If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Customer Himanshu Hans alleges Flipkart Big Billion Days 2025 order was cancelled after 11 days of delay and false delivery promises. Complaint details, legal options, and escalation steps on Choice4Voice.com
Complaint Summary : Flipkart Big Billion Days 2025 Complaint: Himanshu Hans Alleges Order Cancellation After 11 Days of Waiting
| Details | Information |
|---|---|
| Complainant Name | Himanshu Hans |
| Not disclosed | |
| Company/Brand | Flipkart |
| Complaint Type | Order Delay & Unfair Cancellation |
| Product/Service | Big Billion Days 2025 Purchase |
| Order ID | OD435557932335340100 |
| Issue Description | Flipkart committed 11-day delivery, delayed for over a week with false delivery updates, and finally cancelled order without customer consent. |
| Date of Incident | September 2025 |
| Company’s Response | Claimed seller’s delivery partner unable to deliver to address |
| Additional Notes | Complainant highlights poor customer experience during Big Billion Days campaign. |
Full Complaint Write-Up
Himanshu Hans, a Senior Executive in Sales Operations, reported a highly disappointing experience with Flipkart during the Big Billion Days Sale 2025.
According to Mr. Hans, he placed an order on 24th September 2025 for delivery in North Delhi — a location where most platforms deliver groceries, medicines, and gadgets within 1–2 days. Surprisingly, Flipkart committed an 11-day delivery timeline, which was already unusual for such a metro city.
After patiently waiting, he received a call from a delivery person on the 8th day, who assured that the package would arrive in 5 minutes. However, the delivery never happened. Following this, multiple calls to the delivery person went unanswered, no callbacks were made, and Flipkart’s customer support disconnected calls and repeated the same copy-paste responses via chat, stating:
“Your order will be delivered by 5th October.”
Finally, after days of waiting, Mr. Hans received an abrupt email:
“We’re sorry to let you know that your order OD435557932335340100 was cancelled by the seller as their delivery partner is currently unable to deliver to your address.”
The complainant strongly criticized Flipkart’s lack of accountability, terming it a last-moment unfair cancellation that wasted over 11 days of waiting and trust. He further remarked that such mega campaigns should not be run if the company cannot ensure reliable service, suggesting that these sales only serve to offload excess or near-expiry inventory at the expense of consumer satisfaction.
This complaint reflects the growing consumer dissatisfaction with Flipkart’s after-sales support and delivery accountability, especially during high-traffic campaigns like the Big Billion Days.
How Choice4Voice.com Can Help
At Choice4Voice.com, we ensure that genuine consumer complaints are amplified so that companies are forced to take action. In this case, we can:
- Publicly highlight Flipkart’s failed delivery and unfair cancellation practice.
- Provide legal templates and complaint formats to escalate this issue to Consumer Forum.
- Help file a complaint with the Central Consumer Protection Authority (CCPA) against false promises and service deficiency.
Applicable Legal Remedies
- Consumer Protection Act, 2019
- Deficiency in service, unfair trade practice, and lack of accountability.
- District Consumer Disputes Redressal Commission
- Claim compensation for harassment, financial loss, and wasted time.
- Central Consumer Protection Authority (CCPA)
- File a complaint against Flipkart for misleading customers during Big Billion Days.
- E-Commerce Rules, 2020
- Flipkart is obligated to ensure timely delivery and transparency in case of cancellations.
- Legal Notice to Flipkart
- A formal notice demanding compensation and explanation for delayed delivery and abrupt cancellation.
Pre-Drafted Complaint Templates
1. Consumer Forum Complaint
Subject: Complaint Against Flipkart – Big Billion Days 2025 Order Cancellation
Dear Sir/Madam,
I wish to file a complaint against Flipkart for deficiency of service. I ordered during Big Billion Days (Order ID: OD435557932335340100). The order was delayed for 11 days with false updates and later cancelled without my consent. This amounts to unfair trade practice. I seek compensation for the harassment and inconvenience caused.
2. Legal Notice to Flipkart
To,
The Grievance Officer, Flipkart Internet Pvt. Ltd.
Subject: Legal Notice for Deficiency of Service
Dear Sir/Madam,
This is in reference to my order OD435557932335340100 placed on 24th September 2025. Despite repeated false delivery promises, the order was abruptly cancelled after 11 days. Such practices constitute deficiency in service and unfair trade practices under the Consumer Protection Act, 2019. Kindly resolve within 15 days, failing which I will initiate legal proceedings.
Brand Background – Flipkart
- Founded: 2007 by Sachin Bansal and Binny Bansal
- Headquarters: Bengaluru, India
- Acquired by: Walmart Inc. in 2018 (majority stake)
- Services: E-commerce retail including electronics, fashion, groceries, and home essentials
- Popular Campaigns: Big Billion Days, End of Season Sale
Despite being one of India’s largest e-commerce platforms, Flipkart frequently faces complaints during large campaigns about delays, cancellations, and poor customer service handling.
Official Contact Information – Flipkart
- Website: www.flipkart.com
- Customer Support Email: grievance.officer@flipkart.com
- Head Office: Flipkart Internet Pvt. Ltd., Embassy Tech Village, Outer Ring Road, Devarabeesanahalli, Bengaluru, Karnataka – 560103
Frequently Asked Questions (Q&A)
1. What was the complaint by Himanshu Hans against Flipkart?
He alleged that his order placed on 24th September 2025 during Big Billion Days was cancelled after 11 days of waiting and false delivery updates.
2. What was the order ID mentioned in the complaint?
OD435557932335340100.
3. Why is this considered deficiency in service?
Because Flipkart failed to honor its promised delivery, misled the customer with false updates, and cancelled the order without consent.
4. Can Flipkart cancel an order without informing the customer?
No. Under Consumer Protection laws and E-Commerce Rules, such cancellations without proper justification and prior intimation can be challenged legally.
5. What legal remedies are available to the complainant?
- File a Consumer Forum case
- Escalate to CCPA
- Send a legal notice to Flipkart
6. How can customers file a Consumer Forum complaint?
By drafting a complaint with details (order ID, delay proof, cancellation email) and submitting it to the District Consumer Disputes Redressal Commission.
7. Does Flipkart compensate for delayed deliveries?
Generally, no. Compensation is only provided if ordered via Flipkart Assured/Plus Guarantee. However, consumers can claim compensation legally.
8. What steps should customers take when orders get delayed?
- Contact Flipkart support
- Escalate to grievance officer
- Collect all proof for legal action if needed
9. Who regulates e-commerce platforms in India?
The Ministry of Consumer Affairs and the Central Consumer Protection Authority (CCPA).
10. What is the Big Billion Days sale?
It is Flipkart’s annual mega sale, launched in 2014, offering huge discounts on multiple categories.
11. Why do complaints increase during Big Billion Days?
Due to high order volumes, logistical bottlenecks, and inadequate seller accountability.
12. Can sellers cancel orders during Big Billion Days?
Yes, but cancellations must be genuine and communicated in advance. Arbitrary cancellations are unfair trade practices.
13. What documents should be kept for filing a legal complaint?
Order receipt, delivery call logs, chat transcripts, cancellation email, and docket IDs.
14. Is Flipkart obligated to provide a grievance officer?
Yes. Under e-commerce rules, every platform must have a grievance officer for consumer complaints.
15. Can multiple consumers file a joint complaint against Flipkart?
Yes, collective consumer petitions strengthen the case in consumer court.
16. How long does it take to get a Consumer Court resolution?
Typically 3–6 months for district-level cases.
17. What should consumers do if chat support gives copy-paste answers?
Escalate to senior executives via official grievance channels and then to Consumer Court.
18. Can CCPA penalize Flipkart for misleading practices?
Yes, it can impose penalties, direct refunds, and order corrective measures.
19. How can Choice4Voice.com help affected consumers?
By providing complaint amplification, drafting templates, and guiding them through legal remedies.
20. What lesson does this case highlight?
That mega sales without accountability erode consumer trust, and consumers must demand transparency and fair practices.
Author
Complainant: Himanshu Hans
(Senior Executive – Sales Operations, Complaint against Flipkart Big Billion Days 2025 order cancellation)
