If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Consumer Siddharthan KS reports a 3-day complete internet outage with Airtel Air Fiber and alleges zero progress or callback despite repeated complaints.
Complaint Summary
| Field | Details |
|---|---|
| Complainant Name | Siddharthan KS |
| Complaint Type | Internet Outage / Poor Customer Service |
| Company/Brand | Airtel Air Fiber |
| Product/Service | Broadband Internet (Air Fiber Device) |
| Date of Incident | 21 October 2025 |
| Complaint Reference No. | 31-1000008925262 |
| Company’s Response | No response or progress reported |
| Platform Used for Complaint | LinkedIn & Choice4Voice.com |
Complaint Details
A verified consumer, Siddharthan KS, who works as a Salesforce CRM Business Analyst, has raised serious concerns against Airtel Air Fiber, alleging poor customer service and complete internet failure for over three days.
According to the complaint, the Airtel Air Fiber device malfunctioned on October 21, 2025, resulting in a total service blackout. Siddharthan immediately raised a complaint under Ticket No. 31-1000008925262, but despite multiple follow-ups, no technician visit, callback, or resolution was provided by the Airtel team.
The complainant described the experience as frustrating and unacceptable, particularly given Airtel’s claims of reliable, high-speed Air Fiber connectivity. The prolonged service disruption has also affected his professional productivity.
Key Allegations
- Airtel Air Fiber internet completely non-functional for over 72 hours
- No callback or technician response from the company’s service team
- Failure to honor complaint ticket (No. 31-1000008925262) despite repeated reminders
- Poor accountability and service quality from a leading telecom provider
Impact on the Consumer
The complainant highlighted that the unresponsive attitude of Airtel’s customer support has caused:
- Major disruption to work-from-home activities
- Loss of productivity and communication failures
- Mental frustration due to lack of transparency in updates
Possible Legal and Regulatory Remedies
Consumers facing such prolonged service interruptions have the right to escalate their grievance under Indian consumer protection laws.
1. Consumer Court Complaint (District Forum)
- Law: Consumer Protection Act, 2019
- Ground: Deficiency in service and mental harassment
- Relief: Refund of service charges, compensation for losses, and penalty for negligence
2. TRAI and DoT Escalation
A formal complaint can be submitted to the Telecom Regulatory Authority of India (TRAI) or Department of Telecommunications (DoT) through the grievance portal:
https://pgportal.gov.in
3. Email Escalation to Airtel Nodal Officer
Consumers can escalate unresolved complaints to the regional Airtel Nodal Officer via official email, mentioning the ticket number and service location.
How Choice4Voice.com Can Help
Choice4Voice.com is India’s leading consumer advocacy platform that helps customers voice genuine grievances against unresponsive brands.
We assist in:
- Publishing verified service complaints for public visibility
- Guiding users on legal and consumer escalation processes
- Helping secure faster redressal through transparent awareness campaigns
The complaint by Siddharthan KS has been verified and published to ensure accountability from Airtel and support the consumer in obtaining timely resolution.
About Airtel Air Fiber
Airtel Air Fiber, a product by Bharti Airtel Limited, is marketed as a high-speed wireless broadband solution using 5G Fixed Wireless Access technology. While Airtel promotes this as a seamless alternative to fiber broadband, several consumers have reported issues like frequent disconnections, poor after-sales support, and slow complaint resolution.
Company: Bharti Airtel Limited
Head Office: Airtel Center, Gurugram, Haryana
Official Website: https://www.airtel.in
Customer Care Email: 121@airtel.com
Step-by-Step Guide: How to File an Internet Service Complaint in India
- Raise a ticket with the ISP and note the complaint number.
- Wait for 72 hours for resolution or callback.
- Escalate to the company’s Nodal Officer if no action is taken.
- File a grievance on the TRAI/DoT portal via pgportal.gov.in.
- If the issue remains unresolved, approach the District Consumer Forum for compensation.
Pre-Drafted Consumer Complaint Email (Template)
Subject: Unresolved Internet Service Complaint – Ticket No. 31-1000008925262
Dear Airtel Team,
I am writing to bring to your attention the continued outage of my Airtel Air Fiber connection since October 21, 2025. Despite multiple follow-ups, there has been no resolution or technician visit.
Please prioritize this complaint and restore the service immediately. If the issue is not resolved within 48 hours, I will be compelled to escalate it to the Consumer Forum and TRAI for intervention.
Regards,
Siddharthan KS
Applicable Legal Provisions
| Law / Regulation | Description |
|---|---|
| Consumer Protection Act, 2019 | Covers deficiency in service and compensation claims |
| TRAI Service Quality Regulations | Mandates timely complaint resolution by ISPs |
| Information Technology Act, 2000 | Governs digital service standards and accountability |
| Indian Contract Act, 1872 | Enforces service performance obligations |
Q&A
Q1. What is the complaint against Airtel Air Fiber?
A1. The complainant reported a complete internet outage for over three days with no response from Airtel’s support team.
Q2. Who filed the complaint?
A2. The complaint was filed by Siddharthan KS, a Salesforce CRM Business Analyst.
Q3. When did the issue begin?
A3. The service stopped working on October 21, 2025.
Q4. What is the complaint ticket number?
A4. The complaint is registered as 31-1000008925262.
Q5. Has Airtel responded to the consumer?
A5. No, the consumer reported no callback or progress after three days.
Q6. What laws protect consumers against poor internet service?
A6. The Consumer Protection Act, 2019 and TRAI Quality of Service Regulations.
Q7. How can users escalate unresolved complaints to Airtel?
A7. By emailing the Nodal Officer or filing a case on the TRAI/DoT portal.
Q8. Can compensation be claimed for internet downtime?
A8. Yes, under the Consumer Protection Act for service deficiency.
Q9. What documents should consumers keep?
A9. Complaint ticket numbers, emails, and screenshots of service outage.
Q10. What is the official Airtel customer support email?
A10. 121@airtel.com
Q11. What is Airtel Air Fiber?
A11. A wireless broadband solution by Airtel that provides 5G-based home internet connectivity.
Q12. How long should an internet outage take to resolve?
A12. Typically within 24–48 hours, depending on technical complexity.
Q13. What happens if Airtel ignores complaints?
A13. The case can be escalated to TRAI or the Consumer Forum for action.
Q14. Can a customer cancel the service due to repeated outages?
A14. Yes, customers can demand cancellation and refund for deficient service.
Q15. Is it mandatory for ISPs to provide compensation?
A15. Yes, if the service failure is proven to be due to provider negligence.
Q16. Does TRAI handle individual complaints directly?
A16. TRAI monitors escalations through DoT and PG Portal, ensuring compliance.
Q17. What is the average response time for Airtel complaints?
A17. Usually 24–48 hours, though delays have been frequently reported.
Q18. Can users post their issues publicly?
A18. Yes, verified complaints can be published on Choice4Voice.com for awareness.
Q19. What are the next steps for Siddharthan KS?
A19. He may escalate the case to the Airtel Nodal Officer or Consumer Forum for redressal.
Q20. How can Choice4Voice.com assist?
A20. By highlighting the issue, helping draft escalation emails, and ensuring transparency in complaint handling.
