Anirban Panigrahi alleges Flipkart canceled his prepaid iPhone 14 order (₹33,108) after shipping, forcing him to repurchase at ₹41,499. Choice4Voice.com highlights the issue and explains legal remedies.
Flipkart Complaint – iPhone 14 Order Canceled After Payment, Customer Demands Fair Resolution
At Choice4Voice.com, we empower consumers to raise their voices when companies fail to deliver on promises. This case involves Anirban Panigrahi, a Senior Accountant, who reported that Flipkart canceled his prepaid iPhone 14 order worth ₹33,108 after it had already reached the nearest delivery hub. Shockingly, Flipkart later asked him to repurchase the same product at an inflated price of ₹41,499.
Such practices raise serious concerns about transparency and consumer rights in Indian e-commerce.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Anirban Panigrahi |
| Masked for privacy | |
| Phone | Masked for privacy |
| Company/Brand | Flipkart |
| Complaint Type | Order Canceled After Payment |
| Product/Service | Apple iPhone 14 (Blue, 128 GB) |
| Order Number | OD435533501274247100 |
| Order Date | 22 September 2025 |
| Paid Amount | ₹33,108 |
| Current Price | ₹41,499 |
| Status | Shipped to hub, then canceled |
| Issue Description | Order canceled without notice; asked to repurchase at higher price |
| Company’s Response | Vague excuses, no proper resolution |
| Complaint Submitted On | LinkedIn Post URL |
Full Complaint Narrative
- The Purchase: On 22-Sep-2025, Anirban Panigrahi placed an order for an Apple iPhone 14 (Blue, 128 GB) for ₹33,108, fully prepaid.
- The Issue: The product was shipped and even reached the nearest Ekart delivery hub, but Flipkart suddenly canceled the order without any prior notice.
- Unfair Practice: After cancellation, Flipkart allegedly asked him to repurchase the same product at ₹41,499, an almost ₹8,500 increase.
- Customer Service: When he contacted Flipkart support, the response was unhelpful and dismissive. Instead of a resolution, he faced harassment and vague excuses.
- Impact: The customer feels cheated and suspects unethical “bait-and-switch” practices.
Possible Legal Remedies & How Choice4Voice.com Can Help
1. Consumer Protection Act, 2019
- Why Applicable: Canceling a confirmed, prepaid order and forcing a higher-priced repurchase amounts to unfair trade practice.
- Authority: Consumer Disputes Redressal Commission (Consumer Court).
- Choice4Voice.com Support: Our legal team assists in filing consumer complaints and claiming compensation for harassment and financial loss.
2. Legal Metrology Act, 2009
- Why Applicable: Selling the same product at an inflated price after cancellation may violate fair pricing norms.
- Authority: Department of Legal Metrology.
- Choice4Voice.com Support: We help draft complaints to Legal Metrology officers for unfair pricing practices.
3. Information Technology (E-commerce) Rules, 2020
- Why Applicable: As per IT Rules, e-commerce companies must maintain transparency and cannot arbitrarily cancel prepaid orders.
- Authority: Ministry of Consumer Affairs (National Consumer Helpline, NCH).
- Choice4Voice.com Support: We escalate cases to NCH and Ministry of Consumer Affairs for regulatory intervention.
4. Reserve Bank of India (RBI) Guidelines
- Why Applicable: If a prepaid amount is held without refund, it is a violation of RBI’s rules on digital transactions.
- Authority: Banking Ombudsman / RBI Complaint Cell.
- Choice4Voice.com Support: We help consumers file RBI complaints for delayed refunds.
5. Legal Notice & Compensation
- Why Applicable: A legal notice can demand either delivery of the product at the original price or refund with compensation.
- Choice4Voice.com Support: Our legal team drafts professional legal notices and prepares for litigation if required.
Steps to Resolve This Complaint
- Flipkart must reactivate and deliver the original order (OD435533501274247100) at ₹33,108.
- Provide written clarification for the cancellation.
- Offer compensation for mental harassment and inconvenience.
- Commit to transparent practices to prevent recurrence of such cases.
Author Section
Complainant: Anirban Panigrahi
- Senior Accountant
- Purchased iPhone 14 (Blue, 128 GB) for ₹33,108 from Flipkart
- Order shipped to hub but canceled without reason; asked to repurchase at inflated price of ₹41,499
By featuring this complaint on Choice4Voice.com, Anirban seeks fair resolution and accountability from Flipkart.
FAQs – Flipkart iPhone 14 Order Cancellation Complaint
Q1. What is the complaint against Flipkart?
Flipkart canceled a prepaid iPhone 14 order worth ₹33,108 after shipping, then asked for repurchase at ₹41,499.
Q2. Who is the complainant?
Anirban Panigrahi, Senior Accountant.
Q3. What was the order number?
OD435533501274247100.
Q4. When was the order placed?
22 September 2025.
Q5. How much was paid?
₹33,108 (fully prepaid).
Q6. What was the inflated price later shown?
₹41,499.
Q7. Why is this considered unfair trade practice?
Because the order was prepaid, shipped, and then canceled to force a higher price purchase.
Q8. Which law protects consumers in this case?
The Consumer Protection Act, 2019.
Q9. Can Choice4Voice.com assist legally?
Yes, our legal team helps in filing cases before Consumer Courts and regulatory bodies.
Q10. Can compensation be claimed?
Yes, for financial loss, harassment, and wasted time.
Q11. Which government department regulates e-commerce practices?
The Ministry of Consumer Affairs under the E-commerce Rules, 2020.
Q12. Can Flipkart be penalized for such actions?
Yes, penalties can be imposed for unfair trade practices.
Q13. What evidence can the consumer use?
Screenshots of order status, payment confirmation, cancellation message, and inflated price listing.
Q14. Can RBI be involved?
Yes, if the prepaid amount is held or refund is delayed.
Q15. Can a legal notice be sent?
Yes, demanding delivery at the paid price or refund with damages.
Q16. What is “bait-and-switch” in consumer law?
When a company offers a product at a lower price but later forces purchase at a higher price.
Q17. How long does consumer court take for such disputes?
2–6 months for simple e-commerce refund/delivery disputes.
Q18. Can Flipkart be forced to deliver the product?
Yes, the consumer court can order Flipkart to honor the original transaction.
Q19. Can multiple customers with similar cases file together?
Yes, through a joint consumer class-action petition.
Q20. Why is this complaint published on Choice4Voice.com?
To amplify consumer grievances, push for fair resolution, and provide legal assistance.
✅ At Choice4Voice.com, we not only publish such complaints but also provide legal guidance, draft notices, and assist with consumer court cases to ensure justice for customers like Anirban Panigrahi.
