Sunil Khandal alleges MakeMyTrip denied hotel stay in Chennai despite confirmed booking and later refused refund. Choice4Voice.com explains solutions, legal options, and remedies.
Complaint Summary : MakeMyTrip Complaint – Sunil Khandal Denied Stay in Chennai, Refund Refused
| Details | Information |
|---|---|
| Complainant Name | Sunil Khandal |
| Company/Brand Involved | MakeMyTrip |
| Complaint Type | Hotel Denial / Refund Refusal |
| Product/Service | Hotel Booking via MakeMyTrip |
| Issue Description | Hotel denied room despite confirmed booking; no support from MakeMyTrip; refund refused |
| Date of Incident | 14 September 2025 |
| Company’s Response | No refund provided despite earlier assurance |
Full Complaint Details
On 14th September 2025, Mr. Sunil Khandal booked a hotel in Chennai through MakeMyTrip. Despite a confirmed booking, the hotel staff denied him entry, misbehaved with him, and left him stranded late at night.
Sunil immediately contacted MakeMyTrip’s customer support team, but no real-time help or alternate accommodation was arranged. He had to spend the entire night without a place to stay, which caused mental stress, physical discomfort, and financial loss.
Initially, MakeMyTrip’s support promised a refund. However, after multiple follow-ups, the company refused to refund the amount, leaving the customer feeling cheated and helpless.
This complaint highlights two major issues:
- Failure of service coordination between MakeMyTrip and partner hotels.
- Breach of trust by denying the promised refund.
Brand Involved
- MakeMyTrip (MMT India & UAE) – one of India’s largest online travel agencies.
- Hotel Partner (Name not disclosed) – denied confirmed stay.
Solutions for the Complainant
- Immediate Refund – MakeMyTrip must issue a full refund for the denied service.
- Compensation for Harassment – As per consumer rights, compensation can be claimed for mental and physical distress.
- Service Improvement – Stronger accountability and escalation matrix for stranded passengers.
- Written Acknowledgment – MakeMyTrip should provide a written explanation for denial of service.
Legal Options Available
If MakeMyTrip fails to resolve the issue, the following legal remedies are available:
- Consumer Complaint under Consumer Protection Act, 2019
- File a case in District Consumer Disputes Redressal Commission for refund + compensation.
- Relevant Section: Deficiency in Service (Section 2(11)).
- Case under Indian Contract Act, 1872
- Failure to provide promised service constitutes Breach of Contract.
- Unfair Trade Practice Complaint
- As per Section 2(47) of Consumer Protection Act, denying confirmed service & refusing refund qualifies as unfair trade practice.
- Approach to Ministry of Tourism
- File a grievance with Incredible India Tourism Facilitation Centre regarding unethical practices of booking platforms.
Departments & Contact Details
- National Consumer Helpline (NCH): 1800-11-4000 or consumerhelpline.gov.in
- Consumer Commission (District/State): File online via edaakhil.nic.in
- Ministry of Tourism Grievance Cell: tourism.gov.in
- MakeMyTrip Official Support: support.makemytrip.com
How Choice4Voice.com Can Help
At Choice4Voice.com, we provide:
- Drafting of Complaints to Consumer Forum with legal precision.
- Publishing your case online to highlight unfair practices.
- Escalating complaints on LinkedIn and other platforms to pressure companies.
- Guidance on step-by-step legal remedies, including Consumer Court filing process.
- Template drafting for compensation claims against travel agencies and hotels.
By amplifying cases like Sunil Khandal’s, we ensure that big brands are held accountable and consumers get the justice they deserve.
Q&A
Q1. What should I do if a hotel denies check-in despite confirmed booking on MakeMyTrip?
You should immediately contact MakeMyTrip support, record evidence (video/photo), and request alternate accommodation. If unresolved, demand a written refund confirmation.
Q2. Can I get a refund from MakeMyTrip if the hotel denies me stay?
Yes, you are legally entitled to a full refund since the service was not delivered.
Q3. How to file a complaint against MakeMyTrip?
You can file on consumerhelpline.gov.in, edaakhil.nic.in, or through Choice4Voice.com for public escalation.
Q4. Is refusing a hotel refund considered deficiency in service?
Yes, under the Consumer Protection Act, 2019, it is a clear deficiency in service.
Q5. Can I claim compensation for harassment caused by MakeMyTrip?
Yes, you can claim monetary compensation in Consumer Court for mental and physical harassment.
Q6. What legal action can be taken against MakeMyTrip?
You can file a case for deficiency in service, unfair trade practices, and breach of contract.
Q7. How long does it take for Consumer Court cases against MakeMyTrip?
Usually 3 to 12 months, depending on the complexity of the case.
Q8. Do I need a lawyer to file a Consumer Court case against MakeMyTrip?
No, you can self-represent, but professional drafting helps strengthen your case.
Q9. What proof is required for filing a complaint against MakeMyTrip?
Booking confirmation, payment receipt, customer support chat/call logs, and refund denial screenshots.
Q10. Can I get interest along with refund from MakeMyTrip?
Yes, courts often order refunds along with interest.
Q11. What is unfair trade practice in travel bookings?
Denying confirmed service or refusing refund qualifies as unfair trade practice.
Q12. How much compensation can I claim from MakeMyTrip?
It depends on the financial loss and harassment suffered, typically ₹50,000 – ₹2,00,000.
Q13. Can I escalate MakeMyTrip issues on LinkedIn?
Yes, posting on LinkedIn and tagging MakeMyTrip often forces quicker resolution.
Q14. Does MakeMyTrip have a grievance redressal officer?
Yes, every large company is required to appoint a grievance officer. You can ask for their contact details.
Q15. Can I complain to RBI or SEBI against MakeMyTrip?
No, since it’s a travel platform, the correct authority is Consumer Forum and Ministry of Tourism.
Q16. What if MakeMyTrip refuses to reply to my complaint?
Escalate to Consumer Helpline, Ministry of Tourism, and file a Consumer Court case.
Q17. Can I file an FIR against MakeMyTrip?
Only if there is fraud or cheating under IPC Section 420. Otherwise, consumer court is the proper route.
Q18. Are there previous cases where MakeMyTrip was fined?
Yes, several consumer forums have fined MakeMyTrip for deficiency in service and refund delays.
Q19. How does Choice4Voice.com help against MakeMyTrip complaints?
We draft legal complaints, publish cases online, and push for accountability through consumer advocacy.
Q20. Is online booking through MakeMyTrip safe?
Generally yes, but cases like Sunil Khandal’s highlight the risks of denied services and refund delays. Always book refundable options when possible.
