Senior Executive Sneha Sultania files a complaint against Blinkit for non-receipt of ₹1106 refund despite confirmation. Choice4Voice.com highlights solutions, legal remedies, and escalation options.
Complaint Summary : Blinkit Complaint: Sneha Sultania Alleges Refund of ₹1106 Not Received Despite Assurances
| Details | Information |
|---|---|
| Complainant Name | Sneha Sultania |
| Company/Brand Involved | Blinkit (formerly Grofers) |
| Complaint Type | Refund Not Received |
| Product/Service | Grocery & Essentials Order via Blinkit |
| Transaction Amount | ₹1106 |
| Mode of Payment | UPI (RRN: 101452916427) |
| Expected Refund Date | 19th September 2025 |
| Issue Description | Refund of ₹1106 not credited to bank account despite Blinkit’s assurance |
| Company’s Response | Only confirmation of refund, but no actual credit in account |
Full Complaint Details
Sneha Sultania, a Senior Executive at Flipkart, placed an order on Blinkit, India’s leading instant grocery delivery platform.
The order was later canceled/refunded, and Blinkit assured that the refund of ₹1106 (UPI transaction, RRN: 101452916427) would be credited to her bank account by 19th September 2025.
However, as of today, no refund has been received despite repeated follow-ups. Ms. Sultania cross-verified her bank statements, which clearly confirmed that no refund was initiated.
This reflects serious service negligence, as delayed or unprocessed refunds not only inconvenience customers but also raise trust and compliance concerns.
Brand Involved – Blinkit
- Founded: 2013 (originally Grofers, rebranded to Blinkit in 2021)
- Acquired By: Zomato Ltd. (2022)
- Headquarters: Gurugram, Haryana, India
- Services: Instant grocery & essentials delivery in 10–20 minutes across major Indian cities
- Parent Company: Zomato (listed on NSE/BSE)
Official Contact Details
- Customer Support (App Chat): Blinkit App → Help Section
- Email ID: info@blinkit.com
- Corporate Office: Blink Commerce Pvt. Ltd., Plot No. 95, Udyog Vihar Phase 1, Gurugram, Haryana – 122016
- Parent Company Escalation: Zomato Ltd., support@zomato.com
Solutions for the Complainant
- Immediate refund of ₹1106 to the original payment source.
- Written confirmation with transaction ID and refund reference number.
- Escalation to payment partner/UPI provider to track pending refunds.
- Compensation for delay due to service negligence.
- Process improvement so that other Blinkit customers are not impacted by refund delays.
Legal Options Available
- Consumer Protection Act, 2019
- File under Section 2(11) – Deficiency in Service.
- Claim refund + compensation for mental agony and financial loss.
- Reserve Bank of India (RBI) Regulations on Payment Systems
- UPI refunds should be processed within T+1 days. Failure to do so is a regulatory violation.
- Indian Contract Act, 1872
- A confirmed refund not honored amounts to breach of contract.
- Consumer Forum Complaint
- Online filing at edaakhil.nic.in.
- National Consumer Helpline (NCH)
- Toll-Free: 1800-11-4000
- Website: consumerhelpline.gov.in
Departments & Escalation Points
- Blinkit Customer Support (App Chat/Email)
- Blinkit Corporate Grievance Cell – info@blinkit.com
- Parent Company Escalation (Zomato Ltd.) – support@zomato.com
- National Consumer Helpline (NCH) – 1800-11-4000
- RBI Ombudsman for Digital Transactions – via cms.rbi.org.in
- District Consumer Commission – file via edaakhil.nic.in
How Choice4Voice.com Can Help
At Choice4Voice.com, we specialize in supporting consumers like Sneha Sultania by:
- Publishing complaints publicly to pressure companies into quick action.
- Drafting legal notices for refund-related grievances.
- Advising escalation paths to RBI Ombudsman and Consumer Courts.
- Guiding refund tracking through UPI reference numbers.
- Ensuring accountability from companies like Blinkit and Zomato.
By making such cases visible, we help ensure that refund delays are treated seriously, and consumers get justice faster.
Q&A Section
Q1. How long does Blinkit take to process refunds?
Normally 5–7 working days, but UPI refunds should ideally reflect within 24–48 hours.
Q2. What is RRN in a UPI transaction?
RRN (Reference Retrieval Number) helps track refunds or failed transactions with banks.
Q3. Why has my Blinkit refund not been credited?
It may be stuck at Blinkit’s end, payment gateway, or the bank. Escalation is required.
Q4. Can I complain to RBI for refund delays?
Yes, you can approach the RBI Ombudsman if UPI refunds are not processed within timelines.
Q5. How do I escalate a Blinkit refund complaint?
Email Blinkit support, escalate to Zomato, and if unresolved, approach NCH or RBI.
Q6. Is Blinkit liable for refund delays?
Yes, as the service provider, Blinkit is directly accountable.
Q7. Can I file a consumer case for a delayed refund?
Yes, under Consumer Protection Act, 2019.
Q8. What compensation can I claim from Blinkit?
Refund amount + compensation for mental agony and financial inconvenience.
Q9. How to contact Blinkit customer care?
Through the Blinkit app’s Help Section or email info@blinkit.com.
Q10. Can I approach Zomato for Blinkit complaints?
Yes, since Blinkit is owned by Zomato Ltd.
Q11. What legal action can I take against Blinkit?
Consumer Court complaint and escalation to RBI Ombudsman for UPI-related issues.
Q12. What is RBI’s rule for failed UPI refunds?
Refunds must be processed within T+1 working day.
Q13. Can Choice4Voice.com help with Blinkit complaints?
Yes, we publish cases, draft notices, and guide legal escalations.
Q14. Is ₹1106 refund delay a valid Consumer Court case?
Yes, any unresolved refund issue qualifies for a consumer complaint.
Q15. Can I directly sue Blinkit in District Consumer Commission?
Yes, especially if escalation attempts fail.
Q16. What documents are required for filing a case?
Screenshots of order, payment, refund confirmation, and bank statement.
Q17. Does Blinkit refund go to bank or wallet?
Normally to the original source (bank/UPI).
Q18. Can I track a Blinkit refund via RRN?
Yes, banks can use the RRN to confirm the refund status.
Q19. How to ensure faster Blinkit refunds?
Raise a ticket, escalate, and if needed, approach RBI or NCH.
Q20. How long does a Consumer Court take for refund cases?
It may take 3–6 months, depending on case complexity and documentation.
