Kranti filed a complaint on Choice4Voice.com against Blinkit, alleging that a double payment for order #ORD10748268394 has not been refunded despite repeated follow-ups.
Complaint Summary : Blinkit Complaint – Kranti Alleges Refund Not Issued After Double Payment for Order #ORD10748268394
| Details | Information |
|---|---|
| Complainant Name | Kranti |
| Su*****@gmail.com | |
| 88*****08 | |
| Complaint Type | Refund not issued |
| Company/Brand | Blinkit |
| Product/Service | Grocery Delivery (Last Order) |
| Order/Service No. | #ORD10748268394 |
| Issue Description | Customer paid twice for the same order. Blinkit promised refund, but no refund has been issued yet. |
| Date of Incident | 16 September 2025 |
| Company’s Response | No response |
| Additional Comments | Complainant demands refund of extra payment. |
Full Complaint Details
A verified complaint has been submitted by Kranti against Blinkit through Choice4Voice.com regarding a serious refund issue.
According to the complainant, while placing the last order with Blinkit (Order #ORD10748268394), the payment was deducted twice. Blinkit initially assured that the refund would be processed. However, despite the passage of several days, no refund has been credited back to the complainant’s account.
Repeated follow-ups have allegedly been ignored, and Blinkit has provided no response to resolve the issue. The complainant, therefore, approached Choice4Voice.com to highlight the matter publicly and demand accountability.
This kind of negligence not only causes financial inconvenience but also erodes consumer trust in digital payment-based services.
Legal & Consumer Protection Perspective
The denial or delay of refunds after confirmed double payment falls under deficiency in service as defined by the Consumer Protection Act, 2019.
- Section 2(11): Deficiency of service – failure in service quality or obligations.
- Section 2(47): Unfair trade practice – denying refunds and misleading customers.
- RBI Guidelines on Refunds: Any failed or excess payment must be reversed within 5-7 working days by the merchant or payment aggregator.
Legal Remedies Available:
- File a complaint under the Consumer Protection Act, 2019 in the District Consumer Commission.
- Approach the Banking Ombudsman/RBI for delay in refund.
- Demand compensation for mental harassment, inconvenience, and blocked funds.
- Send a legal notice to Blinkit demanding refund within a specific timeline.
How Choice4Voice.com Helps
At Choice4Voice.com, we ensure that genuine consumer complaints are verified and published publicly to create accountability.
- Personal details of the complainant are masked for privacy.
- Brands are invited to respond and resolve the matter amicably.
- By publishing cases, we create public and digital pressure that encourages faster resolutions.
This complaint has been highlighted to remind Blinkit of its legal and ethical responsibility to process refunds without unnecessary delay.
Frequently Asked Questions (FAQs)
Q1: How long should Blinkit take to process a refund?
Refunds should be processed within 5–7 business days as per RBI and payment aggregator rules.
Q2: What if Blinkit does not refund the double payment?
You can escalate to the consumer forum, Choice4Voice.com, and also raise a bank dispute/chargeback.
Q3: Can customers claim compensation for refund delays?
Yes. Under the Consumer Protection Act, 2019, consumers can seek compensation for harassment and financial inconvenience.
Q4: Does Choice4Voice.com resolve complaints directly?
No. Choice4Voice.com publishes verified complaints to amplify consumer voices and create public pressure on brands.
Q5: What documents are required to file a legal case?
You should keep payment proof (both transactions), order details, communication records, and complaint numbers if available.
Q6: Is it possible to escalate payment disputes through banks?
Yes, banks allow chargeback claims if the refund is not processed by the merchant.
Q7: Has Blinkit faced similar complaints before?
Yes, multiple consumers have raised refund-related issues, especially regarding double payments and failed transactions.
Q8: Can RBI take action for non-refund of payments?
Yes, customers can file a complaint with the Banking Ombudsman under RBI guidelines.
Q9: What is the consumer’s first legal step if refund is delayed?
Send a legal notice to Blinkit demanding refund within 15 days, failing which a consumer case can be filed.
Q10: Can the complainant file a police complaint?
Yes, if there is willful denial or fraudulent intent, a case under Section 420 IPC (Cheating) can also be filed.
Q11: How can consumers avoid double payments in future?
Wait for transaction confirmation before retrying. Always save transaction IDs for tracking.
Q12: What is the jurisdiction for filing a consumer case?
The case can be filed in the District Consumer Commission where the complainant resides or where the transaction took place.
Q13: Can digital wallets like Paytm or UPI apps help in refunds?
Yes, if the payment was made via UPI/wallet, the respective app can also help track the transaction and initiate reversal.
Q14: Does Blinkit’s customer support have a timeline to respond?
Yes, as per customer service norms, they must respond within 24–48 hours of complaint.
Q15: Can refunds be delayed due to technical issues?
Yes, but they cannot exceed the RBI-mandated timeframe of 7 working days.
Q16: Can the complainant claim interest on the blocked amount?
Yes, courts have allowed consumers to claim interest for delayed refunds.
Q17: What is a chargeback?
A chargeback is a dispute raised through the issuing bank/card provider to reverse an unauthorized or duplicate payment.
Q18: Is an email complaint enough before legal action?
Yes, written communication is important evidence before approaching legal authorities.
Q19: What role does Choice4Voice.com play in refund issues?
We act as a consumer advocacy platform that highlights unresolved complaints publicly, creating social accountability.
Q20: What outcome can be expected if this goes to consumer court?
The consumer court can order Blinkit to refund the amount, pay compensation, and cover legal costs.
