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Submit your complaint →Rahul Kumar Sharma claims Flipkart delivered a wrong 50-inch 4K TV during Big Billion Sale and refused replacement despite multiple complaints. Read full case, legal remedies, and how Choice4Voice.com can help.
Complaint Summary : Rahul Kumar Sharma Alleges Flipkart Delivered Wrong 50-inch 4K TV and Denied Replacement
| Details | Information |
|---|---|
| Complainant Name | Rahul Kumar Sharma |
| Not disclosed | |
| Company/Brand | Flipkart |
| Complaint Type | Wrong Product Delivered / Replacement Denied |
| Product/Service | 50-inch 4K TV (5 Star) |
| Issue Description | Ordered a 50-inch 4K TV (5 Star) during Big Billion Days, but Flipkart delivered a normal 50-inch TV without star rating. Despite raising complaints, Flipkart refused replacement. |
| Date of Incident | September 2024 (Big Billion Days) |
| Complaint ID | IN25092919203884734801 |
| Company’s Response | No resolution, repeated complaints raised without action |
| Customer Service Issue | Customer support executive allegedly misbehaved (named Abrar) |
| LinkedIn Post URL | Original Post |
Full Write-Up
Background of the Complaint
Rahul Kumar Sharma, an AML Compliance Officer, has raised a serious consumer grievance against Flipkart. During the Big Billion Days Sale, he ordered a 50-inch 4K TV (5 Star rated). However, instead of the promised product, Flipkart delivered a normal 50-inch TV without any star marking.
When Rahul contacted Flipkart customer service, he was assured of resolution. Instead of fixing the issue, the company repeatedly raised internal complaints but refused to return or replace the wrong product.
The complainant also alleged rude and unprofessional behavior from a Flipkart customer service executive named Abrar, who allegedly dismissed the grievance without providing any solution.
Key Consumer Concerns
- Wrong product delivered (false product listing or misrepresentation)
- No replacement/refund despite valid complaint ID
- Unfair trade practice during Big Billion Sale
- Customer service mishandling and lack of accountability
Legal Remedies Available
If a consumer receives a wrong or misrepresented product, the following remedies are available:
- Consumer Protection Act, 2019
- Grounds: Deficiency of Service and Unfair Trade Practice.
- Reliefs: Refund, replacement, and compensation.
- Chargeback Request via Bank
- If paid by card/UPI, the consumer can raise a chargeback citing wrong product delivered.
- Complaint on National Consumer Helpline (NCH)
- Call 1800-11-4000 or file on consumerhelpline.gov.in.
- Approach District Consumer Forum
- File for refund, replacement, and damages for harassment.
- Escalation via CPGRAMS Portal
- File a grievance to Ministry of Consumer Affairs on pgportal.gov.in.
How Choice4Voice.com Can Help
At Choice4Voice.com, we ensure cases like Rahul Kumar Sharma’s are not ignored. We:
- Publish unresolved complaints to put public pressure on companies.
- Help file complaints with NCH, RBI (for chargebacks), and consumer courts.
- Provide pre-drafted legal templates (consumer forum petition, FIR draft, grievance emails).
- Assist multiple affected customers in filing collective legal actions against e-commerce giants.
Step-by-Step Guide to File Complaint Against Flipkart
- Collect Evidence – Invoice, screenshots, complaint ID, product photos.
- Email Flipkart Grievance Team – grievance@flipkart.com.
- File on NCH – Use consumerhelpline.gov.in or dial toll-free number.
- Approach Consumer Court – File under misrepresentation and unfair trade.
- Seek Compensation – Demand refund, replacement, and compensation for harassment.
Brand Background – Flipkart
- Founded: 2007 by Sachin Bansal & Binny Bansal
- Headquarters: Bengaluru, India
- Parent Company: Walmart Inc.
- Business Model: E-commerce (electronics, fashion, grocery, appliances)
- Known For: Big Billion Days Sale – often marred by delivery and service complaints
Applicable Legal Cases
- Consumer Protection Act, 2019 – Deficiency of Service & Unfair Trade Practice
- Indian Penal Code (IPC Section 415 & 420) – Cheating by delivery of wrong goods
- Information Technology Act, 2000 – Misrepresentation on digital platforms
- Contract Law (Indian Contract Act, 1872) – Breach of implied contract
Pre-Drafted Complaint Templates
- Consumer Forum Petition – Citing wrong product delivered & refusal to replace
- Chargeback Email to Bank – For recovery of amount paid
- Grievance Letter to Flipkart – To escalate officially
- Complaint for CPGRAMS – To Ministry of Consumer Affairs
(Available for download on Choice4Voice.com)
Author of Complaint
Name: Rahul Kumar Sharma
Profession: AML Compliance Officer
Platform Used: LinkedIn (public complaint regarding Flipkart’s service failure)
Frequently Asked Questions (FAQs)
1. What should I do if Flipkart delivers the wrong product?
Immediately raise a complaint via Flipkart support, then escalate to NCH if unresolved.
2. Can Flipkart refuse replacement after delivering a wrong product?
No, under Consumer Protection Act, sellers are legally bound to replace/refund.
3. What proof is required for consumer court?
Invoice, product photos, complaint IDs, and customer service communication records.
4. What is the Flipkart grievance email ID?
5. How long does Flipkart take to resolve complaints?
Generally within 7–10 days, but unresolved cases can be taken to consumer court.
6. Can I claim compensation for mental harassment?
Yes, consumer courts allow compensation claims for harassment.
7. Can I raise a chargeback against Flipkart?
Yes, via your bank/credit card issuer if the product was misrepresented.
8. Is misrepresentation a legal offence?
Yes, it qualifies as unfair trade practice.
9. Can I escalate Flipkart complaints to Walmart (parent company)?
Yes, international escalation is possible.
10. What if Flipkart refuses both refund and replacement?
You can directly file a case with the Consumer Forum.
11. Does NCH handle Flipkart complaints?
Yes, Flipkart is listed on the National Consumer Helpline portal.
12. Can I get a refund without returning the wrong product?
No, usually return is required, unless the product is damaged/unusable.
13. How to prove Flipkart delivered a wrong item?
By keeping delivery box photos, invoice, and unboxing video (if possible).
14. What is the penalty for Flipkart under Consumer Act?
Refund, replacement, penalty, and damages may be imposed.
15. How soon can I get relief from Consumer Court?
On average, 3–6 months for basic cases.
16. What if Flipkart cancels my valid complaint ID?
Escalate immediately via NCH and CPGRAMS.
17. Can Flipkart blacklist me for filing complaints?
No, it is illegal for companies to blacklist genuine complainants.
18. Are such issues common in Big Billion Days?
Yes, many consumers face wrong deliveries and delayed resolutions.
19. How can Choice4Voice.com assist further?
By drafting legal complaints, publishing cases, and escalating to authorities.
20. Can Flipkart customer executives be held accountable for misbehavior?
Yes, complaints can be escalated against individual executives as well.
