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Submit your complaint →Bangalore woman Riya Kalita accuses Blinkit of ignoring CCTV proof after being hit by a delivery partner. Complaint highlights road safety and corporate accountability failures.
Complaint Summary : Riya Kalita vs Blinkit – Customer Alleges Bike Collision by Delivery Partner in Bangalore | Blinkit Denies Despite Video Proof
| Field | Details |
|---|---|
| Customer Name | Riya Kalita |
| Not disclosed | |
| Complaint Type | Physical Accident & Negligence |
| Company/Brand | Blinkit |
| Product/Service | Delivery Services |
| Incident Location | Devarachikkanahalli, Bangalore (560114) |
| Date of Incident | 7th October 2025 |
| Company’s Response | Denied accident claim, citing delivery partner’s denial despite CCTV proof |
| Nature of Complaint | Hit-and-run attempt, poor investigation, and lack of accountability |
| Complainant’s Statement | Blinkit closed the case after simply asking the delivery partner if he hit me he said no, and they accepted that as truth. |
Full Case Summary
On 7th October 2025, Riya Kalita, a Program Manager in Web3 & Blockchain, was struck by a Blinkit delivery partner riding on the wrong side of the road near Devarachikkanahalli, Bangalore (560114). The delivery partner allegedly collided with her scooter and attempted to flee the scene, but was stopped by local residents.
Following the incident, Riya immediately contacted Blinkit customer care and shared:
- Photographs of her damaged vehicle
- CCTV footage clearly capturing the collision
- A detailed written account of the incident
However, the company’s response left her shocked. After waiting 24 hours, Blinkit’s “investigation” reportedly involved only asking the delivery partner if he had hit her, to which he replied “no.” The company then marked the case as resolved.
Customer’s Perspective
According to Riya, Blinkit’s handling of the issue reflects severe negligence and lack of empathy. Despite having video proof, the company:
- Dismissed her claim citing “no intentional harm”
- Declined to offer any compensation or repair support
- Offered a generic apology without corrective action
She further wrote that Blinkit’s approach “reduces serious incidents to mere ticket closures,” calling it a “case study in corporate irresponsibility.”
Riya emphasized that such behavior not only undermines customer trust but also poses a serious risk to public safety, especially when gig delivery operations are expanding rapidly.
Legal and Regulatory Implications
The case raises key legal and ethical questions under Indian consumer protection and motor vehicle laws:
1. Possible Legal Violations
- Negligent driving causing injury – Section 279, Indian Penal Code (IPC)
- Endangering human life by reckless conduct – Section 336, IPC
- Consumer negligence and service deficiency – Consumer Protection Act, 2019
2. Where Complaints Can Be Filed
- Consumer Court (District Commission) for compensation
- Local Police Station / FIR under IPC Sections 279 and 336
- Cyber Grievance Portal (www.cybercrime.gov.in) if digital evidence mishandled
- Ministry of Road Transport and Highways for violation of road safety norms
How Choice4Voice.com Can Help
Choice4Voice.com stands with consumers like Riya Kalita who face indifference after corporate negligence. Our platform:
- Publishes verified consumer complaints to amplify public awareness
- Encourages responsible corporate response through open visibility
- Guides victims on how to escalate issues to relevant legal bodies
We will continue to follow up on this case and update our readers if Blinkit responds formally.
Steps to Take in Similar Cases
If you or someone you know faces a similar issue with a delivery platform accident, here’s what to do:
- Document everything – take photos, CCTV proof, and witness statements.
- File a police complaint (FIR) immediately under relevant IPC sections.
- Email Blinkit’s Grievance Officer with all evidence.
- Approach the Consumer Forum if no resolution within 30 days.
- Submit the case to Choice4Voice.com for independent publication and legal escalation support.
Applicable Legal Templates
- FIR Template:
“I, [Your Name], was hit by a delivery partner of Blinkit on [Date] at [Location]. I sustained damages to my vehicle and emotional distress. I request registration of FIR under IPC Sections 279 and 336 for negligent and dangerous driving.” - Consumer Forum Complaint Template:
“This complaint is against Blinkit for failure to take responsibility for an accident caused by its delivery partner, despite evidence. The company denied accountability, amounting to deficiency in service under the Consumer Protection Act, 2019.”
Brand Overview – Blinkit
Blinkit (formerly Grofers) is a Zomato-owned instant delivery platform headquartered in Gurgaon, India. It promises delivery within minutes, operating in most major cities.
However, incidents like this highlight the urgent need for stronger training, safety checks, and accountability mechanisms for its fleet of delivery partners.
Conclusion
The complaint filed by Riya Kalita is a stark reminder that speed cannot come at the cost of safety. Delivery companies like Blinkit must establish robust accident response mechanisms and ensure transparent investigations.
Corporate accountability begins not when profits rise—but when companies act responsibly in moments that test their ethics.
Q&A
Q1. What happened in the Blinkit accident case in Bangalore?
A Blinkit delivery partner allegedly hit a woman’s scooter and tried to flee; the company later denied responsibility despite CCTV footage.
Q2. Who filed the complaint against Blinkit?
The complainant is Riya Kalita, a Bangalore-based Program Manager.
Q3. Where did the Blinkit accident occur?
Near Devarachikkanahalli, Bangalore (560114).
Q4. What was Blinkit’s response to the complaint?
Blinkit allegedly denied the incident after asking the delivery partner, who said “no,” and closed the case.
Q5. Is there video proof of the accident?
Yes, CCTV footage reportedly shows the collision.
Q6. What laws apply to such incidents in India?
Sections 279 and 336 of the IPC, and provisions under the Consumer Protection Act, 2019.
Q7. Can Blinkit be held liable for a delivery partner’s actions?
Yes, under vicarious liability if the act occurred during official duty.
Q8. How can a customer file a complaint against Blinkit?
Via Blinkit’s grievance email, consumer court, or Choice4Voice.com.
Q9. What compensation can victims claim?
Vehicle repair costs, medical expenses, and mental distress compensation.
Q10. Can FIRs be filed for delivery-related accidents?
Yes, police complaints are allowed for negligent driving under IPC.
Q11. What is Blinkit’s legal responsibility in such cases?
To investigate fairly, cooperate with authorities, and offer redress.
Q12. What role does IRDAI or the government play here?
For road safety oversight and regulation of corporate accountability.
Q13. What should consumers record after an accident?
Date, time, photos, video, and witness details.
Q14. How can Choice4Voice.com assist?
By publishing verified complaints and guiding escalation to authorities.
Q15. Is Blinkit owned by Zomato?
Yes, Blinkit is a subsidiary of Zomato Limited.
Q16. How to contact Blinkit customer support?
Through the Blinkit app or official grievance email listed on their site.
Q17. Can Blinkit delivery partners be penalized?
Yes, if found guilty of reckless driving or misconduct.
Q18. What if Blinkit refuses to respond?
Escalate to consumer court or report via Choice4Voice.com.
Q19. How long does consumer court take to resolve such matters?
Typically 60–120 days depending on evidence.
Q20. What message does this case send to delivery companies?
That public safety must override delivery speed targets and internal metrics.
