Go4Garage accuses Zoomcar India Pvt. Ltd. of withholding ₹1.34 crore in unpaid invoices for fleet maintenance services between Jan 2024–Jun 2025. Choice4Voice.com highlights the full case with supporting evidence.
Zoomcar India Pvt. Ltd. Allegedly Withholds ₹1.34 Crore from Go4Garage
At Choice4Voice.com, we ensure that serious consumer and commercial grievances receive the attention they deserve. This case involves Go4Garage, represented by Vivek Gupta, which has accused Zoomcar India Pvt. Ltd. of withholding dues worth ₹1.34 crore despite providing full fleet maintenance services over an extended period.
Go4Garage has supplied detailed evidence including invoices, ledgers, delivery records, and multiple communication trails showing repeated commitments from Zoomcar that were never honored. The complainant alleges that this conduct constitutes commercial fraud and criminal breach of trust under Indian law.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Vivek Gupta |
| Vi*****@go4garage.com | |
| 91*****04 | |
| Company/Brand | Zoomcar India Pvt. Ltd. |
| Complaint Type | Withholding of Commercial Payments / Breach of Trust |
| Product/Service | B2B Fleet Maintenance Services by Go4Garage |
| Order No / Service No | Multiple work orders (Jan 2024 – Jun 2025) |
| Outstanding Amount | ₹1.34 crore (invoices & ledger attached) |
| Issue Description | Services delivered, invoices raised, but payments withheld despite reconciliations and written commitments |
| Date of Incident | 30 December 2024 (delays began January 2024) |
| Company’s Response | Acknowledged dues in meetings but delayed payment citing IPO restrictions, audit, or reconciliation. Paid only ₹4.9 lakh over 18 months. |
| Additional Notes | Eight reconciliation meetings, three formal notices, and multiple email/WhatsApp records available as evidence |
Full Complaint Write-Up
According to Go4Garage, Zoomcar India Pvt. Ltd. engaged them to provide repair and maintenance services for its self-drive fleet between January 2024 and June 2025. Vehicles were serviced, delivered back, and invoices were duly raised.
Despite this, an amount of ₹1.34 crore remains unpaid. Go4Garage claims:
- They held at least eight reconciliation meetings with Zoomcar’s representatives between February 2024 and June 2025.
- Three official legal notices were served demanding clearance of outstanding dues.
- Zoomcar representatives acknowledged the amounts due but kept giving shifting reasons such as “IPO restrictions,” “pending audits,” and “system reconciliation.”
- Only ₹4.9 lakh was released over 18 months, while the bulk remained unpaid.
- After June 2025, Zoomcar stopped responding to formal settlement requests.
Go4Garage also highlights that Zoomcar’s own team had internally referenced a December 15, 2023 clearance, which was never honored in practice.
The prolonged non-payment has caused severe financial distress:
- GST penalties and compliance notices due to mismatched tax credits.
- Inability to pay employees on time.
- Reputational damage with vendors and clients.
The complainant argues that Zoomcar’s conduct goes beyond civil breach of contract and qualifies as criminal breach of trust, misappropriation, and cheating under the Bharatiya Nyaya Sanhita (BNS).
Legal Remedies Sought
Go4Garage has demanded:
- Immediate recovery of ₹1.34 crore with statutory interest.
- Compensation for damages caused by financial loss, GST penalties, and reputational harm.
- Criminal proceedings under BNS provisions for cheating, misappropriation, and breach of trust.
- Preventive measures to stop Zoomcar from diverting assets to avoid liability.
Evidence Submitted
The complainant has attached supporting documents, including:
- Complete invoice ledger with date-wise balances.
- Delivery logs confirming vehicles were returned after service.
- Email trails and WhatsApp conversations where Zoomcar staff acknowledged dues and committed to payment deadlines.
LinkedIn & Public Source
This complaint has been officially submitted to Choice4Voice.com by Vivek Gupta of Go4Garage. It is based on verified invoices and communication records.
Frequently Asked Questions (FAQ)
Q1. What is the complaint against Zoomcar?
Zoomcar allegedly withheld ₹1.34 crore in payments for fleet maintenance services provided by Go4Garage.
Q2. Who filed the complaint?
The complaint was filed by Vivek Gupta, representing Go4Garage.
Q3. What period do the unpaid invoices cover?
From January 2024 to June 2025.
Q4. How much payment has been made so far?
Only ₹4.9 lakh was paid, against dues of ₹1.34 crore.
Q5. Did Zoomcar acknowledge the dues?
Yes. In multiple reconciliation meetings, Zoomcar acknowledged the outstanding amounts but delayed settlement.
Q6. What reasons did Zoomcar give for non-payment?
“IPO restrictions,” “pending audits,” and “system reconciliation” were cited at different times.
Q7. Has Go4Garage served legal notices?
Yes, at least three legal notices were served between Feb 2024 and Jun 2025.
Q8. Is this a contractual dispute or fraud?
Go4Garage claims it is commercial fraud and criminal breach of trust, not just a civil dispute.
Q9. What financial damage has Go4Garage suffered?
- GST penalties
- Employee salary delays
- Vendor payment defaults
- Reputational harm
Q10. What legal provisions apply?
Bharatiya Nyaya Sanhita (BNS) provisions related to cheating, misappropriation, and criminal breach of trust.
Q11. Can Go4Garage file a case in Consumer Court?
Since this is a B2B commercial matter, stronger remedies may lie in civil courts, NCLT, or criminal courts, rather than Consumer Court.
Q12. What evidence is available?
Invoices, ledgers, delivery logs, email chains, and WhatsApp records.
Q13. Has Zoomcar given any timeline for payment?
No definitive timeline. Assurances were given repeatedly but never honored.
Q14. What action does Go4Garage demand now?
Immediate recovery of dues, statutory interest, damages, and legal accountability.
Q15. Can the government intervene in such cases?
Yes, regulatory and enforcement authorities can act if criminal provisions are invoked.
Q16. Is this the first time Zoomcar faced such allegations?
No, multiple consumer complaints regarding refund delays and service lapses have been reported earlier.
Q17. Why is this complaint significant?
Because it involves large-scale dues of ₹1.34 crore, impacting not only one vendor but also tax compliance and employee welfare.
Q18. What risks do vendors face in such arrangements?
Delayed payments, cash flow crises, and GST liabilities even after fulfilling services.
Q19. What options does Go4Garage have next?
- File a criminal complaint under BNS.
- Move a civil suit for recovery.
- Approach NCLT if insolvency concerns arise.
Q20. What should other vendors learn from this case?
Always ensure strong contracts, payment securities, and periodic reconciliations when dealing with large corporates.
At Choice4Voice.com, we will continue to track this complaint and other cases where companies fail to honor their commitments.
If you are facing a similar issue with a corporate client, you can submit your case to Choice4Voice.com to ensure your voice is heard.
