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Submit your complaint →Shiv Meena accuses Flipkart of delivering an iPhone 16 Pro with a non-genuine display and mismatched invoice details during Big Billion Days. Read full complaint, legal rights, and how to report such e-commerce frauds.
Complaint Summary : Flipkart Complaint: Shiv Meena Alleges Fake iPhone 16 Pro Display and Invoice Mismatch During Big Billion Days Sale
| Details | Information |
|---|---|
| Complainant Name | Shiv Meena |
| Not disclosed | |
| Company/Brand | Flipkart |
| Product/Service | iPhone 16 Pro |
| Complaint Type | Fake Product / Invoice Mismatch / E-commerce Fraud |
| Order Date | September 22, 2025 |
| Incident Date | September 26, 2025 |
| Issue Description | Flipkart allegedly delivered an iPhone 16 Pro with a non-genuine display and mismatched invoice IMEI, despite multiple follow-ups and evidence shared by the customer. |
| LinkedIn Source | Original Post by Shiv Meena |
| Status | Unresolved |
| Company’s Response | No effective resolution provided |
Full Complaint Details
Complainant: Shiv Meena, Software Development Engineer-II at Highspot, publicly shared his frustration over Flipkart’s handling of his recent iPhone 16 Pro order during the Big Billion Days Sale.
According to Shiv, he placed the order on September 22, 2025, expecting a smooth delivery experience. However, the order was repeatedly delayed and rescheduled without explanation. Despite multiple customer care calls, Flipkart allegedly provided only generic assurances.
The phone was finally delivered on September 26, but upon setup, it displayed a critical alert:
“Display is not recognisable, may not be genuine.”
Concerned, Shiv immediately visited an Apple-authorised service centre, where technicians confirmed in writing that the display was not original Apple hardware. They further found that the IMEI number on Flipkart’s invoice did not match the device, rendering the invoice invalid for warranty or verification purposes.
When Shiv reported this to Flipkart, the company instructed him to share photographs of the box and service report. Despite repeatedly submitting these documents, Flipkart’s support team kept claiming non-receipt, later admitting receipt but still failing to take any corrective action.
This experience has left the customer frustrated and disappointed, raising questions about Flipkart’s product authenticity, verification process, and after-sales service standards. Shiv has urged Flipkart and Apple to address such serious lapses, highlighting how customers risk being defrauded during major sale events.
How Choice4Voice.com Can Help
If you have faced a similar issue, Choice4Voice.com can help you raise your complaint publicly and get attention from company officials, regulators, and the media.
We assist by:
- Publishing verified consumer complaints on our platform.
- Escalating issues to concerned brand officials through LinkedIn.
- Guiding you through legal escalation steps including consumer court filings and cyber-fraud complaints.
- Providing pre-drafted templates for RBI Ombudsman, Cybercrime Portal, and Consumer Forum submissions.
Applicable Legal Cases and Authorities
| Issue Type | Applicable Legal Acts | Where to File |
|---|---|---|
| Fake or non-genuine product delivered | Consumer Protection Act, 2019 | District Consumer Dispute Redressal Commission |
| Invoice mismatch or false documentation | IPC Section 420 – Cheating | Local Police Station / Cyber Crime Cell |
| E-commerce fraud | IT Act, 2000 | National Cyber Crime Portal (https://cybercrime.gov.in) |
| Unfair trade practice | Consumer Protection (E-commerce) Rules, 2020 | Consumer Helpline (https://consumerhelpline.gov.in) |
Step-by-Step Guide to File a Complaint Against Flipkart
- Collect Evidence: Keep order details, invoice, photos, and Apple service report.
- Email Flipkart Support: Write a detailed email to cs@flipkart.com with all attachments.
- Wait for 7 Working Days: Allow Flipkart to respond.
- Escalate to Nodal Officer: If unresolved, contact Flipkart’s Nodal Officer via the official website.
- File Consumer Complaint: Use consumerhelpline.gov.in to lodge your case.
- Approach Cyber Crime Cell: If fraudulent IMEI or fake product is confirmed, file a complaint on the Cybercrime Portal.
- Submit Complaint to Choice4Voice.com: We will publish your story and help you get visibility.
Pre-Drafted Complaint Templates
1. Email to Flipkart Nodal Officer
Subject: Urgent Complaint Regarding Fake iPhone 16 Pro and Invoice Mismatch
Dear Nodal Officer,
I received an iPhone 16 Pro from Flipkart that has a non-genuine display and an invalid invoice (IMEI mismatch). Despite repeated follow-ups, the issue remains unresolved.
Please initiate an investigation and process a full refund/replacement immediately.
Regards,
[Your Name]
[Order ID]
2. Consumer Forum Complaint
Mention your details, describe the incident clearly, and attach supporting documents (invoice, photos, service report, communication logs).
3. FIR or Cybercrime Complaint
File under Section 420 of IPC for cheating and IT Act Section 66D for online fraud.
Brand Background: Flipkart
Founded in 2007 by Sachin and Binny Bansal, Flipkart is one of India’s largest e-commerce platforms, owned by Walmart Inc. Despite its vast network, Flipkart frequently faces criticism for issues like fake products, delayed deliveries, and poor after-sales support.
Customers are advised to verify product authenticity and retain all transaction proofs when purchasing electronics or high-value goods.
Complainant Author
Name: Shiv Meena
Profession: Software Development Engineer-II @ Highspot
Location: India
Source: Public LinkedIn post
Q&A Related to Flipkart Fake Product Complaints
Q1. What should I do if Flipkart delivers a fake iPhone?
A1. Report the issue immediately to Flipkart customer support with photo evidence and the service report. If unresolved within 7 days, escalate to the Consumer Forum and file a complaint on cybercrime.gov.in.
Q2. How can I verify if my iPhone is genuine?
A2. Visit Apple’s official website (checkcoverage.apple.com) and enter your IMEI number. If Apple does not recognise it, your device may not be genuine.
Q3. What does it mean when the iPhone says “Display not recognisable”?
A3. It means the display is not Apple-original or has been replaced by unauthorised parts — a serious authenticity issue.
Q4. Can Flipkart be held liable for selling counterfeit electronics?
A4. Yes. Under the Consumer Protection Act, 2019, Flipkart is responsible for ensuring product authenticity and can be penalised for fraudulent listings.
Q5. How to escalate a complaint within Flipkart?
A5. You can email Flipkart’s Nodal Officer or file through the Consumer Protection Portal with proof.
Q6. Can I claim compensation for mental harassment or financial loss?
A6. Yes, you can request compensation in your consumer complaint citing loss of time, stress, and fraudulent sale.
Q7. What if Flipkart refuses to replace the product?
A7. You can demand a refund or replacement under Section 21 of the Consumer Protection (E-commerce) Rules, 2020.
Q8. Does Flipkart verify sellers before listing iPhones?
A8. Flipkart claims to verify sellers, but counterfeit cases still occur. Always buy from “Flipkart Assured” or Apple-authorised sellers.
Q9. How long does Flipkart take to resolve such cases?
A9. Usually 7–15 business days, but delays are common in high-value disputes.
Q10. Can I file an FIR for fake online delivery?
A10. Yes, at your nearest police station or via the National Cyber Crime Portal.
Q11. Is invoice mismatch a criminal offence?
A11. Yes, it falls under forgery and cheating (IPC Sections 468 and 420).
Q12. Can I approach Apple for help?
A12. Apple cannot replace products purchased from unauthorised sellers. However, you can use their report as legal proof.
Q13. What evidence should I attach for complaint filing?
A13. Invoice, IMEI proof, Apple service report, communication screenshots, and delivery slips.
Q14. How to track a consumer complaint?
A14. Log in to consumerhelpline.gov.in using your registered mobile number and view the case status.
Q15. Can I get a refund from my credit card if Flipkart fails to resolve it?
A15. Yes, you can raise a chargeback request through your bank citing fraudulent delivery.
Q16. How can Choice4Voice.com help?
A16. By publishing verified consumer stories, connecting them to regulatory bodies, and amplifying them on LinkedIn to compel brand action.
Q17. Are fake Apple products common on Flipkart?
A17. There have been multiple verified complaints from buyers during sale events.
Q18. How to ensure authenticity before purchase?
A18. Always cross-check the seller’s details, IMEI, and Apple coverage before activating the phone.
Q19. What penalties can Flipkart face for fake product delivery?
A19. Consumer Court can impose compensation orders, refund mandates, and penalties up to ₹10 lakh for repeated violations.
Q20. Where can I read verified consumer complaints?
A20. Visit Choice4Voice.com, India’s growing platform for publishing genuine customer grievance stories and guiding legal action.
