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Submit your complaint →Senior Software QA Engineer Javeed Shaik reports an incident of staff misbehavior at SBI’s Kovur Branch, where an employee allegedly threw a stapler in frustration after 4 PM. Read the full complaint, legal rights under Consumer Protection Act and RBI guidelines, and learn how Choice4Voice.com helps customers file official complaints with SBI, RBI Ombudsman, and Banking Lokpal to ensure accountability and respectful customer service.
Complaint Summary : SBI Customer Alleges Staff Misbehavior at Kovur Branch – Javeed Shaik Files Complaint on Choice4Voice.com
| Details | Information |
|---|---|
| Complainant Name | Javeed Shaik |
| Not disclosed | |
| Company/Brand | State Bank of India (SBI) |
| Branch | Kovur Branch |
| Complaint Type | Staff Misbehavior / Unprofessional Conduct |
| Date of Incident | 7th October 2025 |
| Time of Incident | Around 4:00 PM |
| Employee Involved | Ms. Roopa |
| Complaint Platform | |
| Status | Unresolved |
| Company Response | Awaited |
| LinkedIn Source | Original Post by Javeed Shaik |
Full Complaint Details
Javeed Shaik, a Senior Software QA Engineer at Trellix, visited the State Bank of India (SBI) Kovur Branch on 7th October 2025 around 4:00 PM for a routine banking matter.
He was directed to the desk of Ms. Roopa, an SBI staff member. However, instead of assistance, he encountered rude and unprofessional behavior. According to his LinkedIn post, Ms. Roopa appeared visibly irritated, spoke impolitely, and even threw a stapler on the desk in frustration, citing the late hour.
This act, as described by the complainant, was arrogant, disrespectful, and unprofessional, leaving him deeply disappointed as a long-time SBI customer.
Key Issues Highlighted
- Unprofessional Behavior by SBI Staff – Throwing an object during customer interaction indicates misconduct.
- Violation of Banking Conduct Standards – The RBI’s customer service charter mandates courteous and respectful treatment of every customer.
- Emotional Distress – The complainant felt humiliated in a public setting.
- Negligence in Complaint Redressal – No formal apology or response has been issued by the branch yet.
Complainant’s Demand
- A formal apology from the concerned employee.
- Strict disciplinary action to ensure accountability.
- Training and sensitization of SBI staff on customer service ethics.
How Choice4Voice.com Can Help
Choice4Voice.com plays a crucial role in ensuring accountability and justice for consumers who face disrespectful or unethical treatment from public or private organizations including major banks like SBI.
Here’s how Choice4Voice.com assists in cases like staff misbehavior or harassment by bank officials:
1. Amplifying Genuine Complaints
Choice4Voice.com publishes verified complaints like this across its platform and social channels, ensuring the issue reaches senior SBI officials, media, and public attention, forcing timely redressal.
2. Applicable Legal Cases and Remedies
| Type of Legal Case | Where It Can Be Filed | Purpose |
|---|---|---|
| Deficiency in Customer Service | Consumer Forum | For mental harassment or misconduct by banking staff |
| Negligence in Duty | RBI Banking Ombudsman | For violation of RBI’s Customer Charter and delay in redressal |
| Misconduct by Public Servant | Bank’s Internal Vigilance/HR Department | To ensure internal inquiry and disciplinary action |
| Violation of RBI Fair Practices Code | RBI Consumer Education and Protection Cell (CEP) | For unprofessional or intimidating conduct by bank employees |
3. Step-by-Step Complaint Filing Guide
Step 1: Visit Choice4Voice.com and submit your case under the Banking Complaints category.
Step 2: Choice4Voice.com team verifies the case and drafts a professional complaint letter to SBI’s Nodal Officer and the RBI Ombudsman.
Step 3: Users receive ready-to-send legal templates to file directly on:
- RBI Integrated Ombudsman Portal
- Department of Financial Services
- Ministry of Consumer Affairs
Step 4: Choice4Voice.com monitors escalation progress and highlights unresolved complaints publicly for faster outcomes.
4. Legal Templates Provided by Choice4Voice.com
- Complaint Letter to SBI Branch Manager / Zonal Office
- Official Email to RBI Ombudsman for Banking Misconduct
- Complaint Format for Consumer Forum (Mental Harassment)
- Letter to Ministry of Finance (Banking Division)
Each template includes:
- Proper subject lines
- Relevant legal references
- Space for complaint number, branch code, and date of incident
5. Public Pressure and Institutional Accountability
By featuring such complaints, Choice4Voice.com ensures transparency and public accountability, compelling large institutions like SBI to handle customer grievances with seriousness and respect.
Complainant Author
Name: Javeed Shaik
Profession: Senior Software QA Engineer, Trellix
Location: Kovur, India
Q&A on SBI Customer Misbehavior and Complaint Redressal
Q1. Can a customer file a complaint for rude behavior by SBI staff?
A1. Yes. As per RBI’s Charter of Customer Rights, any rude or disrespectful conduct can be formally complained about through the SBI grievance system or RBI Ombudsman.
Q2. How do I complain about SBI staff misbehavior?
A2. You can file directly on the SBI Online Complaint Portal, or via the RBI Ombudsman using Choice4Voice.com templates.
Q3. What is the RBI Ombudsman?
A3. The RBI Ombudsman is a quasi-judicial authority that resolves disputes between customers and banks regarding poor service or misconduct.
Q4. Can SBI staff be penalized for misbehavior?
A4. Yes, internal disciplinary action and transfer can be enforced under SBI Staff Conduct Rules.
Q5. Can I demand a written apology from the bank?
A5. Absolutely. Customers are entitled to a written apology if they experience misconduct.
Q6. Can I claim compensation for mental harassment?
A6. Yes, the Consumer Forum can order monetary compensation for mental stress and humiliation.
Q7. What if SBI doesn’t respond to my complaint?
A7. Escalate to RBI Ombudsman after 30 days with the proof of your initial complaint.
Q8. How long does the RBI Ombudsman take to resolve a complaint?
A8. Usually within 30–45 working days, depending on case complexity.
Q9. What documents should I attach with my complaint?
A9. Visit record, date/time of incident, names of staff involved, screenshots, or CCTV reference if available.
Q10. Can Choice4Voice.com represent my case publicly?
A10. Yes, Choice4Voice.com publishes genuine cases to attract media and institutional attention.
Q11. Can such incidents be treated as public misconduct?
A11. Yes, under Public Servants Conduct Rules, banking staff are obligated to maintain decorum.
Q12. What laws protect consumers in banking disputes?
A12. Consumer Protection Act 2019 and Banking Regulation Act 1949.
Q13. Can I contact SBI Head Office directly?
A13. Yes, via chairman@sbi.co.in or nodalofficer@sbi.co.in (template available on Choice4Voice.com).
Q14. Can I also inform the HR department?
A14. Yes, internal complaint can be made for behavioral violations.
Q15. What is “deficiency in service” in banking terms?
A15. Any action or inaction by bank staff causing harm, loss, or inconvenience to a customer.
Q16. Can SBI be held legally liable for its staff’s actions?
A16. Yes, the bank is vicariously liable for employees acting within their official capacity.
Q17. Can I request CCTV footage of the incident?
A17. Yes, under the Right to Information (RTI) Act, within 30 days of the incident.
Q18. How does Choice4Voice.com ensure results?
A18. By combining legal escalation, public exposure, and official follow-up templates.
Q19. Are such complaints made public?
A19. Only verified cases are published on Choice4Voice.com to maintain credibility.
Q20. Why choose Choice4Voice.com for SBI issues?
A20. Because it provides ready legal tools, media visibility, and multi-agency complaint support, ensuring customers never face large institutions alone.
