Amit Rawat alleges Flipkart canceled his prepaid iPhone 16 Pro Max order worth ₹1,05,056 during Big Billion Days and delayed refund. Choice4Voice.com highlights the issue, legal remedies, and consumer rights.
Flipkart Complaint – iPhone 16 Pro Max Order Canceled, Refund Still Pending
At Choice4Voice.com, we help consumers raise their voices when companies fail to act responsibly. This case involves Amit Rawat, a verified professional and DevOps Engineer at Paytm, who faced a major setback during Flipkart’s Big Billion Days sale.
Despite placing a confirmed order for an Apple iPhone 16 Pro Max (Natural Titanium) worth ₹1,05,056, his order was unexpectedly canceled by Flipkart, citing an “unexpected issue.” To make matters worse, the promised refund has not yet been credited to his account, even though Flipkart’s system shows it as “processed.”
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Amit Rawat |
| Masked for privacy | |
| Phone | Masked for privacy |
| Company/Brand | Flipkart |
| Complaint Type | Order Canceled & Refund Not Received |
| Product/Service | Apple iPhone 16 Pro Max (Natural Titanium) |
| Order Value | ₹1,05,056 |
| Order Status | Confirmed, then canceled by Flipkart |
| Issue Description | Refund not received despite cancellation |
| Date of Incident | September 2025 (Big Billion Days Sale) |
| Company’s Response | Vague explanation; refund still pending |
| Complaint Source | LinkedIn Post by Amit Rawat |
Full Complaint Narrative
Amit Rawat shared his frustration over Flipkart’s handling of high-value orders during the Big Billion Days Sale.
- The Purchase: Amit placed an order for the Apple iPhone 16 Pro Max (Natural Titanium) worth ₹1,05,056, and the payment was processed successfully.
- The Issue: Despite confirmation, Flipkart canceled the order citing an “unexpected issue” without offering any valid explanation.
- The Impact: Amit’s money has been blocked, and the promised refund has not yet reached his bank account, causing stress and financial uncertainty.
- Customer Trust: Such incidents, especially involving large transactions, can severely damage consumer confidence in major e-commerce platforms.
Possible Legal Remedies & How Choice4Voice.com Can Help
1. Consumer Protection Act, 2019
- Why Applicable: Canceling a prepaid confirmed order and delaying refunds amounts to deficiency in service and unfair trade practice.
- Authority: Consumer Disputes Redressal Commission (District/State/National).
- Choice4Voice.com Support: Our legal team assists consumers in filing formal complaints and claiming compensation.
2. Reserve Bank of India (RBI) Digital Transaction Guidelines
- Why Applicable: Refunds for failed/canceled digital transactions must be processed within the RBI’s mandated timelines.
- Authority: RBI Ombudsman / Banking Ombudsman Scheme.
- Choice4Voice.com Support: We help escalate refund-related complaints to RBI when companies fail to process payments promptly.
3. Information Technology (E-commerce) Rules, 2020
- Why Applicable: Flipkart, as an e-commerce entity, is bound to maintain transparency, timely refunds, and accountability.
- Authority: Ministry of Consumer Affairs / National Consumer Helpline (NCH).
- Choice4Voice.com Support: We file escalations with NCH and ensure accountability under IT and consumer protection rules.
4. Contract Act, 1872
- Why Applicable: By accepting payment and confirming the order, Flipkart entered into a contract, and its cancellation is a breach of contract.
- Authority: Civil Court Jurisdiction.
- Choice4Voice.com Support: We assist in preparing legal notices demanding refund and compensation.
Steps to Resolve This Complaint
- Immediate Refund of ₹1,05,056 to the customer’s original payment method.
- Written Explanation from Flipkart for canceling a confirmed order.
- Penalty for Delay in refund under RBI’s guidelines.
- Compensation for Mental Harassment caused due to blocked funds.
Author Section
Complainant: Amit Rawat
- Verified Professional | DevOps Engineer at Paytm
- Ordered iPhone 16 Pro Max worth ₹1,05,056 during Flipkart’s Big Billion Days
- Order canceled by Flipkart without explanation; refund still pending
By featuring this complaint, Amit seeks timely refund and accountability from Flipkart.
FAQs – Flipkart Order Cancellation & Refund Issues
Q1. What is the complaint against Flipkart?
Flipkart canceled a confirmed iPhone 16 Pro Max order worth ₹1,05,056 and has not refunded the money yet.
Q2. Who is the complainant?
Amit Rawat, DevOps Engineer at Paytm.
Q3. What product was ordered?
Apple iPhone 16 Pro Max (Natural Titanium).
Q4. What was the order value?
₹1,05,056.
Q5. Why was the order canceled?
Flipkart cited an “unexpected issue” without proper explanation.
Q6. Has the refund been issued?
Flipkart’s system shows “processed,” but the refund has not reached the customer’s account.
Q7. How does the Consumer Protection Act apply here?
Non-delivery and delayed refunds qualify as deficiency in service.
Q8. Can RBI guidelines be invoked?
Yes, RBI mandates timely refunds for failed or canceled transactions.
Q9. How can Choice4Voice.com help?
By filing complaints with consumer courts, RBI, and NCH, and assisting legally.
Q10. Can Flipkart be penalized?
Yes, for unfair trade practices and violation of e-commerce rules.
Q11. What proof should customers keep?
Order confirmation, payment receipts, cancellation messages, and refund status screenshots.
Q12. Can compensation be claimed?
Yes, under Consumer Protection Act, for financial stress and mental harassment.
Q13. How long does consumer court take for such disputes?
Typically 3–6 months for refund-related cases.
Q14. Can Flipkart cancel confirmed orders?
Legally, only under genuine circumstances, but refunds must be immediate.
Q15. Which authority regulates e-commerce refunds?
The Ministry of Consumer Affairs under IT Rules, 2020.
Q16. What if Flipkart delays refund beyond RBI timelines?
A complaint can be filed with the Banking Ombudsman.
Q17. Can a legal notice force refund?
Yes, a legal notice can demand refund with interest and damages.
Q18. Can multiple consumers with similar issues unite?
Yes, via a joint class-action complaint in consumer court.
Q19. Why is this incident concerning?
It highlights poor accountability in handling high-value transactions.
Q20. Why does Choice4Voice.com feature such cases?
To give consumers visibility, push companies for accountability, and provide legal support.
✅ At Choice4Voice.com, we not only publish such complaints but also assist with legal notices, RBI complaints, and consumer court cases to ensure justice for customers like Amit Rawat.
