If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Guwahati Airport official Sonali Chakraborty accuses Flipkart of fake delivery promises and non-delivery of a prepaid mobile ordered during the Big Billion Days sale. Read full complaint, consumer rights, legal remedies, and how Choice4Voice.com helps resolve such cases.
Complaint Summary : Flipkart Customer Alleges Fake Delivery Promises and Poor Service During Big Billion Days Sale
| Details | Information |
|---|---|
| Complainant Name | Sonali Chakraborty |
| Designation | Assistant Manager, Guwahati Airport (Duty Terminal Manager Operations) |
| Company/Brand | Flipkart |
| Complaint Type | Non-Delivery of Prepaid Product / Fake Delivery Promises |
| Product Ordered | Prepaid Mobile Phone (during Big Billion Days Sale) |
| Issue Description | Flipkart delivery repeatedly rescheduled without customer consent. Multiple fake promises by delivery staff; product still undelivered. |
| Mode of Payment | Prepaid |
| Expected Delivery Date | 3rd October |
| Complainant’s Action | Raised complaint with Flipkart support; no resolution provided. |
| Source | Public LinkedIn Post |
Full Case Summary
Sonali Chakraborty, Assistant Manager at Guwahati Airport, shared her disappointing experience with Flipkart during the Big Billion Days (BBD) sale.
According to her public statement, Sonali had ordered a prepaid mobile phone, scheduled for delivery on 3rd October, which also included an exchange pickup. However, without her consent, the Flipkart wish master (delivery agent) allegedly rescheduled the delivery multiple times, and the product remained undelivered even after several days.
Despite multiple follow ups with Flipkart’s customer support, the complainant alleges that the delivery staff made false promises assuring next-day delivery “before 12 noon,” but failing to attempt delivery on both occasions.
Sonali expressed that such behavior reflects discrimination between prepaid and COD orders, as she believes a Cash-on-Delivery order would have been prioritized and delivered faster. The experience has left her frustrated and dissatisfied with Flipkart’s customer service and delivery management system.
About Flipkart
Flipkart, one of India’s largest e-commerce platforms, is known for major online events like the Big Billion Days sale. Founded in 2007 and acquired by Walmart Inc., the platform serves millions of customers across India.
However, during high-demand sale periods, numerous customers report issues such as:
- Delayed or cancelled deliveries,
- Poor customer communication, and
- Refund delays for prepaid orders.
These recurring incidents raise questions about transparency and delivery accountability during massive sales events when customer expectations are at their peak.
How Choice4Voice.com Can Help
Choice4Voice.com serves as a consumer advocacy platform that helps victims of poor service, fake commitments, or unresolved complaints to:
- Publicly highlight their grievances to pressure companies to act.
- Guide consumers on filing legal complaints with the right authorities.
- Ensure fair redressal by documenting genuine cases transparently.
- Promote consumer awareness through verified, SEO-ranked case publications.
In cases like Sonali’s, Choice4Voice.com can help escalate the issue to Flipkart’s grievance redressal department, consumer forum, or even the Ministry of Consumer Affairs if no refund or resolution is provided.
Legal Remedies for Flipkart Delivery & Non-Delivery Issues
If a customer’s prepaid order remains undelivered, Indian law offers several remedies under Consumer Protection Act, 2019:
1. File a Complaint with Flipkart’s Grievance Officer
Consumers can contact Flipkart’s grievance officer through the official website for delivery-related issues.
The officer must respond within 30 days.
2. Approach the National Consumer Helpline (NCH)
Register a complaint through consumerhelpline.gov.in or call 1915 for mediation and escalation.
3. File a Complaint under the Consumer Protection Act, 2019
If the issue remains unresolved, consumers can file a case in the District Consumer Disputes Redressal Commission seeking refund, compensation, or penalty.
4. RBI and Cybercrime Portal for Prepaid Refunds
For failed or delayed refunds in prepaid transactions, a complaint can also be filed at:
Departments Where Complaints Can Be Filed
| Department/Authority | Purpose | Official Website |
|---|---|---|
| Flipkart Grievance Officer | Primary escalation for non-delivery | https://www.flipkart.com/helpcentre |
| National Consumer Helpline (NCH) | Mediation and resolution | https://consumerhelpline.gov.in |
| District Consumer Forum | For legal compensation and refund | Via State Consumer Commission |
| Cybercrime Cell | For online fraud or misrepresentation | https://cybercrime.gov.in |
| Ministry of Consumer Affairs (GOI) | Final escalation | https://consumeraffairs.nic.in |
Step-by-Step Guide: How to File a Consumer Complaint
- Collect Evidence: Save all order details, screenshots, and communication with customer support.
- Email Flipkart Grievance Officer: Request written status and refund confirmation.
- Wait 30 Days: Companies are legally bound to respond within this period.
- Escalate to Consumer Forum: File a case through consumerhelpline.gov.in if ignored.
- Submit to Choice4Voice.com: Our team will publish and promote your verified case for higher visibility and quicker resolution.
Legal Cases That Can Be Filed
| Case Type | Applicable Law/Act | Relief Sought |
|---|---|---|
| Deficiency in Service | Consumer Protection Act, 2019 | Refund + Compensation |
| Unfair Trade Practice | Section 2(47), CPA 2019 | Penalty for fake promises |
| Cheating or Misrepresentation | Indian Penal Code, Section 415 | Legal action against false commitments |
| Cyber Fraud (if prepaid refund withheld) | IT Act, 2000 | Refund via cybercrime reporting |
Complaint Templates
Email to Flipkart Grievance Officer
Subject: Urgent Complaint – Non-Delivery of Prepaid Order Despite Multiple Promises
Dear Grievance Officer,
I placed a prepaid order during the Big Billion Days sale, which was scheduled for delivery on 3rd October. However, the order has been repeatedly rescheduled without my consent, and no delivery attempt has been made.
I request immediate action for refund or re-delivery and a written explanation for the repeated delays.
Regards,
[Your Full Name]
[Order ID]
[Date]
Consumer Forum Complaint
Subject: Formal Complaint Against Flipkart for Non-Delivery of Prepaid Product
To,
The District Consumer Disputes Redressal CommissionI, [Your Name], wish to file a complaint against Flipkart for non-delivery of a prepaid product ordered during their sale event. Despite multiple follow-ups and written complaints, the product remains undelivered.
I seek a full refund, compensation for mental distress, and directions for fair service practices.
Regards,
[Your Full Name]
[City, State]
[Signature]
Author
Complainant: Sonali Chakraborty
Verified Source: LinkedIn Post
Q&A on Flipkart Delivery Issues in India
Q1. What should I do if Flipkart reschedules my delivery without consent?
A1. Contact Flipkart support via chat or email and demand written confirmation. If unresolved, escalate to the grievance officer.
Q2. What happens if my prepaid order is not delivered?
A2. You are entitled to a full refund within 7–10 working days under consumer protection laws.
Q3. Can I file a legal complaint for fake delivery promises?
A3. Yes, under the Consumer Protection Act for misrepresentation and deficiency in service.
Q4. Does Flipkart compensate for delayed deliveries?
A4. Generally, no—but you can demand compensation through the consumer forum.
Q5. How to find Flipkart’s grievance officer details?
A5. Visit flipkart.com/helpcentre and navigate to “Grievance Redressal”.
Q6. What if the wish master refuses to deliver my product?
A6. Report the incident immediately to Flipkart support and request reassignment to a different delivery partner.
Q7. Can Flipkart cancel prepaid orders without consent?
A7. No, such cancellations are against fair trade practices and are challengeable legally.
Q8. What is the time limit for Flipkart refunds?
A8. Refunds should be processed within 7–10 days for prepaid orders.
Q9. What legal protection do consumers have in such cases?
A9. Under the Consumer Protection Act, 2019, every buyer is protected against delayed or denied delivery.
Q10. How can Choice4Voice.com help me resolve my Flipkart issue?
A10. Choice4Voice.com amplifies your complaint and guides you on filing it with government departments for faster redressal.
Q11. Can I claim mental harassment compensation for repeated delays?
A11. Yes, through the Consumer Forum citing deficiency in service.
Q12. What if Flipkart’s customer care ignores my emails?
A12. Escalate to the Grievance Officer or file a complaint on pgportal.gov.in.
Q13. What is the difference between COD and prepaid delivery rights?
A13. Both must be treated equally; bias toward COD violates fair trade norms.
Q14. Can I get a refund if Flipkart never shipped my order?
A14. Yes, a full refund must be initiated immediately after the promised delivery date expires.
Q15. What is the National Consumer Helpline number?
A15. Dial 1915 or visit consumerhelpline.gov.in.
Q16. How to track escalation status on Flipkart?
A16. Use the Flipkart Help Centre ticket number for online tracking.
Q17. What documents are required for a consumer complaint?
A17. Order invoice, chat/email proof, screenshots, and payment confirmation.
Q18. Is non-delivery of a product a criminal offense?
A18. It can be, if intentional misrepresentation or fraud is proven.
Q19. What’s the best way to escalate Flipkart complaints publicly?
A19. You can publish through Choice4Voice.com or tag Flipkart’s official LinkedIn handle with proof.
Q20. How can I avoid such issues in the future?
A20. Prefer platforms with transparent logistics tracking and verified delivery partners.
