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Submit your complaint →Customer Subhasish Malakar accuses JioMart of false 10–30 minute delivery promises after order delay. Complaint details, docket ID, legal remedies, and escalation steps on Choice4Voice.com
Complaint Summary : JioMart Complaint – Subhasish Malakar Reports Fake Quick Delivery Promise & Poor Service
| Details | Information |
|---|---|
| Complainant Name | Subhasish Malakar |
| Not disclosed | |
| Company/Brand | JioMart (Reliance Retail) |
| Complaint Type | False Delivery Promise / Poor Service |
| Product/Service | JioMart Quick Delivery (10–30 Mins) |
| Order Docket ID | 759064223915 |
| Issue Description | Order placed at 4:36 PM, not delivered even after hours; JioMart repeatedly fails to honor its promised delivery time. |
| Date of Incident | September 2025 |
| Company’s Response | Docket ID generated but no progress on actual delivery |
| Additional Notes | Customer compared JioMart’s failure to competitors like Swiggy Instamart who fulfill promises. |
Full Complaint Write-Up
Subhasish Malakar, a banking professional, lodged a complaint against JioMart, operated by Reliance Retail, for failing to deliver on its 10–30 minutes quick delivery promise.
According to Mr. Malakar, he placed an order at 4:36 PM through JioMart Quick Delivery, but even after significant waiting time, the items were not delivered. Despite generating a docket ID (759064223915), no progress or updates were provided by the company.
The complainant alleged that such false commitments have become a daily drama at JioMart. He strongly criticized the company’s lack of accountability and sarcastically remarked that if delivery agents were occupied with cricket matches, JioMart should refrain from taking orders it cannot fulfill.
He further compared JioMart with competitors like Swiggy Instamart, who he claims are more reliable in meeting promised timelines. According to him, Reliance Retail is conducting business with an “attitude,” ignoring customer grievances because of its large market dominance.
This complaint highlights a growing concern about false advertising in quick commerce, where platforms aggressively market instant delivery but fail to execute, causing inconvenience and distrust among customers.
How Choice4Voice.com Can Help
Choice4Voice.com provides a platform where consumers’ unresolved complaints are amplified until companies take responsibility. In this case:
- We highlight JioMart’s false delivery claim publicly to pressure Reliance Retail for accountability.
- We guide consumers on legal actions available under consumer laws against misleading advertisements and service failures.
- We provide ready-to-use complaint templates for escalation to Consumer Forum, Reliance grievance cell, and regulatory bodies.
Applicable Legal Remedies
- Consumer Protection Act, 2019
- Grounds: Misleading advertisement, deficiency in service, unfair trade practice.
- District Consumer Disputes Redressal Commission
- File a case against JioMart for compensation and damages.
- Legal Notice to Reliance Retail
- Demand fulfillment of service promise and seek compensation for harassment.
- Advertising Standards Council of India (ASCI)
- File a complaint for false “10–30 minute delivery” advertisements.
- Escalation within Reliance Retail
- Approach JioMart’s customer care and Reliance Retail’s grievance redressal team.
Pre-Drafted Complaint Templates
1. Consumer Forum Complaint
Subject: Complaint Against JioMart – False Delivery Promise
Dear Sir/Madam,
I wish to file a complaint against JioMart (Reliance Retail) for deficiency in service. Despite promising delivery within 10–30 minutes, my order (Docket ID: 759064223915) placed at 4:36 PM was not delivered within the promised time. This constitutes misleading advertisement and unfair trade practice. I request compensation for inconvenience caused.
2. Legal Notice to JioMart
To,
The Grievance Officer, Reliance Retail Ltd.
Subject: Legal Notice for Breach of Service Commitment
Dear Sir/Madam,
This notice is regarding failure to deliver my order within the promised 10–30 minutes (Order ID: 759064223915). Despite generating a docket ID, no resolution was provided. Such practices amount to misleading customers and deficiency of service. Kindly resolve this immediately failing which legal proceedings will be initiated.
3. ASCI Complaint
Complaint regarding false and misleading advertisement by JioMart for its “10–30 minutes quick delivery” claim which is not being honored in practice.
Brand Background – JioMart
- Parent Company: Reliance Retail (Subsidiary of Reliance Industries Ltd.)
- Founded: 2020 (as an e-commerce platform)
- Services: Groceries, household essentials, electronics, quick commerce.
- Competition: Swiggy Instamart, Blinkit, Zepto, BigBasket.
Despite being backed by Reliance, customer complaints about delivery delays, cancellations, and poor grievance handling are frequent.
Official Contact Information – JioMart
- Website: www.jiomart.com
- Customer Care Email: cs@jiomart.com
- Reliance Retail Office: Reliance Retail Ltd., 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002
Frequently Asked Questions (Q&A)
1. What is JioMart Quick Delivery?
A service by Reliance Retail promising delivery of groceries and essentials within 10–30 minutes.
2. What complaint did Subhasish Malakar raise?
He alleged that his order was not delivered within the promised time, despite being assured of a 10–30 minute delivery window.
3. What was the docket ID generated by JioMart?
759064223915.
4. Why is this considered misleading?
Because JioMart advertised guaranteed quick delivery but failed to fulfill it.
5. Can false delivery claims be challenged legally?
Yes. Under the Consumer Protection Act, false advertisements and service failures can be taken to Consumer Court.
6. What regulatory body handles false advertising complaints?
The Advertising Standards Council of India (ASCI).
7. Can customers claim compensation for delayed delivery?
Yes, if there is inconvenience, financial loss, or misrepresentation involved.
8. How can customers escalate complaints to JioMart?
By contacting JioMart support at cs@jiomart.com and escalating further to Reliance Retail grievance officers.
9. How long do Consumer Forum cases take?
Typically 3–6 months for initial hearings.
10. Can repeated false delivery promises be treated as unfair trade practice?
Yes, they fall under unfair trade practices as per the Consumer Protection Act, 2019.
11. What evidence should be kept for filing a case?
Order receipt, docket ID, screenshots of advertisements, and delivery delays.
12. Is Swiggy Instamart or Blinkit more reliable?
According to consumer reviews, competitors like Swiggy Instamart and Blinkit are considered more consistent in fulfilling promises.
13. Can ASCI penalize JioMart for misleading ads?
ASCI can direct JioMart to withdraw misleading claims and publish corrective ads.
14. What rights do consumers have in such cases?
Consumers have the right to truthful information, fair trade practices, and compensation for grievances.
15. How can Choice4Voice.com assist?
By amplifying complaints, drafting legal templates, and guiding consumers on formal complaint filing.
16. What type of complaints are common against JioMart?
Delayed deliveries, order cancellations, poor customer support, and false promises.
17. Can TRAI be involved in such cases?
No, TRAI regulates telecom, not e-commerce.
18. Does JioMart offer refunds for delayed deliveries?
Generally, no. Refunds are processed only for cancellations, not delays.
19. Can group complaints be filed against JioMart?
Yes, consumers can file collective petitions in consumer court for stronger action.
20. What should customers do before filing a legal case?
- Escalate to company grievance cell.
- Document all proofs.
- Send a legal notice.
- Approach Consumer Forum if no resolution.
Author
Complainant: Subhasish Malakar
(Manager & Banking Professional, Complaint filed against JioMart – Reliance Retail)
