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Submit your complaint →Biswanath Giri reports a negative balance in his Axis Bank salary account without prior intimation. Read the full complaint, legal remedies, and how Choice4Voice.com helps customers facing similar banking discrepancies.
Complaint Summary : Biswanath Giri vs Axis Bank – Negative Balance Complaint in Salary Account | Consumer Case
| Complainant Name | Biswanath Giri |
|---|---|
| Designation | Human Resources Officer |
| Bank Name | Axis Bank |
| Issue Type | Unexplained Negative Balance in Salary Account |
| Account Number (Partially Disclosed) | XXXX6295 |
| Amount in Dispute | ₹234 (Negative Balance) |
| Complaint Email ID | giribiswanathXX@gmail.com (Hidden For Privacy) |
| Preferred Resolution | Detailed charge breakdown, correction of balance, and updated statement |
Full Complaint Write-up
Biswanath Giri, a Human Resources Officer, has formally raised a complaint against Axis Bank regarding an unexpected negative balance in his salary account (Account No. XXXX6295).
According to the complainant, he regularly monitors his account transactions and maintains a positive balance. However, upon checking recently, his account reflected a negative balance of ₹234, which was both unexplained and concerning.
Key Points from the Complaint:
- No prior notification or consent was received for any deductions.
- The complainant has requested a complete breakdown of the charges leading to the negative balance.
- He has demanded that Axis Bank rectify the balance immediately and provide a revised statement.
- A screenshot of the account statement has been shared with the bank as proof.
In his communication, Mr. Giri has clearly stated that if the issue remains unresolved within 7 working days, he will escalate the matter to the RBI Banking Ombudsman as per the Reserve Bank of India’s grievance redressal guidelines.
Possible Reasons for Negative Balance in Salary Accounts
While the complainant awaits a response, it’s important to understand common causes for such discrepancies in salary accounts:
- Hidden service charges or minimum balance penalties (though salary accounts should be exempt).
- Auto-debit mandates for loans, credit cards, or third-party services.
- System or reconciliation errors during bank updates.
- Unauthorized deductions due to internal system bugs or fraudulent transactions.
If none of the above apply, the bank must issue a written clarification to the customer and correct the balance immediately.
How Choice4Voice.com Can Help
If you’ve faced a similar issue with Axis Bank or any other financial institution, Choice4Voice.com can help you take action effectively:
- Step 1: Submit your complaint via the official form on Choice4Voice.com.
- Step 2: The case is verified and, if genuine, published publicly to pressure companies into acting.
- Step 3: The platform also guides consumers on filing legal cases and drafting official complaint letters.
Applicable Legal Remedies & Authorities
| Legal Option | Applicable Authority | Purpose |
|---|---|---|
| Bank’s Internal Grievance Cell | Axis Bank Nodal Officer | First point of escalation before external action |
| Banking Ombudsman Scheme (RBI) | RBI Ombudsman Portal | For unresolved complaints after 30 days |
| Consumer Forum | District Consumer Disputes Redressal Commission | Compensation for deficiency in banking service |
| Cybercrime Complaint (if fraudulent) | cybercrime.gov.in | For unauthorized or suspicious digital transactions |
Step-by-Step Guide to File a Complaint
Step 1: Write to Axis Bank Grievance Cell
Send a detailed email to the Principal Nodal Officer with all supporting documents:
Email: nodal.officer@axisbank.com
Subject: Unexplained Negative Balance in Salary Account (A/C XXXX6295)
Step 2: File a Complaint with RBI Ombudsman
Visit https://cms.rbi.org.in and file your case if Axis Bank does not respond within 30 days.
Step 3: File a Consumer Forum Case
If you’ve suffered stress, financial loss, or inconvenience, file a consumer complaint online via https://edaakhil.nic.in.
Pre-Drafted Email Template to Axis Bank
Subject: Unexplained Negative Balance in Salary Account – Immediate Rectification Required
Dear Nodal Officer,
I am writing to raise a formal complaint regarding an unexpected negative balance of ₹234 in my Axis Bank salary account (A/C No. XXXX6295). I request you to kindly share a detailed breakdown of the charges applied and restore the correct balance immediately.
If the issue remains unresolved within 7 working days, I will escalate it to the RBI Banking Ombudsman for further action as per RBI’s grievance redressal policy.
Thank you,
Name: Biswanath Giri
About Axis Bank
Axis Bank, one of India’s leading private sector banks, offers services such as savings accounts, salary accounts, loans, and digital payments. However, it has faced criticism over transparency and customer grievance handling, especially when it comes to unauthorized deductions and slow resolution timelines.
Conclusion
This case highlights the importance of account transparency and timely grievance redressal in the banking sector. Even a small unexplained deduction can indicate systemic issues in charge management or customer communication.
Axis Bank is expected to investigate this case promptly, reverse the negative balance, and issue a written apology and corrected account statement to the complainant.
Q&A
Q1. What should I do if my Axis Bank account shows a negative balance?
You should immediately contact Axis Bank customer care or email the Nodal Officer for clarification and correction.
Q2. Can salary accounts have a negative balance?
No, salary accounts are zero-balance accounts and should not show negative balances unless unauthorized deductions occur.
Q3. How can I escalate a banking issue if the customer care is unresponsive?
You can escalate to the Principal Nodal Officer or the RBI Ombudsman.
Q4. What is the RBI Ombudsman email or website?
You can file your complaint online at https://cms.rbi.org.in.
Q5. What are common reasons for negative balances in bank accounts?
Possible causes include hidden charges, unauthorized deductions, or technical errors.
Q6. Can Axis Bank deduct money without informing customers?
No, banks are legally required to notify customers of all deductions.
Q7. What documents should I attach when filing a complaint?
Attach your recent account statement, screenshots, and any related correspondence.
Q8. How long does Axis Bank take to resolve complaints?
Typically within 7–10 working days, but it may vary depending on the issue.
Q9. Can I claim compensation for stress or inconvenience?
Yes, under the Consumer Protection Act, you can claim compensation.
Q10. What happens if Axis Bank ignores my complaint?
You can escalate it to the RBI Ombudsman after 30 days.
Q11. How do I know if my account has unauthorized deductions?
Review your bank statements regularly and report any unknown charges.
Q12. What is the penalty for banks under RBI rules for such negligence?
Banks can face penalties for poor grievance handling or delayed refunds.
Q13. Can Choice4Voice.com help with Axis Bank complaints?
Yes, Choice4Voice.com helps consumers publish verified complaints to pressure companies for quick resolution.
Q14. What is the RBI guideline for unauthorized transactions?
Banks must refund the amount within 10 working days if the customer reports promptly.
Q15. Are service charges applicable on salary accounts?
No, salary accounts are meant to be zero-balance with no maintenance fees.
Q16. Can I switch my salary account to another bank?
Yes, you can request your employer to change the salary disbursal bank.
Q17. How do I prevent future unauthorized deductions?
Disable unwanted auto-debits and monitor your account activity frequently.
Q18. How to contact Axis Bank Nodal Officer directly?
You can email nodal.officer@axisbank.com with your registered details.
Q19. What is the minimum balance requirement for Axis Bank salary account?
Salary accounts typically have zero balance requirement.
Q20. Can RBI take action against Axis Bank for such negligence?
Yes, the RBI can issue notices or fines for repeated customer service lapses.
