If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Consumer Shivam Bhardwaj reports a serious safety lapse by Zoomcar after a tyre burst incident left him and his wife stranded on a flyover at midnight, with no timely roadside assistance or emergency help from the company.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Shivam Bhardwaj |
| Company/Brand | Zoomcar India Pvt. Ltd. |
| Product/Service | Self-Drive Car Rental |
| Vehicle Details | Tata Tigor (HR10AN0667) |
| Booking ID | JPSNKQX9K |
| Pickup Time | 8:00 AM, 22nd September 2025 (Gurgaon) |
| Drop Time | 11:00 PM, 22nd September 2025 (Gurgaon) |
| Complaint Type | Vehicle Safety Negligence & Poor Customer Support |
| Issue Description | Tyre burst on flyover; spare tyre had no air; no timely roadside help; customer stranded for hours. |
| Location of Incident | Dwarka Expressway Flyover, near Gurgaon |
| Requested Action | Written apology, full refund, compensation for distress, and clear corrective measures. |
| LinkedIn Source | View Original Post |
Full Write-Up
A consumer named Shivam Bhardwaj recently shared his deeply concerning experience with Zoomcar, one of India’s leading self-drive car rental platforms. His ordeal highlights serious vehicle safety and emergency response failures that put both him and his wife in potential danger.
Incident Overview
On 22nd September 2025, Shivam rented a Tata Tigor (HR10AN0667) through Zoomcar under booking ID JPSNKQX9K for a round trip from Gurgaon to Bhiwani. While returning late at night around 10:45 PM on the Dwarka Expressway flyover, the car’s tyre suddenly burst. He immediately pulled over to the side to ensure safety and tried to replace the tyre himself.
Unfortunately, things worsened:
- He discovered that the spare tyre had zero air pressure.
- Despite being in an unsafe situation past midnight, Zoomcar’s roadside support failed to respond promptly.
- Repeated calls to Zoomcar’s helpline went unanswered or disconnected.
- The vehicle owner also emailed Zoomcar support at 11:47 PM, but no action was taken.
Stranded with his wife on a deserted flyover, Shivam had to learn how to use the jack from YouTube and change the tyre himself, only to find that it was unusable. By the time any response was received, the issue had already been resolved with help from the vehicle owner not Zoomcar.
He finally reached home around 3:00 AM, completely exhausted and disturbed by the lack of assistance.
Key Concerns Raised by the Complainant
- Unroadworthy Vehicle: The car’s spare tyre was flat, indicating poor pre-rental inspection and maintenance.
- Lack of Emergency Support: Zoomcar failed to provide timely roadside assistance during a critical situation.
- Safety Risk: Being stranded on a flyover past midnight posed serious safety hazards.
- Customer Negligence: Despite multiple calls and an official email, Zoomcar did not offer help.
- Delayed Response: By the time support was available, the crisis had already been managed by external help.
How Choice4Voice.com Can Help
At Choice4Voice.com, we assist consumers like Shivam Bhardwaj who face negligence from major service providers. Our platform ensures:
- Public amplification of genuine grievances to hold companies accountable.
- Assistance in legal and regulatory complaint filing.
- Draft templates for contacting consumer courts, police, and regulatory authorities.
- Awareness creation to prevent similar incidents for other consumers.
If you’ve faced safety or negligence issues with any car rental service, you can submit your case via our Consumer Complaint Form for review and publication.
Applicable Legal Cases & Authorities
| Law / Authority | Purpose |
|---|---|
| Consumer Protection Act, 2019 | To seek refund, compensation, and damages for negligence and service deficiency. |
| Motor Vehicles Act, 1988 | To ensure the roadworthiness of rental vehicles and compliance with safety standards. |
| Legal Metrology Act, 2009 | To challenge misleading rental claims or improper disclosures. |
| District Consumer Dispute Redressal Commission (DCDRC) | To file a claim for deficiency in service and safety negligence. |
| Local Police / Cyber Crime Cell | If the negligence caused physical danger or emotional trauma. |
Step-by-Step Guide to File a Complaint
1. Report to Zoomcar Customer Care
- Email: customerservice@zoomcar.com
- Subject: Complaint – Negligence & Safety Lapse (Booking ID: JPSNKQX9K)
- Include booking details, incident summary, and photos if available. Request refund and compensation.
2. Escalate to the Grievance Officer
- Email: grievance.officer@zoomcar.com
- Mention prior correspondence, request formal acknowledgment and written apology.
3. File a Complaint on National Consumer Helpline
- Visit https://consumerhelpline.gov.in
- Register under “Deficiency of Service” → “Car Rental / Mobility App” category.
4. Submit to the District Consumer Forum
- Website: https://edaakhil.nic.in
- Attach proof of booking, communication logs, and any expenses incurred.
Pre-Drafted Complaint Templates
A. Email to Zoomcar Customer Support
Subject: Urgent Complaint – Tyre Burst & Lack of Roadside Support (Booking ID: JPSNKQX9K)
Dear Zoomcar Support Team,
I am writing to report a serious incident involving your vehicle Tata Tigor (HR10AN0667) during my booking on 22nd September 2025. The tyre burst on Dwarka Expressway at night, and the spare tyre had zero air. Despite repeated calls, no timely roadside assistance was provided, leaving me and my wife stranded for hours.
I request a full refund, written apology, and compensation for the mental distress and safety risk caused by this negligence.
Sincerely,
Shivam Bhardwaj
Gurgaon
B. Consumer Forum Complaint Draft
Subject: Complaint under Consumer Protection Act, 2019 – Negligence by Zoomcar
To,
The District Consumer Dispute Redressal Commission
I, Shivam Bhardwaj, booked a self-drive car from Zoomcar (Booking ID: JPSNKQX9K). On 22nd September 2025, the tyre burst and the spare tyre was unusable. Despite repeated calls, no roadside help arrived. I seek full refund and compensation for deficiency in service and mental harassment.
Attachments: Booking receipt, communication screenshots, incident summary.
About the Brand: Zoomcar India Pvt. Ltd.
Zoomcar is one of India’s largest self-drive car rental platforms founded in 2013, operating in major cities like Delhi, Bangalore, Pune, and Hyderabad. The company provides cars on short-term and long-term rentals through a shared vehicle model.
Despite its popularity, Zoomcar has faced increasing consumer complaints related to:
- Refund delays,
- Poor vehicle maintenance,
- Unresponsive customer care, and
- Negligence in safety compliance.
Official Contact Details:
- Website: https://www.zoomcar.com
- Email: customerservice@zoomcar.com
Questions and Answers (Zoomcar Complaint Guide)
1. What should I do if Zoomcar provides a damaged or unsafe car?
Immediately take photos, inform Zoomcar support, and demand a replacement vehicle or refund.
2. Can I get a refund if Zoomcar fails to provide roadside assistance?
Yes, under the Consumer Protection Act, you can claim a full refund and compensation for mental distress.
3. What qualifies as negligence in car rental services?
Providing unfit vehicles, poor maintenance, or lack of timely assistance during emergencies.
4. How to contact Zoomcar’s grievance officer?
You can email grievance.officer@zoomcar.com with your booking details and complaint summary.
5. What are my legal rights if Zoomcar’s vehicle causes a safety risk?
You can file for compensation in the District Consumer Forum under “deficiency in service.”
6. Can I file a complaint against Zoomcar online?
Yes, through https://consumerhelpline.gov.in or https://edaakhil.nic.in.
7. What documents should I attach for a consumer case?
Booking ID, payment proof, communication emails, and incident photos.
8. What if Zoomcar delays refund even after complaint?
Escalate to the Consumer Forum or RBI Ombudsman if payment gateway was involved.
9. How long does Zoomcar take to resolve complaints?
Generally within 10–15 days, but escalations may take longer if compensation is requested.
10. What’s the helpline number of Zoomcar India?
Zoomcar primarily supports through its mobile app chat and email — no direct public helpline is officially listed.
11. Who regulates car rental companies in India?
The Ministry of Road Transport and Highways and local transport authorities oversee compliance.
12. Can I sue Zoomcar for mental distress?
Yes. Under the Consumer Protection Act, you can seek damages for mental harassment and negligence.
13. Does Zoomcar inspect vehicles before renting?
They are required to, but this case shows clear lapses in inspection and maintenance.
14. What happens if roadside support doesn’t respond?
You can hold the company liable for deficiency in service and safety endangerment.
15. How to ensure rented vehicles are roadworthy?
Inspect tyres, brakes, and tools before driving; report any defects immediately on pickup.
16. Can I demand compensation beyond refund?
Yes, if negligence caused safety risk or emotional trauma, you can claim additional damages.
17. How to track consumer complaint progress?
You can track your case on edaakhil.nic.in using your docket number.
18. Are self-drive car companies covered under consumer laws?
Yes, all rental and digital mobility services are covered under the Consumer Protection Act.
19. How does Choice4Voice.com help with car rental complaints?
We publish verified consumer cases, provide complaint templates, and guide users legally.
20. Can Zoomcar lose its license for repeated negligence?
If multiple verified complaints are filed, authorities can initiate license review or suspension.
Author:
Shivam Bhardwaj
Consumer & Safety Advocate : LinkedIn Post URL
