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Submit your complaint →Rajiv Menon raises a complaint against OnePlus for his OnePlus 11 phone purchased via Flipkart. Despite multiple service center visits, the severe battery drain issue remains unresolved.
Complaint Summary : OnePlus 11 Complaint – Rajiv Menon Alleges Battery Drain Issue & No Resolution from Service Center
| Details | Information |
|---|---|
| Complainant Name | Rajiv Menon |
| me*****@gmail.com | |
| 86*****77 | |
| Complaint Type | Defective Product / No Response |
| Company/Brand | OnePlus |
| Product/Service | OnePlus 11 Mobile Phone |
| Order/Service No. | C-IN2508306700 |
| Issue | Severe battery draining issue despite multiple service center visits. |
| Date of Incident | 03 July 2025 |
| Company Response | Service center repeatedly claimed software updates or battery replacement, but issue persists. |
Full Complaint Write-Up
Rajiv Menon, a consumer who purchased a OnePlus 11 mobile phone via Flipkart, has reported a serious battery draining issue that has made his daily life difficult.
According to Rajiv, the device requires charging at least two times a day, forcing him to carry a charger everywhere. The situation became so inconvenient that he even got stranded once in an unfamiliar location due to the phone running out of charge.
Service Center Interactions
- On his first visit, the OnePlus service center claimed it was a software issue and updated the phone.
- When the problem continued, they repeated the update, but it made no difference.
- Later, the service center allegedly replaced the battery, yet the issue persisted.
- When Rajiv returned again, he was told to submit the phone for observation, but he refused since the phone had already been observed twice with no resolution.
Escalation Attempts
Rajiv also contacted OnePlus customer support, who collected logs and promised follow-up. However, he repeatedly received the same vague response: “someone is looking into it.”
Frustrated by the lack of progress, Rajiv escalated the matter by posting on LinkedIn on 22nd September 2025. Following this, he received a call promising a resolution, but once again the service center only asked him to submit the phone for observation.
Despite multiple follow-ups, Rajiv claims no concrete solution has been provided, and his issue remains unresolved to date.
Consumer’s Expectation
Rajiv demands a permanent fix or replacement for his OnePlus 11 device, stating that the brand’s approach has been misleading and designed only to exhaust the 15-day replacement policy window instead of resolving the issue.
How Choice4Voice.com Can Help
At Choice4Voice.com, we ensure that consumer complaints like Rajiv’s are highlighted so that companies take corrective action. We:
- Verify and publish genuine complaints online.
- Share them on professional platforms like LinkedIn to gain visibility.
- Guide consumers with legal and regulatory options if companies fail to respond.
OnePlus is urged to act responsibly and provide Rajiv with a fair resolution without further delays.
Applicable Legal Cases
Based on Rajiv’s complaint, the following legal provisions may apply:
- Consumer Protection Act, 2019 – for defective goods and deficiency in service.
- Bureau of Indian Standards (BIS) Guidelines – if the phone fails to meet safety and quality standards.
- Information Technology Act, 2000 – for any misleading digital communication.
Authorities Where Complaint Can Be Filed
- National Consumer Helpline (NCH) – consumerhelpline.gov.in
- Consumer Disputes Redressal Commission (District/State/National)
- Ministry of Electronics & Information Technology (MeitY) – for electronic device quality concerns.
- Legal Notice via Consumer Court Lawyer
Step-by-Step Complaint Filing Guide
- Send a written email complaint to OnePlus with all order details.
- If unresolved, file a complaint at the National Consumer Helpline (NCH) portal.
- Escalate to the Consumer Forum by submitting all supporting documents (bills, service records, communication).
- If harassment continues, file a legal notice and demand compensation.
Pre-Drafted Complaint Templates
Email to OnePlus Support
Subject: Urgent Complaint – Defective OnePlus 11 (Battery Issue)
Dear OnePlus Support Team,
I purchased a OnePlus 11 (Order No. C-IN2508306700) and have been facing severe battery draining issues since the beginning. Despite multiple visits to your service center, the issue remains unresolved.
I request an immediate resolution, either via replacement or permanent repair. Kindly treat this as urgent and confirm your action plan within 7 working days.
Regards,
Rajiv Menon
FIR Template (if fraud is suspected)
To,
The Station House Officer,
[Police Station Name]
Subject: Complaint regarding defective mobile phone and non-resolution by OnePlus
Respected Sir/Madam,
I, Rajiv Menon, purchased a OnePlus 11 mobile phone but have faced severe defects and repeated denial of proper service. This constitutes cheating and harassment under IPC Sections 420 and 406.
Kindly register my complaint and initiate appropriate legal action.
Sincerely,
Rajiv Menon
Brand History – OnePlus
Founded in 2013, OnePlus Technology Co., Ltd. is a Chinese consumer electronics manufacturer headquartered in Shenzhen, China. Known for its flagship smartphones, OnePlus markets itself as a premium yet affordable brand. However, multiple consumer complaints across India highlight after-sales service issues and delayed resolutions.
Official Contact Details
- Website: www.oneplus.in
- Email: support.in@oneplus.com
- Customer Care: Available via chat & call on website
Q&A Section
1. What is the complaint against OnePlus 11 by Rajiv Menon?
Rajiv Menon has reported a severe battery draining issue with his OnePlus 11, unresolved despite multiple service center visits.
2. How long has Rajiv been facing battery issues with OnePlus 11?
Since the purchase in July 2025, the issue has persisted continuously.
3. What actions did OnePlus service center take for Rajiv’s issue?
They performed software updates and claimed to replace the battery, but the problem remains.
4. Did OnePlus offer Rajiv a replacement device?
No, despite repeated complaints, OnePlus only asked him to submit the phone again for observation.
5. What platform did Rajiv use to escalate his complaint?
He escalated by posting on LinkedIn on 22nd September 2025.
6. Can OnePlus users file a case under the Consumer Protection Act?
Yes, consumers can approach the Consumer Forum for defective goods and deficiency in service.
7. What legal remedies are available for defective mobile phones?
Consumers can demand replacement, refund, or compensation through the Consumer Court.
8. How can customers escalate unresolved issues with OnePlus?
They can file a complaint with the National Consumer Helpline or the Consumer Forum.
9. What evidence should Rajiv keep for legal proceedings?
Bills, service center reports, email communications, and complaint reference numbers.
10. Is it common for OnePlus devices to have battery issues?
Several online complaints suggest recurring battery and heating problems with certain OnePlus models.
11. What authority regulates smartphone consumer rights in India?
The Consumer Protection Authority and Consumer Forums under the Consumer Protection Act.
12. Can Rajiv claim compensation for harassment?
Yes, if proven, he can seek compensation for mental agony and financial losses.
13. Where can Rajiv file his complaint online?
At consumerhelpline.gov.in.
14. What role does Choice4Voice.com play in this case?
Choice4Voice.com verifies and publishes genuine complaints to ensure consumer voices are heard.
15. How can OnePlus resolve this issue immediately?
By offering a permanent fix or replacing Rajiv’s defective device.
16. What documents are required to file a Consumer Forum case?
Purchase invoice, service reports, complaint emails, and written communication.
17. Does OnePlus have a history of after-sales complaints?
Yes, several users have raised concerns about slow and ineffective service responses.
18. What is the warranty coverage for OnePlus devices in India?
OnePlus generally provides a 1-year manufacturer warranty on smartphones.
19. What can consumers do if service centers repeatedly fail to resolve issues?
They can escalate directly to the brand’s higher authorities and then to legal forums.
20. Why is Rajiv’s case important for other OnePlus users?
It highlights the importance of strong consumer rights protection against defective products and poor service.
