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Submit your complaint →Axis Bank customer Shijin Shaji has accused the bank of ignoring his complaint (Case ID 250828384953) for months without resolution. Learn how to take legal action, file RBI Ombudsman complaints, and how Choice4Voice.com helps consumers get justice.
Complaint Summary : Axis Bank Complaint: Shijin Shaji Alleges Unresolved Case ID 250828384953 Despite Months of Follow-Up
| Details | Information |
|---|---|
| Complainant Name | Shijin Shaji |
| Not disclosed | |
| Company/Brand | Axis Bank |
| Complaint Type | Unresolved Complaint / Service Deficiency |
| Product/Service | Retail Banking Services |
| Case ID | 250828384953 |
| Issue Description | Complaint pending for over two months with no action despite repeated follow-ups with branch, nodal officer, and customer support |
| Date of Incident | Ongoing since August 2025 |
| Company’s Response | No proper resolution provided |
| Source | Verified LinkedIn Post by Complainant |
Full Complaint Narrative
Complainant: Mr. Shijin Shaji
Case ID: 250828384953
Platform: LinkedIn (Public Post, 4 hours ago)
In a strongly worded LinkedIn post, Shijin Shaji, a verified professional, publicly criticized Axis Bank for what he described as “pathetic customer service and unprofessional complaint management.”
According to his statement, his official complaint — Case ID 250828384953 — has been pending for over two months with no meaningful response or resolution from the bank. Despite multiple follow-ups with Axis Bank’s customer care, branch officials, and even the Nodal Officer, the issue remains unresolved.
The complainant alleges that:
- The bank’s team kept giving generic responses and repeated excuses.
- Even the Nodal Officer and backend service team failed to take ownership.
- The case has remained open for months, indicating gross negligence and lack of accountability.
He further compared Axis Bank’s service to “government banking systems,” claiming that the private bank’s customer handling is even less efficient than government institutions. The post reflects deep frustration and loss of trust in the brand’s integrity.
Consumer Rights & Banking Service Standards
Every customer of a private or public bank in India is protected under RBI’s Consumer Charter for Banks. This mandates:
- Banks must resolve all customer complaints within 30 days.
- They must provide written responses with resolution status.
- Delay or inaction amounts to deficiency in service under the Consumer Protection Act, 2019.
- Customers can escalate to the RBI Ombudsman if the bank fails to act.
In this case, Axis Bank’s continued silence and lack of timely resolution could be treated as a violation of RBI’s complaint handling policy and Consumer Rights.
How Choice4Voice.com Can Help
At Choice4Voice.com, we help consumers like Shijin Shaji who face corporate negligence or unresponsive customer care. Our platform ensures your voice reaches the right audience and authorities.
We assist you with:
- Drafting legally structured complaint letters and follow-up notices.
- Escalating issues directly to bank nodal officers, regulators, and ombudsman offices.
- Publishing verified consumer complaints to create public pressure through our website and LinkedIn reach.
- Guiding complainants on compensation claims and legal escalation options.
- Assisting in filing Consumer Forum cases or FIRs if fraud or monetary loss is involved.
We ensure no complaint remains unheard especially when institutions like Axis Bank fail to act responsibly.
Applicable Legal Remedies
| Legal Path | Relevant Authority | Purpose | Expected Outcome |
|---|---|---|---|
| RBI Ombudsman Complaint | Reserve Bank of India | For non-resolution of bank complaints beyond 30 days | Directive to bank and possible compensation |
| Consumer Court Case | District Consumer Disputes Redressal Commission | For harassment, mental agony, and delay | Compensation and written apology |
| Ministry of Consumer Affairs Portal | Consumerhelpline.gov.in | For policy violations and unresolved issues | Advisory to bank and public record |
| Escalation to Nodal Officer | Axis Bank Nodal Department | Mandatory step before legal escalation | Internal redressal within 10 working days |
Step-by-Step Complaint Filing Guide
Step 1: Email Axis Bank’s Nodal Officer
- Write to: nodal.officer@axisbank.com
- Subject: “Urgent – Unresolved Case ID 250828384953 – Request for Immediate Resolution”
- Include complaint details, communication history, and screenshots.
- Mention that failure to respond within 7 working days will lead to legal escalation.
Step 2: File an RBI Ombudsman Complaint
- Visit https://cms.rbi.org.in.
- Select Axis Bank → Service Deficiency → Upload Evidence.
- RBI Ombudsman usually responds within 30–45 days.
- Keep acknowledgment for record.
Step 3: File a Complaint on Consumer Helpline
- Visit https://consumerhelpline.gov.in.
- Choose Banking → Deficiency in Service → Axis Bank.
- Upload communication trail and Case ID reference.
Step 4: Report via Choice4Voice.com
- Visit https://choice4voice.com.
- Submit your case via our official Google Form.
- Genuine cases are published to generate public pressure on defaulting companies.
Pre-Drafted Complaint Templates
1. Complaint Escalation Email (to Axis Bank)
Subject: Urgent Escalation – Unresolved Complaint (Case ID: 250828384953)
Dear Nodal Officer,
I am writing regarding my unresolved complaint (Case ID: 250828384953) pending for over two months. Despite multiple follow-ups with your branch and customer support, the issue remains unresolved.
This delay violates RBI’s customer service policy requiring resolution within 30 days. Kindly treat this as an official escalation and provide a written resolution within 7 working days, failing which I will escalate to the RBI Ombudsman and Consumer Forum.
Sincerely,
[Your Full Name]
[Registered Contact Number]
[City, State]
2. RBI Ombudsman Complaint Format
Subject: Complaint Against Axis Bank for Unresolved Case ID 250828384953
Respected Sir/Madam,
I wish to report that Axis Bank has failed to resolve my complaint (Case ID: 250828384953) despite over two months of follow-ups with multiple departments. This constitutes service deficiency under RBI guidelines.
Please initiate necessary action and direct Axis Bank to provide immediate redressal.
Sincerely,
[Your Full Name]
[City, Contact Number]
Brand Overview: Axis Bank
Founded in 1993, Axis Bank is among India’s leading private sector banks offering retail, corporate, and investment banking services. Despite its scale and reputation, consumer complaints about poor service quality, delayed responses, and unresolved grievances have increased significantly on public platforms like Twitter, LinkedIn, and grievance portals.
The present case reflects a growing pattern of customer dissatisfaction and inadequate complaint management, which could harm the bank’s credibility if not addressed promptly.
Official Contact Points for Axis Bank Complaints
| Department | Contact Channel | Purpose |
|---|---|---|
| Customer Care | https://www.axisbank.com/support | General inquiries |
| Nodal Officer | nodal.officer@axisbank.com | Escalated complaints |
| Principal Nodal Officer | pnodal.officer@axisbank.com | Unresolved grievance escalation |
| RBI Ombudsman | https://cms.rbi.org.in | External escalation |
| Choice4Voice | https://choice4voice.com | Advocacy and publication support |
LinkedIn Source
Original Post: Shijin Shaji on LinkedIn
Author
Complainant: Shijin Shaji
Verified Consumer Post via LinkedIn
Frequently Asked Questions (Detailed Q&A)
1. What should I do if Axis Bank ignores my complaint?
If Axis Bank does not respond within 30 days, escalate directly to the RBI Ombudsman through cms.rbi.org.in. Keep all communication records as proof. You may also approach Choice4Voice.com to help prepare and publish your case professionally.
2. What is the RBI Ombudsman, and how does it help?
The RBI Ombudsman is a quasi-judicial authority that addresses consumer complaints against banks. It investigates issues such as delayed services, unauthorized charges, and negligence. If your claim is found genuine, RBI can order compensation and direct Axis Bank to take corrective action.
3. How can I file a complaint with the RBI Ombudsman online?
You can visit https://cms.rbi.org.in, choose “Lodge Complaint,” select Axis Bank, fill the issue type, and attach supporting documents (emails, screenshots, etc.). You’ll receive an acknowledgment and can track progress online.
4. How much compensation can I claim for mental harassment or inconvenience?
Under Consumer Protection Act, 2019, you may claim compensation for mental agony, time loss, and negligence. Consumer Commissions often award compensation between ₹5,000 to ₹1,00,000 depending on case severity.
5. What happens if Axis Bank still doesn’t respond even after the Ombudsman order?
If the bank fails to comply, the RBI may impose penalties or restrict its operations related to complaint handling. You can also file a Consumer Forum case for contempt and further compensation.
6. How long does the RBI Ombudsman take to resolve a complaint?
Generally, 30–60 days. If the case involves internal investigation or bank verification, it may extend up to 90 days. The complainant is notified at each stage.
7. Can I file multiple complaints for the same issue?
No. You can file only one complaint per issue — first with the bank, then with the RBI Ombudsman if not resolved. Filing duplicate complaints may lead to rejection.
8. Are private banks like Axis Bank legally bound by RBI regulations?
Yes. All private and public banks in India operate under the Banking Regulation Act, 1949, and are legally bound to comply with RBI’s consumer protection directives.
9. How can I contact Axis Bank’s Principal Nodal Officer directly?
Email: pnodal.officer@axisbank.com.
Mention your Case ID, branch name, and describe the issue briefly. Always mark it as “Final Escalation Before RBI Complaint.”
10. What documents should I attach while filing complaints?
Attach complaint acknowledgment, previous emails, screenshots of responses, account details (masked), and any reference numbers. The stronger your documentation, the faster your case moves.
11. Can Choice4Voice.com represent me in front of consumer authorities?
Choice4Voice.com does not act as a legal firm but provides advocacy support, draft templates, and awareness. It helps your complaint gain visibility and public support, increasing the chance of a quick resolution.
12. Can I withdraw my RBI complaint later?
Yes. You can withdraw by writing to the Ombudsman citing reasons. However, once withdrawn, you cannot reopen the same case for the same issue.
13. What if my complaint involves a financial loss?
You can claim reimbursement directly through the Consumer Court if Axis Bank fails to compensate. Submit proof of loss (statements, receipts, etc.) to strengthen your claim.
14. What is the difference between a Nodal Officer and a Principal Nodal Officer?
- Nodal Officer: Handles first-level escalations.
- Principal Nodal Officer: Deals with cases unresolved by the Nodal Officer and reports to RBI compliance divisions.
15. What should I write in my escalation email subject?
Use specific language like “Unresolved Axis Bank Complaint – Case ID [Your ID] – Immediate Action Required” for faster attention.
16. Can I file a complaint through the government grievance portal (PG Portal)?
Yes. Visit https://pgportal.gov.in and file under Ministry of Finance → Department of Financial Services → Banking Sector.
17. What are the RBI’s timelines for complaint resolution?
RBI mandates:
- Bank response within 30 days
- Ombudsman resolution within 90 days
Delays beyond this are considered service deficiency.
18. Can I sue Axis Bank in Consumer Court without a lawyer?
Yes. You can self-represent by filing online at https://edaakhil.nic.in. The process is designed to be consumer-friendly and does not require a lawyer.
19. What is the role of Choice4Voice.com in such cases?
Choice4Voice.com acts as a consumer advocacy news platform that highlights unresolved cases publicly to build accountability. It increases awareness, mobilizes support, and ensures public pressure drives faster resolution.
20. How can I prevent future issues with Axis Bank?
- Keep written proof of all communications.
- Always use registered emails and official portals.
- Review all service charges regularly.
- Follow up every 7 days and escalate after 30 days if unresolved.
