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Submit your complaint →Network Engineer Dwivedi Vicky reports multiple Airtel broadband complaints being closed without resolution. Learn how to escalate such telecom issues legally through TRAI, DoT, and consumer forums.
Complaint Summary : Dwivedi Vicky vs Airtel – Repeated Network Complaints Closed Without Resolution | Choice4Voice.com
| Field | Details |
|---|---|
| Complainant Name | Dwivedi Vicky |
| Profession | Network and Security Engineer |
| Company Complained Against | Airtel |
| Service Type | Airtel Broadband / Wi-Fi |
| Customer ID / Connection ID | 0615227500587 |
| Complaint Numbers | 11019173716 (Closed), 11019308635 (Closed), 11019458424 (Open) |
| Complaint Date | October 2025 |
| Issue Type | Poor network connectivity, premature closure of complaints |
| Location Mentioned | Not specified |
| Escalation Contacts | Pratyusha / Archana (Supervisors), Sheikh Sameer (Manager) |
| Expected Resolution | Proper network restoration and accountability for complaint handling |
Full Complaint Summary
Dwivedi Vicky, a Network and Security Engineer, has raised a strong complaint against Airtel Broadband for closing service requests without providing any real resolution.
According to his post, he has raised multiple service tickets regarding network connectivity issues linked to his Wi-Fi ID 0615227500587. However, all the tickets were repeatedly closed without any notification or effective fix.
He specifically mentioned escalation supervisors Pratyusha and Archana, and escalation manager Sheikh Sameer, holding them responsible for the unprofessional and careless handling of his broadband complaints.
In his own words, Dwivedi states that Airtel’s unresponsive service has “ruined the brand’s image” especially when compared to his previous broadband provider, ACT, with whom he had a trouble-free experience for nine years. He further adds that Airtel’s poor complaint management within just 10 days of service has left him frustrated and disappointed.
How Choice4Voice.com Can Help
At Choice4Voice.com, we help consumers like Dwivedi Vicky whose complaints are ignored or prematurely closed by service providers.
Here’s how we can assist:
- Publish your verified complaint to generate public and media visibility.
- Help you draft official escalation emails to TRAI and DoT.
- Provide legal templates for filing consumer court complaints.
- Ensure your issue reaches the right authorities for faster redressal.
You can also submit your telecom or broadband complaint through our Complaint Submission Form.
Legal and Regulatory Bodies to Approach
| Type of Issue | Authority / Department | Complaint Portal |
|---|---|---|
| Broadband connectivity issue | Telecom Regulatory Authority of India (TRAI) | www.trai.gov.in |
| False complaint closure | Department of Telecommunications (DoT) | pgportal.gov.in |
| Poor customer service | Consumer Forum (District Level) | edaakhil.nic.in |
| Misleading customer support | Ministry of Consumer Affairs | consumeraffairs.nic.in |
Step-by-Step Guide to Escalate Airtel Broadband Complaints
Step 1: Email Airtel Broadband Support
Email your concern to 121@airtel.com with all complaint reference numbers.
Sample Email Template:
Subject: Repeated Broadband Complaint Closures Without Resolution
Dear Airtel Team,
I had raised multiple complaints regarding my Airtel Broadband connection (Wi-Fi ID: 0615227500587).
Despite multiple follow-ups, my requests (11019173716, 11019308635) were closed without resolution.
Please reopen the cases and provide a permanent fix to my network issue.
Regards,
Dwivedi Vicky
(Network & Security Engineer)
Step 2: Escalate to Airtel Nodal Officer
If unresolved after 7 days, escalate the case to your Airtel Circle Nodal Officer via Airtel Grievance Portal.
Attach complaint numbers, screenshots, and timestamps of earlier responses.
Step 3: File a Grievance with DoT
Go to pgportal.gov.in → Select Department of Telecommunications → Fill out the grievance form with complaint numbers and supporting documents.
Step 4: Approach Consumer Forum (If Still Unresolved)
If Airtel fails to act even after escalation, file a consumer complaint on edaakhil.nic.in seeking:
- Refund for non-functional service period.
- Compensation for mental harassment and time loss.
- Investigation into false complaint closures.
About Airtel Broadband
Airtel Broadband, under Bharti Airtel Limited, offers high-speed internet services across India. While known for its reach, many customers have reported frequent service interruptions and non-responsive support teams.
Official Email: 121@airtel.com
Website: www.airtel.in/broadband
Frequently Asked Questions (Q&A)
1. How can I check the status of my Airtel Broadband complaint?
You can check your complaint status in the Airtel Thanks App or by visiting airtel.in/airtelpresence.
2. Why does Airtel close complaints without fixing them?
Many users report that Airtel prematurely marks tickets as “resolved” due to internal handling metrics.
3. How do I reopen a closed Airtel complaint?
Call 121, mention your previous complaint number, and request reopening.
4. Can I get a refund for broadband downtime?
Yes, if your service was disrupted for several days, you can request a refund or bill adjustment.
5. How to escalate to Airtel’s Nodal Officer?
Visit Airtel’s official Nodal Officer Directory and email your complaint.
6. What is the TRAI’s role in broadband issues?
TRAI regulates telecom and broadband services and ensures fair consumer practices.
7. How long does Airtel take to resolve a broadband issue?
Typically within 3–7 working days, though actual timelines may vary.
8. Can I switch to another provider if Airtel issues persist?
Yes, you can discontinue service anytime after clearing dues.
9. What documents should I keep while filing a complaint?
Keep your service request IDs, bills, and any email correspondence with Airtel.
10. What is the DoT grievance portal?
It’s a government platform at pgportal.gov.in for telecom-related escalations.
11. Can Airtel penalize me for frequent complaints?
No, customers have the right to report genuine issues without penalty.
12. Is there a direct contact for Airtel escalation managers?
Not publicly available use the nodal escalation route instead.
13. Can I request service compensation via email?
Yes, you can request compensation for non-working days in your service period.
14. Are network issues common in new connections?
Yes, initial technical alignment issues can occur, but they should be resolved quickly.
15. Can Choice4Voice.com intervene on my behalf?
Yes, Choice4Voice.com can publicly highlight your case and guide you through escalation.
16. What is considered “deficiency in service” under law?
When a company fails to deliver the promised service quality or closes complaints falsely.
17. Can I approach consumer court without a lawyer?
Yes, you can file online at edaakhil.nic.in without legal assistance.
18. What evidence strengthens my case?
Screenshots of poor connectivity, closed complaint numbers, and unhelpful responses.
19. How can I contact Airtel Appellate Authority?
You can find contact details for your region on airtel.in/airtelpresence.
20. How does Choice4Voice.com make complaints visible?
We publish verified consumer cases on our website and LinkedIn to increase brand accountability and public awareness.
