Venkatesh Chennamsetty alleges Flipkart canceled his ASUS ROG Strix G16 laptop order without consent after repeated delivery failures. Choice4Voice.com details the case, Flipkart’s response, legal remedies, complaint filing guides, and how affected consumers can seek redressal.
Complaint Summary Table : Flipkart Fake Promise Complaint – ASUS ROG Strix G16 Laptop Not Delivered to Venkatesh Chennamsetty
| Complainant Name | Venkatesh Chennamsetty |
|---|---|
| Company / Brand | Flipkart |
| Complaint Type | Fake Promise / Misrepresentation |
| Product / Service | ASUS ROG Strix G16 Laptop |
| Order No | OD335533176297081100 |
| Issue Description | Customer placed an order on 21st September 2025. Delivery was promised for 26th September, confirmed by delivery executive. However, the product was not delivered, and the order was canceled without customer consent despite multiple follow-ups. Customer suffered inconvenience, financial loss, and stress. |
| Date of Incident | 21st September 2025 |
| Company’s Response | Order canceled without customer’s consent |
| LinkedIn Post URL | Complaint submitted directly to Choice4Voice.com |
About the Brand: Flipkart
Flipkart, owned by Walmart, is one of India’s largest e-commerce platforms, offering electronics, fashion, groceries, and more. While known for competitive pricing and extensive product range, Flipkart frequently faces consumer complaints about delayed deliveries, product cancellations without consent, and poor customer support.
Key Highlights:
- Founded in 2007, headquartered in Bengaluru
- Serves over 300 million registered customers
- Frequent issues reported: delayed deliveries, order cancellations, misrepresentation, exchange problems
About the Author: Venkatesh Chennamsetty
Venkatesh Chennamsetty is a consumer who purchased an ASUS ROG Strix G16 laptop via Flipkart but suffered unnecessary stress and financial burden when Flipkart canceled his order without consent after repeated delivery failures. His case highlights the lack of accountability in e-commerce service fulfillment.
Detailed Issue Description
- On 21st September 2025, Venkatesh placed an order for the ASUS ROG Strix G16 laptop (Order ID: OD335533176297081100).
- Flipkart marked delivery for 25th September 2025 and the delivery executive confirmed arrival on 26th September between 10:00–11:00 AM.
- Despite waiting at home, the product was never delivered. The delivery executive became unresponsive.
- Venkatesh was willing to personally collect the laptop from the logistics office, but Flipkart did not facilitate this.
- On 26th September, Flipkart staff member Ms. Maseera called, and Venkatesh agreed to wait until 2:00 PM.
- Instead of delivering, Flipkart canceled the order without his consent.
- This caused:
- Wasted four days of waiting at home
- Loss of productivity, as he formatted his old laptop for exchange
- Financial burden, as he borrowed money and must now pay interest
- Mental stress due to lack of resolution
Legal Grounds & Applicable Acts
- Consumer Protection Act, 2019 – For deficiency in service, unfair trade practices, and misrepresentation.
- Indian Contract Act, 1872 – Violation of promises and unilateral cancellation without consent.
- Information Technology Act, 2000 – Failure in proper e-commerce transaction execution.
- E-Commerce Rules, 2020 (Consumer Protection) – Protect consumers from cancellation without consent, delivery delays, and unfair trade practices.
Departments & Authorities to File Complaints
- Flipkart Grievance Redressal Team – File written complaint via Flipkart Help Center and Grievance Officer.
- National Consumer Helpline (NCH) – Register complaint online at consumerhelpline.gov.in.
- Consumer Forum / District Consumer Commission – File a case for mental stress, financial loss, and deficiency in service.
- Ministry of Consumer Affairs (E-Commerce Cell) – Report violation of Consumer Protection (E-Commerce) Rules.
- Cybercrime Portal (if payment issues persist) – In case of fraudulent handling of digital payments.
How Choice4Voice.com Can Help
- Amplification: Publish the complaint to raise awareness and push Flipkart for quick action.
- Guidance: Provide detailed steps for filing complaints with consumer forums and government authorities.
- Documentation: Assist in drafting FIRs, legal notices, and consumer forum applications.
- Support: Continue follow-ups until the complaint is acknowledged by Flipkart.
Step-by-Step Complaint Filing Guide
- Collect Proofs – Order confirmation, cancellation messages, payment receipt, call logs.
- File Complaint with Flipkart – Use Flipkart Help Center or email their Grievance Officer.
- National Consumer Helpline – Register complaint at consumerhelpline.gov.in.
- Send Legal Notice – Draft a notice citing violation of Consumer Protection Act, 2019.
- File with Consumer Forum – Submit complaint for refund, compensation, and damages.
- Escalate to Ministry of Consumer Affairs – Report unfair cancellation under E-Commerce Rules.
- Publicize – Use Choice4Voice.com to bring visibility and pressure for early resolution.
Pre-Drafted Complaint Templates
- Consumer Forum Complaint – For misrepresentation and cancellation without consent.
- Grievance Email to Flipkart – Formal complaint demanding resolution and compensation.
- Legal Notice Draft – To hold Flipkart accountable for deficiency in service.
Q&A
- What should I do if Flipkart cancels my order without consent?
- File a grievance with Flipkart, then escalate to the consumer forum.
- Can Flipkart cancel an order after confirming delivery?
- No, unilateral cancellations without customer consent violate consumer rights.
- How can I get compensation from Flipkart for delayed delivery?
- File a complaint under the Consumer Protection Act, 2019.
- What are my rights under E-Commerce Rules 2020?
- Protection against unfair cancellations, false promises, and misrepresentation.
- How do I escalate a Flipkart complaint?
- Start with the grievance officer, then RBI Ombudsman (for payments) or consumer forum.
- Can I sue Flipkart for mental stress?
- Yes, consumer courts allow claims for mental harassment and stress.
- Is Flipkart responsible if delivery executive fails to deliver?
- Yes, Flipkart is accountable for its agents’ actions.
- What evidence is needed for a consumer case against Flipkart?
- Order ID, payment proof, cancellation records, and communication logs.
- How long does consumer court take to resolve Flipkart cases?
- Usually 3–6 months, depending on the complexity.
- Can I recover financial loss from Flipkart due to cancellation?
- Yes, through consumer court compensation claims.
- How do I contact Flipkart’s grievance officer?
- Via their official grievance redressal email listed in Flipkart’s terms of service.
- Is a legal notice necessary before filing in consumer court?
- Recommended, as it strengthens your case.
- Can Flipkart deny delivery after payment is completed?
- No, it is a violation of consumer protection laws.
- How do I register a complaint with the National Consumer Helpline?
- Online via consumerhelpline.gov.in or toll-free helpline.
- Can Choice4Voice.com help me with Flipkart issues?
- Yes, by publishing complaints, guiding legal steps, and amplifying your case.
- What compensation can I seek in consumer court?
- Refund, damages for mental stress, and litigation costs.
- Are Flipkart delivery failures common?
- Many consumers report similar cases of delayed or canceled deliveries.
- Can Flipkart’s cancellation be challenged legally?
- Yes, under the Consumer Protection Act and E-Commerce Rules.
- What if Flipkart refuses to respond to my complaint?
- Escalate to the consumer forum and Ministry of Consumer Affairs.
- How can I prevent such issues with Flipkart orders in the future?
- Always keep written records, screenshots, and escalate quickly if issues arise.
