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Submit your complaint →Karan Verma raises a complaint against Flipkart for repeated delivery delays of his Samsung S4 order, unreachable delivery agents, and lack of accountability. Learn legal remedies and how Choice4Voice.com can help.
Complaint Summary : Flipkart Complaint – Karan Verma Alleges Samsung S4 Delivery Delays & Poor Support
| Details | Information |
|---|---|
| Complainant Name | Karan Verma |
| Company/Brand | Flipkart |
| Complaint Type | Delayed Delivery / Poor Customer Support |
| Product/Service | Samsung S4 Smartphone |
| Issue Description | Delivery date repeatedly rescheduled (Sept 27, 28, 29) without notice, delivery agent unreachable despite 50+ calls, customer care unhelpful. |
| Date of Incident | September 2025 |
| Company’s Response | “It will be delivered today” – no actual resolution |
| Complaint ID (if any) | Not disclosed |
| Original LinkedIn Post URL | View Complaint |
Full Complaint Details
Karan Verma, Senior Lead at Bajaj Finance, has raised a formal consumer complaint against Flipkart regarding his Samsung S4 smartphone order.
The timeline of the issue:
- Order placed: Samsung S4 via Flipkart.
- Promised delivery date: 27th September.
- Rescheduled deliveries: Without intimation on 27th, 28th, and 29th September.
- Delivery agent unreachable: Despite 50+ calls, the assigned delivery partner did not answer.
- Customer care response: Every day, the only assurance was “It will be delivered today”, which never happened.
- No explanation provided: Flipkart did not clarify why rescheduling occurred or why the delivery agent was not reachable.
Karan has expressed that this is not just about one delayed phone, but a reflection of systemic inefficiency, broken processes, and lack of accountability within Flipkart’s delivery and customer service teams.
How Choice4Voice.com Can Help
At Choice4Voice.com, we specialize in bringing visibility to such consumer cases and pushing for fair resolutions. Here’s how we can assist:
- Amplifying Complaints: Publishing consumer grievances across platforms to put pressure on brands like Flipkart.
- Regulatory Escalation: Helping customers escalate the issue to Consumer Court, E-commerce Ombudsman, and Department of Consumer Affairs.
- Legal Draft Support: Providing complaint drafts for filing cases against delayed delivery and deficiency in service.
- Public Accountability: Ensuring Flipkart addresses the gaps in delivery logistics and customer support processes.
- Continuous Monitoring: Following up until the product is delivered or compensation is provided.
Legal Cases That Can Be Filed
- Consumer Protection Act, 2019
- Grounds: Deficiency in service, unfair trade practice, and harassment caused by repeated false commitments.
- E-commerce Rules, 2020 (under Consumer Protection Act)
- Flipkart is obligated to provide transparent delivery timelines and genuine customer support.
- Indian Contract Act, 1872
- Non-fulfillment of a confirmed order may amount to breach of contract.
- Information Technology Act, 2000
- Covers accountability of digital e-commerce platforms for online transactions and service commitments.
Departments & Authorities Where Complaints Can Be Filed
- Flipkart Grievance Officer – First escalation within Flipkart.
- National Consumer Helpline (NCH) – Register complaint online at consumerhelpline.gov.in.
- District Consumer Forum – File a complaint for delayed delivery and compensation.
- Ministry of Consumer Affairs – For monitoring e-commerce platforms.
- E-commerce Ombudsman (under MeitY guidelines) – If grievance is not resolved by Flipkart within stipulated time.
Pre-Drafted Complaint Templates
1. Complaint Email to Flipkart
Subject: Repeated Delay in Delivery of Samsung S4 – Urgent Action Required
Dear Flipkart Support,
I ordered a Samsung S4, but the delivery has been rescheduled multiple times (27th, 28th, 29th September) without intimation. The delivery agent remains unreachable despite 50+ calls, and customer care provides only repetitive false assurances. This constitutes deficiency in service under Consumer Protection Act, 2019. I request immediate delivery or cancellation with full refund and compensation.
Sincerely,
[Your Name]
2. Consumer Forum Complaint Draft
Subject: Complaint Against Flipkart for Delivery Delays & Harassment
Respected Sir/Madam,
I, [Your Name], am filing this complaint against Flipkart for repeated delivery delays of a Samsung S4 order. The product was promised on 27th September, but was rescheduled multiple times without notice. The delivery agent was unreachable and customer care misled me daily with false assurances. This caused mental harassment and financial loss. I request refund, penalty, and compensation under Consumer Protection Act, 2019.
Sincerely,
[Your Name]
Brand Background – Flipkart
- Founded: 2007 (by Sachin & Binny Bansal)
- Headquarters: Bengaluru, India
- Ownership: Walmart-acquired (2018)
- Services: E-commerce retail across electronics, fashion, groceries, etc.
- Past Issues: Frequent consumer complaints regarding Big Billion Days scams, delivery failures, poor refunds, and seller frauds.
Suggested Solutions
- Flipkart must provide real-time tracking and escalation support for delivery failures.
- Strict accountability for delivery agents who remain unreachable.
- Compensation policy for missed delivery deadlines.
- Proactive SMS/email updates on rescheduling instead of leaving customers in the dark.
Q&A Section – Consumer Guidance
1. What are consumer rights in case of delayed e-commerce delivery?
Consumers have the right to timely delivery, and if not honored, they can claim refund, compensation, and damages under the Consumer Protection Act, 2019.
2. Can Flipkart be legally penalized for repeated delivery rescheduling?
Yes. It falls under deficiency in service and can attract penalties in Consumer Court.
3. How long can Flipkart delay an order legally?
While no fixed law specifies exact days, unreasonable delays without communication are unlawful and can be challenged legally.
4. Can a customer demand compensation for harassment due to delayed delivery?
Yes. Compensation can be claimed in District Consumer Forum for mental agony, harassment, and financial loss.
5. What role does the E-commerce Rules, 2020 play here?
These rules mandate e-commerce platforms to ensure transparency, grievance redressal, and no unfair practices.
6. Can customers cancel an order if delivery is repeatedly delayed?
Yes. Consumers can request cancellation and full refund, and also demand additional compensation.
7. What should a consumer do if the delivery agent is unreachable?
Immediately escalate to Flipkart’s grievance officer and file a written complaint via email or app support.
8. What is the National Consumer Helpline (NCH)?
It is a government-supported platform where consumers can register complaints online at consumerhelpline.gov.in.
9. Can a consumer directly file in Consumer Court without approaching Flipkart first?
No. First, the consumer must escalate to the company’s grievance officer, and if unresolved, then approach the court.
10. How can Choice4Voice.com help in Flipkart cases?
Choice4Voice.com amplifies complaints, prepares legal drafts, and guides in Consumer Forum escalation.
11. What documents are needed to file a complaint?
- Order invoice
- Delivery tracking details
- Communication proof with Flipkart support
- Screenshots of rescheduling messages
12. Can RBI Ombudsman handle such complaints?
No. RBI Ombudsman covers banking/payment issues, not delivery-related complaints.
13. Is this a common problem with Flipkart?
Yes. During festive sales like Big Billion Days, consumers often face delays, cancellations, or wrong deliveries.
14. Can group complaints be filed against Flipkart?
Yes. Multiple consumers facing the same issue can file a class-action complaint in Consumer Forum.
15. Can Flipkart blacklist consumers for raising complaints?
No. This is unlawful. Consumers cannot be penalized for exercising their rights.
16. How long does Consumer Court take to resolve such cases?
Typically, 3 to 6 months for district-level cases depending on evidence and cooperation.
17. Can Flipkart’s leadership be held personally liable?
If systemic negligence is proven, accountability can extend to senior management under e-commerce laws.
18. What happens if Flipkart ignores Consumer Forum notice?
The court can pass ex-parte orders directing refund, penalties, or compensation.
19. Can customers approach the Competition Commission of India (CCI)?
Yes, if repeated unfair practices indicate market dominance abuse.
20. What preventive steps can customers take?
- Always document order confirmations and delivery updates.
- Contact grievance officers before escalating legally.
- Prefer prepaid with buyer protection for accountability.
