation of duplicate ticket and refund. |
Full Complaint Details
Ashish Kumar, a student at Maharishi Dayanand University, Haryana, raised a complaint against IndiGo Airlines regarding a duplicate booking issue.
According to the complainant:
- A group fare booking was made for travel from Delhi (T3) to Abu Dhabi on 17 September 2025, 21:15 hrs.
- Due to an error, the same passengers (Sachin Darji & Aasha Pariyar) were issued two tickets on the same PNR.
- The complainant immediately contacted IndiGo customer care (via email and phone) and also informed the airline nearly 48 hours in advance.
- Despite this timely communication, IndiGo has not canceled the duplicate booking or confirmed a refund.
- The complainant fears a financial loss due to the airline’s inaction.
The complainant tagged senior IndiGo executives such as Gaurav Negi, Pieter Elbers (CEO), Isidre Porqueras Orea, Capt. Ashim Mittra, Summi Sharma, and Jason Herter in the LinkedIn post to escalate the matter.
Legal Perspective – Duplicate Airline Bookings
Duplicate flight ticket bookings fall under unfair trade practices and service deficiencies as per Indian consumer laws.
Legal Grounds for Action:
- Consumer Protection Act, 2019 – The passenger can file a case for refund and compensation due to deficiency of service.
- DGCA (Directorate General of Civil Aviation) Rules – Airlines are obligated to prevent duplicate tickets for the same passenger on the same flight and issue refunds for errors.
- Contractual Obligation – Since the passenger informed the airline well in advance, IndiGo is legally bound to process the cancellation and refund.
Remedies Available:
- File a written complaint with IndiGo’s Nodal Officer and Appellate Authority.
- Escalate the issue to DGCA for regulatory intervention.
- Approach the Consumer Forum for refund and compensation for mental harassment.
- If the refund is delayed beyond RBI’s permissible timelines, the matter can also be escalated to the Banking Ombudsman if payment was made via banking channels.
👉 Choice4Voice.com can assist passengers in drafting complaints, escalating to DGCA, and filing consumer cases if the airline does not act.
How Choice4Voice.com Helps in Such Cases
- Publishing genuine complaints to create public awareness and pressure companies.
- Assisting passengers with legal drafting of notices and DGCA complaints.
- Helping consumers approach Consumer Forums for compensation.
- Guiding travelers on their rights under aviation consumer protection laws.
Conclusion
The complaint raised by Ashish Kumar highlights the lack of accountability in handling duplicate bookings by IndiGo Airlines.
Despite informing the airline well before departure (48 hours in advance), the duplicate booking remains unresolved, and the refund has not been issued.
Choice4Voice.com urges IndiGo Airlines to promptly cancel the duplicate ticket, issue a refund, and take corrective action to avoid such incidents in the future.
FAQs on Duplicate Airline Bookings
Q1. What happens if I book the same flight twice by mistake?
Airlines are required to cancel duplicate bookings and refund the passenger.
Q2. Can I get a refund for a duplicate flight ticket?
Yes, if informed in time, airlines must process a refund as per DGCA rules.
Q3. What if the airline refuses to cancel duplicate tickets?
You can file a complaint with DGCA and also approach the Consumer Forum.
Q4. How much time before the flight should I inform the airline?
At least 24–48 hours in advance for international flights.
Q5. Can Choice4Voice.com help in filing DGCA complaints?
Yes, we can assist in drafting and filing regulatory complaints.
Q6. What legal action can be taken if refund is denied?
Consumer court cases can be filed claiming refund + compensation for harassment.
Q7. Do airlines have safeguards to prevent duplicate bookings?
Yes, their systems should detect identical passenger details and block duplicates.
Q8. Can the travel agency be held responsible in such cases?
Yes, if the agency failed to prevent duplication, it may share liability.
Q9. How long does it take for refunds in such cases?
Usually within 7–10 working days, but delays often occur.
Q10. Can passengers claim additional compensation?
Yes, for mental harassment, financial loss, and deficiency of service.
👉 Original LinkedIn Post: Click Here
Published by Choice4Voice.com – Fighting for Fair Consumer Rights.
