Customer Krishu accuses Flipkart of repeated false rescheduling, failed delivery, and poor support for a ₹40,000 mobile order. Choice4Voice.com highlights the case with evidence and possible legal remedies.
Flipkart Complaint: Customer Krishu Alleges Non-Delivery and False Rescheduling of ₹40,000 Mobile Phone Order
At Choice4Voice.com, we bring forward consumer complaints where big brands fail to deliver promised services. This case involves Flipkart, where Krishu alleges repeated false delivery rescheduling, failed delivery attempts, and poor customer service after purchasing a mobile phone worth ₹40,000.
Despite multiple follow-ups, the complainant claims that Flipkart’s customer support provided copy-paste responses, closed chats abruptly, and never resolved the issue. Such experiences raise serious concerns about service standards and consumer trust.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Krishu |
| sk*****@gmail.com | |
| 96*****61 | |
| Company/Brand | Flipkart |
| Complaint Type | Service Not Delivered |
| Product/Service | Mobile Phone (worth ₹40,000) |
| Order No | OD435497487174129100 |
| Issue Description | Order placed on 17 Sept 2025; promised for 18 Sept, later rescheduled multiple times falsely citing customer request and unreachable delivery partner. No delivery attempted, and delivery partner contact number not functional. |
| Date of Incident | 17 September 2025 |
| Company’s Response | Copy-paste replies from customer support; chats closed without resolution. |
| Additional Notes | Customer lost time, cancelled plans, and expressed doubts about Flipkart’s reliability and product authenticity. |
Full Complaint Write-Up
On 17 September 2025, Krishu ordered a mobile phone worth ₹40,000 from Flipkart. Initially, the delivery date was shown as 20 September, but later updated to 18 September.
- Krishu cancelled all personal plans to receive the delivery.
- At 9 PM on 18 Sept, the app suddenly showed that the delivery was rescheduled “as per customer request”—something the customer never requested.
- On 19 Sept, customer service assured delivery before 11 PM, but again by 1 PM the order was rescheduled with the false reason: “Delivery partner unable to contact customer.”
- No call was received by the customer at any point.
- The delivery partner’s contact number on the app was non-functional, yet Flipkart support kept repeating the same number without fixing the issue.
This has led to loss of time, frustration, and loss of trust in Flipkart’s services. Krishu also raised concerns about whether the product will even be original given such irregularities.
Impact on Consumer
- Wasted personal time due to false commitments.
- Repeated frustration from poor service and miscommunication.
- Erosion of trust in Flipkart’s brand reliability.
- Doubts about authenticity of the product after such experiences.
Legal Cases That Can Be Filed
If Flipkart fails to resolve this issue, the complainant has the right to pursue the following legal remedies:
- Consumer Court (District Consumer Disputes Redressal Commission)
- For deficiency in service and unfair trade practices.
- Civil Suit for Damages
- To claim compensation for harassment, time loss, and mental agony.
- Complaint under Bharatiya Nyaya Sanhita (BNS)
- Section for Cheating (fraudulent misrepresentation).
- Section for Breach of Trust if false commitments are proven.
- E-commerce Rules, 2020 (Consumer Protection Act)
- Non-compliance with transparency and accountability in online sales.
- Legal Notice for Refund & Compensation
- Demand refund, compensation, and corrective action.
Choice4Voice.com’s Role
Featuring this complaint on Choice4Voice.com is the first step towards public awareness and consumer pressure.
⚠️ If Flipkart does not respond or resolve this issue, Choice4Voice.com will assist the complainant in filing the above legal cases and ensure the matter is pursued with legal authorities for justice.
Frequently Asked Questions (FAQ)
Q1. What is the main complaint against Flipkart?
Flipkart allegedly failed to deliver a mobile phone worth ₹40,000, repeatedly rescheduled delivery, and provided false reasons.
Q2. Who filed the complaint?
A consumer named Krishu, through Choice4Voice.com.
Q3. What was the promised delivery timeline?
First 20 September, then shifted to 18 September, and rescheduled multiple times thereafter.
Q4. Did Flipkart contact the customer?
No. The customer reports never receiving a call, despite Flipkart claiming otherwise.
Q5. Was customer service helpful?
No. Responses were copy-paste replies, and chats were closed without resolution.
Q6. What is the order value?
₹40,000.
Q7. What remedies does the customer seek?
Timely delivery or refund, and accountability for poor service.
Q8. Can this be taken to Consumer Court?
Yes, under the Consumer Protection Act, 2019 for deficiency in service.
Q9. Can Flipkart face penalties?
Yes, if proven, Flipkart can be directed to refund the amount with compensation.
Q10. What documents support the case?
Order details, delivery reschedule messages, customer service transcripts.
Q11. What legal action can Choice4Voice.com assist with?
Consumer Court case, legal notice, and BNS-based complaint.
Q12. Is Flipkart obligated to ensure proper delivery contact?
Yes, failing to provide a working delivery partner number amounts to service negligence.
Q13. What rights does the consumer have here?
Right to timely delivery, right to redressal, and right to truthful communication.
Q14. How common are such issues with Flipkart?
Multiple reports online highlight delayed deliveries, poor support, and refund delays.
Q15. What should other consumers do in such cases?
Document everything (order number, screenshots, chats) and escalate through consumer forums or legal action.
Q16. Can GST or tax authorities get involved?
Not in this case, since it is primarily a delivery and service failure issue.
Q17. What is the timeline for Consumer Court cases?
Usually 3–6 months for smaller claims, depending on case load.
Q18. Does this case involve fraud?
Allegations include false rescheduling and false claims of customer unavailability, which may amount to cheating.
Q19. What awareness does this case raise?
That even top e-commerce players can mishandle delivery and support, harming consumer trust.
Q20. What is the next step if Flipkart remains unresponsive?
Filing a Consumer Court complaint with all evidence to demand refund and damages.
At Choice4Voice.com, we will continue to track this case and highlight other instances where consumers are denied fair treatment.
If you are facing a similar issue, submit your complaint at Choice4Voice.com to ensure your voice is heard.
