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Submit your complaint →Karun Kumar reports IndiGo (InterGlobe Aviation Ltd) delaying full refunds for multiple flight bookings due to his pregnant wife’s medical condition. Complaint includes incorrect partial refunds, non-working vouchers, and unresponsive customer service. Case published on Choice4Voice.com
Complaint Summary : IndiGo Refund Complaint by Karun Kumar | Flight Refund Pending Due to Medical Issue
| Complainant Name | Karun Kumar |
|---|---|
| Email (masked) | ka*****@gmail.com |
| WhatsApp (masked) | 88*****25 |
| Company/Brand | IndiGo (InterGlobe Aviation Ltd) |
| Product/Service | Flight Booking Refund |
| PNR / Order Number | I34EYF, E52I6Z, Y3P54S |
| Complaint Type | Refund not issued |
| Date of Incident | 19 September 2025 |
| Company’s Response | Refund process delayed; partial refunds issued incorrectly |
| Customer Allegation | Full refund for multiple bookings not received; IndiGo vouchers not working; company showing poor grievance handling |
Full Complaint Write-Up
Karun Kumar submitted a complaint to Choice4Voice.com regarding IndiGo Airlines’ failure to issue a full refund for multiple flight bookings. The complaint arises due to his pregnant wife being medically unable to travel because of an ovarian cyst. A medical certificate was provided to substantiate the inability to fly.
Despite repeated follow-ups, IndiGo has not processed the refund correctly, leaving Karun frustrated with their customer service. Specific issues highlighted include:
- Partial Refunds:
- Itinerary I34EYF: Requested refund of ₹7,165 against total fare of ₹14,330 (half amount).
- Itinerary E52I6Z: Requested refund of ₹7,212 against total fare of ₹14,424.
- Itinerary Y3P54S: Requested refund of ₹14,010 against total fare of ₹28,020; current refund is incorrect.
- Non-Working Vouchers: IndiGo provided vouchers as alternative compensation, but these are non-functional, preventing their use.
- Unresponsive Customer Service: Despite multiple reminders (over 25 communications), the refund remains unprocessed or delayed, causing financial and mental stress to the complainant.
Karun emphasizes that all refunds must be credited directly to his bank account, as the airline’s voucher system has failed. Error screenshots were provided as proof of the non-working vouchers.
“IndiGo’s repeated delays and partial refunds have caused unnecessary stress. My wife is pregnant and unable to travel. I request that the full amount be refunded promptly to my bank account,” said Karun.
This complaint underscores the importance of transparent and timely refund processes in the airline industry, especially for passengers facing medical emergencies.
How Choice4Voice.com Can Help
Choice4Voice.com ensures that complaints against negligent or unresponsive companies are:
- Featured publicly for greater visibility and engagement
- Escalated through official legal channels if the brand fails to resolve the issue
- Assisted with legal case filings and documentation for consumer rights enforcement
For passengers like Karun, the platform can help escalate cases to:
- Airline grievance redressal officers
- Civil aviation authorities
- Consumer courts under the Consumer Protection Act, 2019
This public visibility often accelerates resolution, ensuring that companies like IndiGo are held accountable for their delayed services.
Legal Options Available
- Civil Aviation Requirements (CAR) Complaint: Airlines in India are required to adhere to CAR guidelines regarding refunds for canceled flights.
- Consumer Protection Act, 2019: Non-issuance or partial refund of tickets constitutes deficiency in service.
- National Consumer Helpline (NCH):
- Website: https://consumerhelpline.gov.in
- NCH Case Number: 7908260
- Approach District Consumer Forum / e-Daakhil Portal:
- File a complaint seeking full refund plus compensation for inconvenience.
- Escalation to DGCA (Directorate General of Civil Aviation):
- Ensures airlines comply with passenger rights and refund policies.
Step-by-Step Guide to Claim Refund
- Gather all flight booking confirmations, medical certificate, and proof of communication with IndiGo.
- Contact IndiGo customer support and grievance officer requesting full refund to bank account.
- If no response within 7 days, register complaint on NCH portal (Case ID: 7908260).
- Escalate to District Consumer Forum for legal redressal, including compensation for mental stress and financial inconvenience.
Pre-Drafted Refund Request Email
Subject: Urgent: Full Refund Request for IndiGo Flights I34EYF, E52I6Z, Y3P54S
Dear Sir/Madam,
I request the full refund for my wife’s canceled flights due to her medical condition (certificate attached). Despite multiple reminders, only partial or incorrect refunds have been issued.
Please process the full refund directly to my bank account immediately and cancel all non-functional vouchers. Failure to act will compel me to escalate the matter under the Consumer Protection Act, 2019.
Sincerely,
Karun Kumar
IndiGo Company Overview
- Founded: 2006 (as InterGlobe Aviation Ltd)
- Headquarters: Gurgaon, India
- Primary Service: Domestic and international air travel
- Customer Support Issues: Repeated complaints regarding delayed refunds, non-working vouchers, and poor grievance handling
Q&A
Q1. How can I get a refund from IndiGo if I cannot travel due to medical reasons?
Submit the medical certificate and ticket details to IndiGo grievance officer; escalate to NCH if delayed.
Q2. How long does IndiGo take to process refunds?
Standard processing is 7–14 working days, but delays may occur.
Q3. Can IndiGo issue partial refunds?
Yes, but it must be correct and based on fare paid; any discrepancy can be legally challenged.
Q4. Are IndiGo vouchers valid for refund replacement?
No, vouchers may not be functional; direct bank refund is preferred.
Q5. What is NCH Case Number 7908260?
It is the official complaint registration number with National Consumer Helpline.
Q6. Can I approach Consumer Court if IndiGo delays refund?
Yes, file a complaint under Consumer Protection Act, 2019 for deficiency in service.
Q7. Can a medical certificate ensure refund?
Yes, airlines are obligated to process refunds for valid medical emergencies.
Q8. Can Choice4Voice.com help in IndiGo refund cases?
Yes, they can publish verified complaints and assist in legal escalation.
Q9. What happens if IndiGo ignores the complaint?
You can escalate to DGCA and consumer forums for full legal remedy.
Q10. How to cancel IndiGo vouchers?
Request customer care or grievance officer to void vouchers and credit cash refund.
Q11. Can multiple bookings be refunded together?
Yes, all impacted PNRs can be listed and processed together.
Q12. What proof is needed for escalation?
Booking confirmation, payment receipt, medical certificate, and communication records.
Q13. Does IndiGo have a customer grievance officer?
Yes, grievances can be addressed via grievance@goindigo.in
Q14. What if only partial refund is issued?
File complaint with NCH or consumer court for the remaining amount.
Q15. Can refund delay be compensated legally?
Yes, consumer forums can grant additional compensation for inconvenience.
Q16. Can Choice4Voice.com track my complaint?
Yes, they verify and update complaints publicly for accountability.
Q17. What is the typical response time for IndiGo?
Varies from 7–14 days, but delays beyond 21 days are considered deficiency.
Q18. Are online tickets refundable in case of medical emergencies?
Yes, with valid documentation submitted to the airline.
Q19. How to escalate if grievance officer is unresponsive?
Use DGCA or NCH portals for higher escalation.
Q20. Can refund be credited to a different bank account?
Typically, refunds are processed to the original payment method; request bank details if needed.
Complainant: Karun Kumar
Platform: Choice4Voice.com – Amplifying Consumer Voice for Genuine Consumers
