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Submit your complaint →Rahul Iyer alleges missing items and unprofessional customer support behavior from Blinkit. Choice4Voice.com highlights the case, potential legal action, and remedies available for consumers.
Blinkit Complaint: Customer Rahul Iyer Alleges Missing Items & Misbehavior by Support Staff
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Rahul Iyer |
| Not disclosed | |
| Company/Brand | Blinkit |
| Complaint Type | Missing Items & Misbehavior by Customer Support |
| Product/Service | Online Grocery Delivery |
| Issue Description | Items missing from order and customer service agent misbehaving |
| Customer Support Agent | Divyaansh |
| Date of Incident | September 2025 |
| Company’s Response | No resolution provided |
| SR/Reference Number | Not provided |
| LinkedIn Source | Original Post by Rahul Iyer |
Full Complaint Narrative
Rahul Iyer, a verified professional and Assistant Sound Lead at Pocket FM, reported a deeply concerning incident with Blinkit.
After placing an order, Rahul discovered that several items were missing. When he reached out to customer service, he was connected to an agent named Divyaansh, who allegedly responded rudely and dismissively. The agent reportedly said:
“Do whatever you want, complaint it. Aaj ke baad Blinkit use karke batade dum hai toh.”
Such a statement reflects serious unprofessionalism and creates distrust among consumers. Rahul highlighted that frontline employees act as brand ambassadors, but in this case, the experience has negatively impacted the company’s reputation.
How Choice4Voice.com is Taking Action
At Choice4Voice.com, we stand with consumers like Rahul Iyer. Simply featuring a complaint on our platform is the first step toward justice. Our support includes:
- Publishing the case publicly to hold companies accountable.
- Guiding complainants legally on which department or authority to approach.
- Assisting in filing cases under applicable acts if the company fails to respond.
Possible Legal Sections & Departments Involved
This complaint may fall under several laws and authorities in India:
- Consumer Protection Act, 2019 – For deficiency in service and unfair trade practices.
- Department: Consumer Disputes Redressal Commission (District/State/National).
- Legal Metrology Act, 2009 – If items billed were not delivered, it amounts to misleading transactions.
- Department: Legal Metrology Department.
- Information Technology Act, 2000 – Since the issue involves an online transaction, any misrepresentation can also be examined under IT rules.
- Department: Ministry of Electronics and Information Technology (MeitY).
- Contract Act, 1872 – Non-fulfillment of promised delivery constitutes a breach of contract.
- Department: Civil Court Jurisdiction.
Choice4Voice.com will assist Rahul Iyer in filing this case under the Consumer Protection Act, 2019 before the Consumer Forum.
How the Complaint Can Be Resolved
- Immediate Refund/Replacement for missing items.
- Written Apology from Blinkit acknowledging the misconduct.
- Action Against the Agent for rude and unprofessional behavior.
- Internal Review of Customer Support Training to prevent recurrence.
Author Section
Complainant: Rahul Iyer
- Assistant Sound Lead, Pocket FM (US Market)
- Former Jingle Producer at 92.7 Big FM
- Verified LinkedIn Professional
Rahul raised this complaint not just for personal loss but to highlight how unprofessional service impacts customer trust in leading online delivery platforms.
FAQs on Blinkit Complaints
Q1. How can I file a complaint against Blinkit?
You can raise a complaint directly via the Blinkit app, or approach Choice4Voice.com to escalate it legally.
Q2. What should I do if items are missing from my Blinkit order?
Report it through the app immediately. If unresolved, file a complaint under the Consumer Protection Act, 2019.
Q3. Can I get a refund for undelivered or missing items from Blinkit?
Yes, Blinkit is legally bound to either deliver the items or process a refund.
Q4. What if Blinkit’s customer support misbehaves?
You can file a grievance under Consumer Protection Act for harassment and poor service.
Q5. Is Blinkit accountable under Indian consumer law?
Yes, Blinkit is fully governed by the Consumer Protection Act, 2019.
Q6. Can I approach the Consumer Forum for online order issues?
Yes, the Consumer Disputes Redressal Commission handles online transaction complaints.
Q7. What evidence do I need to file a complaint?
Screenshots of orders, receipts, and call/chat transcripts with Blinkit support.
Q8. How long does it take to resolve a Consumer Forum case?
Generally, 3 to 6 months depending on the case complexity.
Q9. Can rude behavior by a customer support agent be a legal issue?
Yes, it can be considered deficiency in service and harassment.
Q10. Can I complain to RBI against Blinkit?
No, RBI regulates banks. For Blinkit, complaints go to Consumer Forum or Legal Metrology Department.
Q11. Does Blinkit fall under Legal Metrology Act?
Yes, if items billed are not delivered, it can amount to misrepresentation.
Q12. Can Choice4Voice.com help me in filing a case?
Yes, Choice4Voice.com assists consumers in filing cases with proper authorities.
Q13. Where can I report online shopping fraud in India?
You can report at consumerhelpline.gov.in or via Choice4Voice.com.
Q14. What compensation can I claim against Blinkit?
Refund, replacement, and in some cases, compensation for mental harassment.
Q15. How to escalate an unresolved Blinkit issue?
If customer support fails, approach the Consumer Forum with all details.
Q16. Can I claim damages for harassment by Blinkit staff?
Yes, under the Consumer Protection Act, 2019.
Q17. Is there a government helpline for online shopping complaints?
Yes, you can call National Consumer Helpline (NCH) at 1915 or use their website.
Q18. Can I take Blinkit to civil court?
Yes, under the Indian Contract Act, 1872 for breach of contract.
Q19. How do I prevent such issues in the future with Blinkit?
Always keep order receipts, record conversations, and raise complaints immediately.
Q20. Why does Choice4Voice.com feature these complaints?
To amplify consumer voices, pressure companies to act, and guide legal recourse.
